Hampton by Hilton Hotels in Chicago

Great location. Lots of restaurants/bars close by. Porsche at the front desk was very helpful. The pool and breakfast area were always busy. The staff did a wonderful job keeping up with demand and ensuring the areas remained clean. Housekeeping was also very responsive. Highly recommend.

I am very satisfied with this hotel. The location is very good, the travel is very convenient, the subway bus is very close, and many attractions can also walk. At the same time, the hotel offers an American breakfast to all guests, the quality is very good and comprehensive. Later, Chicago will still live here. The front desk service is also very friendly and friendly.

Hotel has a great location, nice proximity to restaurants and shopping. Breakfast is really good with selection of eggs, pancakes, sausage, hash browns, breads, pastries, and muffins all fresh. However one morning we accidentally spilled a cup of water on the floor. I notified the staff in the breakfast room, and they were like oh we don't have mops. Completely didn't care if any guests slipped and fell as they clearly felt it was outside their job descriptions to address in any way or even call someone else for help. As for the rooms, they're very dated and worn. There were substantial holes and rips in the carpet. The mattress were poor, one side sagged substantially and it affected the quality of our sleep. Check in was good, as a Gold member I was able to check in early before noon. However they will not clean your room without a reservation which you must put in early. We had even asked housekeeping to come by that day but they did not. This makes it difficult to get any servicing on your room for a shorter stay of two nights. Just to get clean towels we called down and after over an hour when I called back about it they could not give an estimate of when they could bring it. We had to go down to get it and then no washcloths given. This is something very basic level, clean room and towels. Then the front desk called because they tried to double charge my card, then wondered why it wouldn't authorize. I shouldn't have to give double the amount of my stay, considering there's an additional $200 hold already. I am the Hilton member of our family so my idea to stay here. We won't return on our next Chicago visit, we will go with one of my partner's IHG properties, where we've never had to schedule for housekeeping or beg for clean towels, and the mattress quality ensures a decent night's sleep.

The rooms are medium in size and located in the city center. The surrounding facilities are complete, there are shopping malls and a lot of restaurants. For downtown hotels, the price / performance ratio is very good! Hilton's Samsung Hotel, but this brand can meet the four-star standard in China. I personally like this brand and recommend it!

The free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating. There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm. There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.

We stayed for the weekend and were not disappointed. I’m one of those people that do tons of research before choosing a hotel. This one is priced well and is so cozy and welcoming. We stayed in one of the city view rooms which I would totally recommend. The night before I got a notification on the Hilton app saying it’s time to choose my room and I was able to choose a corner room with a view of the city on both sides and it was quite large. Being able to choose your room and know which one you’ll be in when you arrive is great. This hotel is in a great spot and only a few minute walk to an L train station for all of your transportation needs. The neighborhood is pretty quiet from what I saw. We loved the full size pump bottles in the bathroom of body wash, shampoo, conditioner, lotion and hand soap. The front desk staff was always welcoming and answered any questions I had. I would recommend the skyline room. We stayed in room 1815 and had a great view of the city. The only downsides were that the windows were quite dirty and the parking garage was tiny but I understand those aren’t necessarily problems that can be fixed easily. Overall, we had a wonderful stay and I would definitely stay here again and recommend to anyone else looking for a place to stay in Chicago.

Room was spacious with good sized bathroom. Check in was prompt and courteous despite arriving 2 hours earlier than expected. A big shout out to Carlos who graciously greeted us and was one of the finest front desk agents at a Hilton. He suggested 5th floor which placed above minor street noise. Hilton included breakfast was so so but not a surprise. Numerous restaurants were in easy walking distance of hotel. Would not hesitate to stay on next visit.

Find us in the Illinois Medical District, just a 10-minute drive from downtown Chicago. We’re across the street from Rush University and a mile from the United Center. The WNDR Museum is under two miles away. Enjoy our indoor pool, 24-hour fitness center, and a free hot breakfast during your stay. Pets are welcome.