Hotels near Cuzco Main Square, Cusco

My name is Don Grenier and I was traveling with my wife Karen for a trip with the BackRoads group to visit Machu Picchu. We arrived a day early and decided to stay at the same hotel they would be using. What a great choice. From the moment we arrived, we were very impressed. We were fortunate enough to speak to Gustavo who was exemplary in his patience, enthusiasm, and kindness. As we completed check in and were taken to the room where things only got better. The room, ”107” was perfect. Great size, location, and accommodations. Everything worked great and was fully stocked. The heated bathroom floors were a pleasant touch and the Llamas in the turn down service are charming and brought a smile to our faces. We loved the whole experience and were treated just as well when we returned from the backroads trip for another two days at the hotel. You have a great Hotel with a wonderful crew and I especially want to thank Gustavo for his exemplary skill in making us feel welcome. Note: we also stayed at the MiraFlores location prior to arriving in Cusco and were very happy there also. We had never heard of the Belmond company but I will be sure to look for it on my travels from now on. Thank You for a great time in Peru.

The best hotel experience for me in all of my travel. The saying you get what you paid for is so accurate. Yes, it’s pricey to stay here but boy is it worth it. This hotel is truly a paradise and oasis for your long day of traveling and hiking. First the hotel is beautiful and centrally located. There are so many activities and amenities that the guests can participate in the hotel. We did the hotel tour and interacted with the baby alpaca. Second, the room and the amenities provided in the room were so carefully throughout. The food during breakfast was great and there were varieties. But what truly make this hotel stand out for me is the staff. From the bellboy, to the front desks and the servers.. all the staff treated all the guests with care. We had an issue with our pickup at the train station (no fault of the hotel or us) but they were very apologetically about it and the staff wanted to make sure we were ok which we were. All in all., if you have the money to spend.. stay here. It was such an amazing two nights experience for my husband and I,

Overall, the hotel is not bad for Cusco, a small room, a small window, a very small bathroom, no heating, no drinking water, no slippers, but I give it 5 for cleanliness, for the location, and for the fact that the hotel is new. When we lived there, the cost was $90 per night without breakfast. For such a cost, it is normal. But when we left for 2 days and came back, the cost was already $180 per night, which is simply unimaginable for this hotel. Having lived a week in Cusco, it became clear that the price and quality are a big problem not only for this hotel but also for others! The prices are high, and the service provided is minimal!

Cusco, Peru was the first leg of our first trip to South America and the Palacio del Inka hotel/spa made our first week so memorable. Months in advance prior to our arrival, Emerson and his fellow colleagues on the concierge team worked with us to select tours/excursions (through their travel agency partner Venturia) that were right in line with what we were looking for. Upon arrival, the hotel’s check-in process was both efficient and welcoming and everyone on the staff (including the GM) came out to greet us. The bar and restaurant staff learned and used our first names all week and that really made us feel at home. Plus, the food and cocktails were both top notch! The bartender also gave a terrific pisco sour making lesson while we were there. Make sure you ask about that activity! The hotel is beautiful and this property has one of the best Luxury Collection hotel spas that I’ve ever been to (a great variety of treatments and water therapy stations). The former mansion that this hotel now resides in also has a rich cultural history and a wonderful collection of artwork so please take their property tour while you are there…you’ll be glad you did. Overall, I want to say that every aspect of the Palacio del Inka experience was absolutely amazing and we highly recommend it for your stay in Cusco.

We stayed at the Hilton Garden Inn in Cusco for 4 nights total - 3 before our Inca Trail trek with Alpaca Expeditions and 1 night after the trek. We arranged with HGI to store our large luggage while we were gone for the 5 day/4 night trek. Very simple process to do this and all our belongings were kept safe and sound and returned to us in good order. Overall the HGI was a good place to stay. It is is about a 15 minute walk from the Plaza de Armas, uphill all the way. We didn't mind so much since that helped get us ready for our trek. It's in a quiet area. The Plaza is quite busy and noisy, and was especially the night a political rally was being held. I was glad our hotel was not right on the plaza that night. Rooms were a nice size. Our first room was a king-size bed with a view of Cusco. The second room had a view of the courtyard. Both had hot showers, room safe, blow-dryer, and toiletries. One thing to note is that the hotel floors are reversed from the norm. You enter the lobby at street level and then go DOWN to floors 1,2,3, and 4. Ask for a room on Floor 2 or below. Floor 1 is right underneath the lobby and we were kept awake by the sounds of walking, chairs scraping, etc. until quite late at night after we returned for one night after the trek. The breakfast buffet was plentiful and offered quite a variety of choices. The main reason we give this HGI only 4 stars is for the laundry issue. After a week in Peru, we needed to do laundry when we arrived at HGI. Yes, there are laundry facilities in the hotel. However, you can't just put in a few soles, add your own soap, and wash a load. Noooo, they have it fixed so that you MUST purchase a packet of tokens, detergent, and softener from them for a whopping 52 soles!! That's outrageous and taking advantage of a ”captive audience.” Well, not these guests. We simply bagged up our laundry and dropped it off at one of the dozens of laundry shops on the street right around the corner. It cost us 36 soles AND we supported a local, family-run business. Win-win. And boo on HGI for boasting about laundry facilities they actually charge an arm and a leg to use.

Good environment, good location, you can take the train directly to Machu Picchu at the hotel. The room is large, with Walk In Closet. Good service.

We were here for 1 night. The hotel is away from all the hustle and bustle of the street. The room was luxurious. The garden is beautiful, great for chilling out and reading a book. The dining room was nice and the food was well prepared. Breakfast buffet was okay. The staff was very helpful and friendly. Special thanks to Daniela Shirley and Cesar.

This hotel is known for its garden and views, but other aspects leave a lot to be desired. In fact, the hotel was quite disappointing. The hotel definitely does not meet the standards of a boutique hotel, as it describes itself. - rooms are ok, conformable, but basic. - PREJUDICED treatment by the staff. I felt a huge difference in treatment between European and North American guests and Latin guests. I had never experienced this before in a hotel and I found it very serious. - It definitely does not work for long stays or as a base for exploring the Sacred Valley, precisely because it is at the train station. The place has a strong smell of BURNING FUEL, and there is TRAIN NOISE all the time. You wake up and go to sleep to the sound of whistles, which is very chaotic and unpleasant. - There are other much better options in the city. - It is about 10 minutes from the center, with a reasonable climb. And you have to wait in lines of train passengers to get into your hotel every day. - Breakfast is REPETITIVE AND WITHOUT VARIETY. Simpler hotels in the area had infinitely better coffee. However, it seems to be standard for the hotel, a jacket that other guests have complained about in past reviews and nothing has been done. They say they will improve in the responses to reviews and nothing has changed. - Professional staff, but IMPATIENT AND IRRITATED. They are resistant to simple requests. - I asked for computer at the reception to view a personal document that can only be accessed via computers. They did not allow me to use it, and there was no other available for guests to use. - A hotel of this value has no amenities whatsoever, only soap. There is no shower cap, skin moisturizer, cotton wool. I have never seen this in hotels that classify themselves as ”boutique”.