H·Flora Hotel Reviews

Response from Property: Dear guest,Thank you for choosing our hotel and for sharing your valuable feedback. We are glad to hear that you found our staff friendly and welcoming, and that you enjoyed the fried rice at breakfast. Your feedback is important to us, and we will strive to improve our services based on your comments.Regarding the limited breakfast options, we will certainly take this into consideration and aim to offer a wider variety in the future. We also sincerely apologize for the room issue you encountered. We understand your disappointment with the room assignment and will work closely with our booking system to ensure more accurate room assignments moving forward. Your feedback will help us enhance the guest experience.Once again, thank you for your understanding and support. We look forward to welcoming you again and ensuring a more satisfactory stay in the future.

Response from Property: Dear guests,Thank you very much for your evaluation of our hotel and sharing your unique observations and feelings. We understand that you are curious about the design of using curtains instead of doors in the bathroom, and we aim to create a more open and transparent accommodation space for you. Although not every guest may immediately adapt to this design, we are pleased to hear that you have given us overall positive feedback on our interior and service area.We are always committed to integrating innovative elements while maintaining traditional hotel service standards, bringing guests a novel and comfortable accommodation experience. We will carefully listen to your valuable feedback and consider how to better balance innovation and practicality in future designs to meet the needs and preferences of more guests.Thank you again for your feedback and support. We look forward to continuing to provide you with high-quality service and a comfortable accommodation environment in the future. If you have any further suggestions or needs, please feel free to contact us and we will be happy to serve you.Wishing you a happy life!

Response from Property: Dear customerWe greatly appreciate your high praise and recognition of our hotel. We are honored to provide you with comfortable and thoughtful service, allowing you and your mother to feel the warmth of home on the journey.We fully understand and value your request to stay for an additional 3 hours. We are well aware that your mother has a back injury and cannot sit for long periods of time, so we are happy to provide you with additional rest time to ensure that you and your mother can comfortably wait for the flight.We are very pleased to provide you with such assistance and hope that our service can add convenience and comfort to your travel. We have always been committed to providing the highest quality service for every guest, making your accommodation experience more enjoyable and unforgettable.Thank you again for your positive feedback and trust in our hotel. We look forward to your next visit and will continue to provide you with high-quality service and comfortable accommodation environment.Wishing you a pleasant journey and a safe journey!

Response from Property: Thank you very much for your sharing and recommendation! We are glad that you can enjoy such a convenient location and rich surrounding facilities in our hotel. Night markets, cuisine, shopping, and cultural heritage are all important components of travel, and we are glad that you have had a pleasant experience in these areas.Regarding the temple you mentioned, the admission fee is indeed very affordable, and it is only a 20 minute walk, which is indeed a must see attraction. At the same time, we are also pleased that you are satisfied with our hotel's swimming pool, which is one of our pride in providing guests with an ideal place for leisure and relaxation.Thank you again for your feedback and recommendation. We will continue to strive to provide high-quality services and facilities, and hope that you can still choose us on your next trip. Wishing you a happy life and a pleasant journey!

Response from Property: We sincerely apologize for not being able to provide you with satisfactory service, and we deeply regret the inconvenience caused. Please accept our heartfelt apologies. Due to the recent flooding in Chiang Mai, we had not fully resolved the issues caused by the flood during your stay, which indeed impacted your experience with us. This was our oversight.We have now fully addressed the effects of the flooding. The swimming pool is back in normal operation, flowers and greenery have been replanted in the hotel's public areas, and we have replaced the management team to further enhance our services and facilities. If you visit Chiang Mai again in the future and choose to stay with us, we would like to apologize to you in person and hope you will experience the improvements and dedication we have made.Thank you for your valuable feedback. Once again, we extend our sincerest apologies and hope to have the opportunity to provide you with a better stay in the future. Wishing you all the best!

Response from Property: Thank you very much for your high praise! We are honored and relieved to hear that you are satisfied with everything at our hotel - our staff, location, and food. We have always strived to provide our guests with a perfect stay experience, and your satisfaction is the greatest affirmation of our work.In particular, we are grateful that you mentioned that our hotel is close to the market, which indeed provides great convenience for our guests. We are delighted to be your cozy and comfortable stopover on your journey, and we look forward to continuing to provide you with exceptional service and experiences in the future.Once again, thank you for your kind words. We wish you all the best and hope you have a pleasant life. We look forward to your return!

Response from Property: Dear guests,Firstly, thank you very much for choosing our hotel as your place of stay and for evaluating our services and facilities. We highly value your feedback and would like to take this opportunity to express our sincere gratitude to you.We are very pleased to provide you with thoughtful and friendly service regarding the employee service you mentioned. This is our honor and also the direction we have been striving for.For breakfast, we understand your regret about not brewing coffee. We will take your suggestions into consideration and may increase the option of brewing coffee in the future to meet the taste needs of more customers. At the same time, we are also pleased to hear your appreciation for the diversity of breakfast menus, which is indeed a part of our efforts to provide guests with a wide range of choices.We greatly appreciate your understanding regarding the special situation of delayed check-out until 2pm that you mentioned. We always strive to provide convenience for our guests and appreciate your support in our work.However, we deeply apologize for the bathroom issue you mentioned. We understand that this has caused inconvenience to you, especially affecting your night rest. We conducted an internal investigation and found that it may be caused by equipment malfunction. Unfortunately, due to certain technical reasons, we were unable to fix the issue during your stay. We have reported this matter to the relevant departments and will take measures to repair it as soon as possible to prevent similar problems from happening again.Finally, we greatly appreciate your mention of the convenience of the hotel and Anusarn night market within easy reach. We are glad that you have enjoyed the convenience brought by this geographical location and hope that you will have a pleasant experience exploring the surrounding areas.We deeply apologize for the slight discrepancy between the website images you mentioned and the actual situation. We will strive to update and optimize our website content to more accurately reflect the actual situation of the hotel.Thank you again for your feedback. We sincerely look forward to your visit to our hotel again, and we will provide you with more comprehensive services and facilities.

