25Hours Hotel Copenhagen Indre by

25Hours Hotel Copenhagen Indre by Reviews

25Hours Hotel Copenhagen Indre by

Pilestræde 65, Indre By, Copenhagen, Hovedstaden, 1112, DenmarkView Hotel Details
25Hours Hotel Copenhagen Indre by
25Hours Hotel Copenhagen Indre by25Hours Hotel Copenhagen Indre by25Hours Hotel Copenhagen Indre by
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25Hours Hotel Copenhagen Indre by Guest Reviews

4.1/5
Very Good
48 review
Verified reviews
Location4.2
Amenities3.9
Service3.8
Cleanliness4.3
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All reviews(48)
Positive reviews(42)
Reviews with photos/video(18)
Great location(16)
Well designed(9)
Convenient location(6)
Negative reviews(6)
RLN
Medium Room
Stayed in Nov 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Great location, super fun interior, staff so friendly and helpful. Would definitely stay again.
Response from Property: Dear Guest,Thank you for your fantastic review! We’re so glad to hear that you loved our location, fun interior, and friendly staff. It’s wonderful to know that you had such a positive experience with us.We’d be thrilled to welcome you back for another stay anytime!Warm regards,Isabella and the team at 25hours Indre By
Anonymous User
Large Room
Stayed in Nov 2024
Travel with friends
1 review
2.5/5
Posted on Dec 14, 2024
Not recommended if many luggages. With some staircases. Need some effort to bring to reception and room. Quite dark and mysterious long corridor. Not recommended for solo traveller. Water pressure is terrible. No amenities and wont fill water. Strange room decoration everywhere. The location is good. Close to restaurant and shops.
Response from Property: Dear Guest,Thank you for sharing your feedback. We’re happy to hear that you found our location convenient, close to restaurants and shops. However, we regret that your experience didn’t fully meet expectations.We understand that our hotel’s design can feel a bit quirky, and the corridors may appear more mysterious than expected. We also appreciate your comments on water pressure and amenities. We’ll be looking into these areas to make improvements where possible.We hope you’ll consider staying with us again in the future.Warm regards,Isabella and the team at 25hours Indre By
Jj R
Medium Room
Stayed in Mar 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Apr 25, 2024
Great location! Cute hotel. Everything was great but I travelled with a big heavy luggage which the uneven floor outside the hotel plus a few steps of stairs to the lobby made it not easy to carry to. The hotel could have made it more accessible
Response from Property: Dear Guest,Thank you for your great review! We’re thrilled to hear that you loved our location and the hotel itself. We do appreciate your feedback regarding the accessibility of the entrance, especially with heavy luggage. We understand that the uneven floor and stairs can be challenging, and we’ll definitely take this into consideration to improve the experience for our future guests.We’d be delighted to welcome you back for another stay!Warm regards,Isabella and the team at 25hours Indre By
Guest User
Large Room
Stayed in Jun 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 6, 2024
I found it beautiful. The room was very spacious, and the free minibar snacks were a nice touch. I also took many great pictures of the hotel's stunning features. Highly recommended!
Response from Property: Hi there Thank you so much for your wonderful feedback! We're thrilled to hear that you found our hotel beautiful and enjoyed your spacious room. It’s great to know that the free minibar snacks added a little extra delight to your stay – we love adding those small touches!We're especially happy that you captured some great memories with photos of our hotel's unique features. We always aim to create a space that's not only comfortable but also visually inspiring, so it’s fantastic to hear that you found it photo-worthy!Thank you for recommending us, and we hope to welcome you back for another memorable stay soon!Warm regards,Isabella and the team at 25hours indre by
mohamed
Standard King Room
Stayed in May 2024
Couples
6 review
4.2/5
Very Good
Posted on Jun 21, 2024
At check in you have to choose between planting a tree or cleaning your room. If you order food from the hotel you have to go pick it up
Response from Property: Hi there Thank you for sharing your feedback. I understand that our Klimatree initiative, where guests can choose between planting a tree or opting for room cleaning, may not be for everyone. We appreciate your participation in this effort, as it helps us contribute to sustainability and reduce our environmental impact.Regarding food orders, I’m sorry for any inconvenience caused by our current policy. To maintain efficiency and reduce wait times, we ask guests to pick up their orders directly from the restaurant, but I understand that it might not be the most convenient option for everyone.Your feedback is valuable, and we’ll certainly take it into consideration as we look for ways to enhance our services. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Warm regards Isabella and the team at 25hours indre by
Passamon
Superior King Room
Stayed in Dec 2022
Booked for others
32 review
4.2/5
Very Good
Posted on Jan 25, 2023
This hotel is in a very nice location and easy to find. Staff was nice and service was good.
