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Went there over the weekend for a ski trip with the boys.. The newly refurbished hotel was neat, with slick designs and a super relaxing bar area. The restaurant serving a wide selection of breakfasts was a great way to kick off the day. The rooms are very nice and spacious that are also very functional in the layout.. The Hotel is ideally located right in the center of town. Overall the best thing i liked was the friendly ,professional service of the staff. and i would have to say the in house Onsen! Highly recommend The Happo to any one thinking of going to Hakuba. Looking forward to my next visit.

The old house converted into a hotel The price is moderate. It is a bit far from the scenic spot, suitable for self-driving tour. There is no good brunch nearby, Fortunately, the hotel provides a simple breakfast. There is a big restaurant 2 minutes away by foot, It is only open at night, and it is a good Japanese restaurant. Features hot stone facilities. The bathroom in the room is relatively simple, and the public bathing place has to go to the annex a few buildings away. quiet and simple community 

We had booked this accommodation in Hakuba for 3 nights in Jan24; family of 4 (2 adults and 2 adult/children). We were supposed to be picked up from the bus station by the accommodation and sent several emails to confirm that pick-up was still happening the day before (and day of) our arrival. Eventually receive a reply, that yes, they were picking us up at 4:30pm. Waited at for 20mins and then decided to phone as no one arrived (this is highly unusual in Japan for people not to show up on time!)y. The answered that ”yeah, they are on the way, but they were running late”). Bear in mind we were waiting in -3C degrees waiting for someone to show up. When we went to check in the 2 boys (maybe early 20s) behind the counter were very lack-luster. Point to the building outside as to where we were staying - but no offer to help carry bags through the snow laden path; or even show us to our rooms. We struggled up to the building and couldn't get access inside - the door was locked. Went back to reception and only then did he get up from behind the counter to help us. We had to take off our shoes in the entrance area - strewn with what seemed like hundreds of wet shoes and then walk through the water logged entrance - no offer of slippers but an off-handed comment about ”oh there should be some slippers in your room” (there wasn't). There was none of the usual information exchange when checking in; ie breakfast (evidently you can buy this in the hotel, but not sure where as there was only a fleeting mention on check out). We were disappointed at the presentation of the room; old curtains hanging off with hooks missing; noisy neighbours which made it feel like we were in a school dormitory rather than a $$$ accommodation. Thankfully these neighbours left the next day - but we were wondering what the hell we had booked into. There is no sound-proofing; you can hear everything in the corridor, stomping, loud talking etc. Shuttle bus is available to get to town, but you have to put your name down on a schedule and it was not readily available. The day we definitely needed to use it (check out) in order to catch the bus, only one shuttle vehicle was available and there was so many people waiting and everyone was late getting to their desired destinations. If you are looking for high quality Japanese service and style of accommodation that you find throughout Japan, this place will not provide you with it. It is fitted out with what seemed to be Ikea-style furniture; bunk beds in the second room that my youngest (tallest) son couldn't fit into so we had to put the mattress on the floor. Toilets are standard western-style toilet, not the Japanese ”special” toilets (bidet, auto flush etc). All appointments throughout the suite was very basic western standard. The only view we had from the room was towards the back at other buildings - not the beautiful view as shown on the advertised room. We figured out that there is probably only 4 rooms

We stayed 5 nights (late Feb) in a room with twin beds and an additional lounge/bed. Room was clean and very spacious with a couple of chairs and table to sit and look out at the mountain view (worth asking if this is available). Was great to look out in the morning to see what weather to expect. Bathroom had separate shower room with a bath tub, separate toilet room and then basin area. Onsen very good. Ski storage and drying room together in one big room - can lock skis, although no one worried about it. Owner of the hotel provides wonderful care for the guests offering advice on the area, timetables, restaurant recommendations, called ahead helping us with our next leg of the journey and even cooked (he is an accomplished chef) a degustation dinner for us and another couple - delicious!! Get your lift passes through the hotel for a good discount. We typically walked the 10min to the bus terminal when going to other mountains and put our shoes in an on mountain locker (200 or 300 yen) while skiing which made travelling around more comfortable. Breakfast at the hotel was very plentiful with many options - always an egg dish, hot dishes, japanese breakfast, toast, fruit, yoghurt, coffee & tea and much more. We really enjoyed our stay and will definitely be back.

The hotel staff speaks English, which makes it simple after a previous trip to Japan. They upgrade to the hotel for free for their backpackers hostel and their daughter. We arrived on December 13, 2014, which was before the main peak on December 20, 2014, and it was exactly the time we left. To step down for the pre-season is to open the red road first, running shuttles are not enough and have to pay a taxi fee. My daughter tore ligaments in her knee on a beginner's ski while on the Red Road. The Gondola Hotel in Whitehorse Village recommended an Australian physiotherapy and had two before we left. All the staff gave us amazing everything to help. I highly recommend that you stay here if you go skiing in Japan. Note: Phyio word is wrong, it should be Physio

Plenty of wow factor in this stylish apartment. Fanatastic outlook from every window, it was dificult to talk ourselves into going out each morning! Loved the bathroom with loads of hot water and the second toilet made it easy to share among the four of us. Super comfortable beds and each one with a view of the snow covered forest. I was concerned that it would be too remote from the online views but it is really well located with an easy flatish walk to the happo Gondola. The staff respond really fast to every enquiry, and as this was our first Japan trip, we had loads! It took me ages to choose with all the options availabe, and I could not have chosen a better experience. Book direct for better pricing and a very generous 15% off for return visits or personal recomendations. One minor detail; the stairs are very steep, especially to the loft area, if you have small children, and limited eating options in walking distance means book ahead for dinner.