Response from Property: Thank you so much for your kind words and feedback! We are delighted to hear that you found the bed cozy and the room clean during your stay.We apologize for the inconvenience caused by the lack of a bathroom door. We have taken note of your feedback and will work to improve this aspect of our facilities in the future.We truly appreciate your understanding and your decision to return. We promise to continue providing a comfortable and enjoyable stay for our guests, and we look forward to welcoming you back soon. Thank you again for your patronage and support!

Response from Property: Thank you for your feedback! 😊 We're glad you found our hotel's location convenient, with the night market nearby. Regarding the room size, we will continue to optimize the layout to enhance your stay. We hope to provide you with an even better experience next time. Looking forward to welcoming you again!

Response from Property: Thank you very much for your affirmation and appreciation of our hotel service. We are also glad that your family can have a pleasant relaxing time in our room.We firmly believe that high-quality service and friendly attitude are the key to winning the trust and support of guests in hotels. Therefore, we have been committed to enhancing the service awareness and professional competence of our employees, ensuring that every guest can feel the warmth and comfort of home in our hotel. We will continue to work hard to provide every customer with better quality and thoughtful serviceThank you again for your trust and support. We look forward to providing you and your family with a better accommodation experience in the future. Wishing you a happy life!

Response from Property: Dear customer,Thank you very much for choosing to stay at our hotel and taking the time to share your accommodation experience. We understand that your feedback is crucial to us, and we deeply apologize for any inconvenience you may have encountered during your stay. We sincerely accept your feedback.We deeply apologize for any inconvenience caused by the closure of the swimming pool. This is due to uncontrollable factors such as pool leaks and waiting for repairs. We are working hard to ensure that all facilities are in the best condition to serve our guests and will restore normal use of the swimming pool as soon as possible to provide you with a more enjoyable leisure experience in the future.Meanwhile, we understand that the absence of a TV in the room may make your leisure time somewhat monotonous. We have been exploring how to provide guests with more diverse and personalized services to enrich your accommodation experience. We deeply apologize for the shortcomings this time and will carefully consider your suggestions to strive for improvement.However, we are pleased to hear your recognition of our geographical location, especially our proximity to night markets and numerous snack stalls in the surrounding area. We are well aware that these convenient facilities are very important for many guests, as they not only allow you to taste local cuisine, but also experience the unique charm of this city. We are honored to be the starting point for you to explore this city and look forward to providing you with more convenience and surprises in the future.Finally, we sincerely hope that this imperfect experience will not affect your overall impression of our hotel. We are always committed to improving service quality and ensuring that every guest can enjoy the feeling of being at home. If you have any further suggestions or needs, please feel free to contact us and we will be happy to serve you.Thank you again for your valuable feedback. We look forward to your next visit, which will provide us with an opportunity to make up for our shortcomings and bring you a more unforgettable accommodation experience.

Response from Property: Dear guests,Hello!We are delighted and gratified to receive your review of 'Hotel not bad, it like home stay'! You think our hotel is as warm and comfortable as home, which is exactly the goal and vision we have always pursued.We are well aware that a home like accommodation experience is crucial for guests. Therefore, we are committed to creating a safe and comfortable accommodation environment where every guest can feel the warmth and ease of home. From the decoration of guest rooms to the details of service, we strive to meet the needs and expectations of our guests, so that you can enjoy the peace of mind and comfort of returning home during your journey.We are honored and proud to see that you are satisfied with your stay. This is not only a recognition of our current work, but also an incentive for us to continue improving our service quality in the future. We will continue to strive to provide guests with more attentive and thoughtful services, so that every guest can feel the warmth and comfort of home in our hotel.Thank you again for your recognition and appreciation. We look forward to serving you again in the future and bringing you a better accommodation experience!Wishing you a happy life and all the best!

Response from Property: Dear guests,Firstly, on behalf of all hotel staff, I would like to express our sincerest apologies to you. We are very sorry to hear that you have such a poor accommodation experience with our hotel, which definitely does not meet our standards and commitments as a four-star hotel.We deeply apologize for any inconvenience caused to you regarding the sound insulation issue you mentioned in the room. We will take immediate measures to improve the sound insulation facilities in the room, ensuring that you can enjoy a quiet and comfortable accommodation environment during your stay.Regarding the issue of the hotel not providing television, we understand that this may cause some inconvenience to your accommodation experience. We will also report this situation to our leadersAs for the breakfast issue, we apologize for not meeting your expectations. We will re-examine our breakfast menu and services and strive to improve to ensure that we provide you with a more diverse, diverse, and high-quality breakfast selection.Once again, we would like to express our sincerest apologies and thank you for taking the time to share your accommodation experience. We attach great importance to your feedback and will take all necessary measures to improve our services, ensuring that we provide every guest with a high-quality, comfortable, and satisfactory accommodation experience.Looking forward to your visit again and giving us the opportunity to showcase our improvements and efforts to you.Wishing you a happy life!

Response from Property: Thank you for your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We are continuously working on improving our facilities and breakfast offerings to provide a better experience for our guests. We hope to welcome you again in the future and offer you a more enjoyable stay.