Guest User
Standard King Room
Stayed in Nov 2022
Travel with friends
4 review
5.0/5
Outstanding
Posted on Jan 9, 2023
The location is walking distance to many attractions and near the metro. The interior design of the hotel is interesting, and I love the communal spaces at the hotel with the bean bags and fireplace. The staff also surprised guests with a lovely gift during new years eve.
Guest User
Standard King Room
Stayed in Nov 2023
Travel with friends
5 review
5.0/5
Outstanding
Posted on Dec 10, 2023
Nice trendy place
hehe1216
Extra Large Room
Stayed in Dec 2024
Family
42 review
5.0/5
Outstanding
Posted on Jan 18, 2025
The breakfast is not as rich as last year. Many things are missing. The hotel is still very nice. It is very comfortable to stay.
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Response from Property: Thank you for taking the time to share your feedback! We're thrilled to hear you still find our hotel very nice and comfortable—your comfort is our priority.We’re sorry to learn that this year’s breakfast didn’t meet your expectations compared to last year. We aim to offer a delicious and diverse selection, so your feedback is truly valuable. We'll pass your comments along to our kitchen team to see how we can continue improving.We hope to welcome you back soon and make your next stay even more enjoyable!Warm regards,Isabella and the team at 25hours Indre By
Appletotoro
Large Room
Stayed in Sep 2024
Solo travelers
17 review
5.0/5
Outstanding
Posted on Oct 26, 2024
A very stylish hotel, close to the shopping street and the subway station that goes directly to the airport. There is also a food market and many very famous coffee shops nearby. Highly recommended.
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Response from Property: Dear Appletotoro, Thank you so much for your amazing review! We're thrilled to hear that you enjoyed our stylish design, central location, and proximity to local attractions like the food market and coffee shops. We truly appreciate your high recommendation and are delighted that your stay was a memorable one.We look forward to welcoming you back soon!With kind regardsIsabella and the team at 25hours Indre by
Anonymous User
Medium Room
Stayed in Jul 2024
Business travelers
17 review
4.5/5
Great
Posted on Sep 8, 2024
Stayed here for a week. The nuts were delicious. It felt like a fairytale world. Copenhagen is a bit cold in the summer. You have to wear a down jacket when you go out at night. The design is OK but the quality is average. People who pursue quality can stay in another hotel called Sander. It is very comfortable there.
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6/7
Response from Property: HI there, Thank you so much for staying with us for a week and for sharing your thoughts! We're delighted to hear that you enjoyed the nuts – it's always the little things that make a stay special, right? 🌰✨We’re glad that you found our design to be charming, like a fairytale world. We strive to create a unique atmosphere, and it's great to hear that it resonated with you! As for the quality, we appreciate your feedback. We always aim to provide a cozy and memorable experience, and your comments will help us in our ongoing efforts to improve.Copenhagen can indeed be chilly, even in summer! A down jacket at night is definitely a wise choice. We hope you had a chance to explore and enjoy the city despite the cool weather.Thank you for the recommendation as well. We know every guest has their own preferences, and we're happy that you found a place that suits you perfectly.We hope to welcome you back if you ever want to experience our unique style again!Warm regards,Isabella and the team at 25hours Indre by
Guest User
Medium Room
Stayed in Jul 2024
Solo travelers
7 review
1.5/5
Posted on Aug 17, 2024
The hotel is really terrible. I was misled by Xiaohongshu to come to this internet celebrity hotel. I arrived very early in the morning and was told that there would be rooms in the afternoon. This is normal and understandable. When I checked in at night, I found that the hotel arranged a twin room for me. Why did they arrange a twin bed when they saw that I was staying alone? Did I pay more than 2,800 a night just to sleep in a 1-meter small bed? I went to the front desk to change rooms and was told that there was only one big bed room at the elevator entrance. When I opened the curtains, I saw several smoke pipes and air conditioning pipes. The room was very cold in the summer, and the heating could not be turned on. The water in the shower was also cold. After washing, I was shaking all over. After changing rooms, the bed was a twin bed, but you don’t know why the quilt was still a single one. I don’t know how to sleep with a 1-1.2 meter quilt. I turned over and it was gone and I was woken up by the cold. There was also that Simmons mattress, which was soft on both sides and hard in the middle. I couldn’t sleep all night and woke up 4-5 times. When I was half asleep, I heard a loud noise at the elevator entrance. The next day, I went to the front desk to negotiate for free check-out. Because the environment was so bad, I would rather climb mountains and wade through rivers and spend more money to find a new hotel than suffer here. When I communicated with the front desk, she asked me to call ******* and go through them. After I called Ctrip to communicate without success, I went back to the front desk to communicate. Knowing that they were the ones who made things difficult for me, why did they waste time asking me to communicate with the agent? I really don't understand. I argued with them angrily, telling me that my problems could be solved, and asked me not to scream at them. They agreed to change my room in the afternoon, but there was no room in the morning. When I went to check in again in the evening, the room was changed, but the quilt I reminded repeatedly was not changed to a big bed. I called the front desk and they said that the housekeeping had gone off work. I said that you agreed to give me a big quilt, so they sent someone to change it. The room was still cold, the mattress was still soft, and I slept uncomfortably, waking up several times a night. I advise all tourists not to choose this hotel. It is really very, very, very rubbish. The beautiful photos taken in the hotel are just fancy, cheap, and not classy. It is not worth the price. Who would spend so much money to stay in a hotel if not to have a good sleep? You will definitely go out with dark circles under your eyes the next day. Moreover, the front desk of the Nordic Hotel is really bad and bullying. They specially arranged such a bad elevator entrance location for us Chinese. The hotel in Stockholm 2 days later was the same! It was too bullying!
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Response from Property: Hi there Thank you for taking the time to share your detailed feedback. I’m genuinely sorry to hear that your stay with us was such a disappointment and fell far below your expectations.I apologize for the room allocation issues you faced. Our goal is to make each guest feel comfortable and valued, and I'm sorry that we failed to provide you with a room that suited your needs. We’ll certainly review our room assignment process to ensure that situations like this are handled with more consideration in the future.I'm also sorry to hear about the discomfort with the temperature, the bedding, and the mattress. It’s clear that our efforts to resolve your concerns did not meet your expectations, and for that, I apologize. Your comments have been shared with our housekeeping and maintenance teams to prevent similar situations from recurring.I understand your frustration with the communication process between our team and the booking platform. It should have been clearer and more efficient. I apologize for any inconvenience and the back-and-forth you experienced during this time.We take concerns about customer service very seriously, and I’m disappointed to hear that our front desk team did not provide the welcoming and supportive service that we pride ourselves on. I assure you that this feedback will be addressed internally to make necessary improvements.I regret that we didn’t create the comfortable and restful stay you were looking for, and I'm sorry if our hotel did not live up to the online impressions you had before your visit. If you would like to discuss your experience further or if there is anything we can do to make amends, please don’t hesitate to reach out to me directly.Thank you again for your feedback, and I hope that despite this experience, you found some enjoyment in your time in Copenhagen.Warm regards, Isabella and the team at 25hours indre by
Guest User
Medium Room
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on Jun 26, 2024
The space is large and the supplies are complete. The hand washing, bath products, and lotions are all organic products. They smell good. There is a welcome drink, a sofa, and the bed is moderately soft. The location is very good. It is a very well-designed hotel and very comfortable. Restaurant
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Response from Property: Hi there Thank you so much for your wonderful review! I’m delighted to hear that you enjoyed the spacious room and the complete amenities we offer. It’s great to know that our organic bath products and lotions were a hit – we love providing those little touches to make your stay special!I’m glad you appreciated the welcome drink, the comfortable bed, and our convenient location. We put a lot of thought into the design of our hotel, and it’s fantastic to hear that it made your stay comfortable and enjoyable.We hope to welcome you back soon for another great experience!Regards Isabella and the team at 25hours indre by
neweux
Medium Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 30, 2024
This hotel is so cute, it's a pleasure to walk around. The room is also quite clean, and overall it's a comfortable stay. The location is also very good, you can go shopping when you go out. I especially recommend the hot dog stand on the left turn when you leave the hotel, it's delicious.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your wonderful review! We’re so happy to hear that you enjoyed our cute hotel and found it comfortable and clean. It’s also great to know you loved our location and had fun exploring the area, especially the delicious hot dog stand nearby!We’d be delighted to welcome you back for another fantastic stay.Warm regards,Isabella and the team at 25hours Indre By
Mijumaizi
Standard King Room
Stayed in Jan 2024
Couples
41 review
5.0/5
Outstanding
Posted on Apr 17, 2024
A combination of fashion, art, modernity and retro. Located in the city center, near the round tower. The rooms are fully equipped, with some free minibars. The breakfast is rich, with both buffet and a la carte staples. The hotel reception and restaurant are connected by some themed rest spaces, as well as a bar counter similar to a bar, and the night atmosphere is super good.
Original TextTranslated by Google
6/10
Response from Property: Dear Guest,Thank you for your fantastic review! We’re so happy to hear that you enjoyed our unique blend of fashion, art, modernity, and retro vibes. It’s great to know that you appreciated our central location, the fully equipped rooms with free minibars, and the rich breakfast options. We’re also glad you enjoyed the themed rest spaces and the lively night atmosphere at the bar.We’d love to welcome you back for another stay soon!Warm regards,Isabella and the team at 25hours Indre By