Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(3852)
Positive reviews(3781)
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Friendly front desk staff(444)
Classy environment(299)
Easy to get around(193)
Delicious breakfast(175)
Many amenities(114)
Perfect for business trips(66)
Close to metro(32)
Awesome gym(12)
Negative reviews(71)
Guest User
Superior Queen Room
Stayed in Apr 2025
Solo traveler
1 review
10/10
Outstanding
Posted on May 20, 2025
The hotel is very good. I originally booked Vienna because I wanted to be closer to my friend. After checking in, the experience was far beyond my expectations. The room was very clean. The curtains, TV, and air conditioner can all be voice-controlled, which is very convenient. I give it a good review!
Staff No. 2 provided excellent service! The warm service relieved the fatigue of the journey~
Original TextTranslated by Google
Response from Property: [💕The first choice for travel💕] Dear guests: Hello! Thank you for your full score review, and thank you for your recognition of our front desk lady. Your support and encouragement are our driving force. The hotel is located in the bustling city center and is equipped with a dedicated parking lot. It is adjacent to Chunxi Road Pedestrian Street, Sino-Ocean Taikoo Li and other well-known landmarks. There are also many great restaurants around, and it is very convenient to walk or drive. I hope that we can provide you with more refined, convenient and fast services when you stay next time, and look forward to receiving your five-star praise again.
Guest User
Superior Queen Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 26, 2025
The front desk staff No. 5 was warm and thoughtful. From check-in to check-out, they were patient and meticulous, and took the initiative to introduce the surrounding food.
Hotel facilities The laundry room is fully equipped with washing machines, dryers and ironing machines, which can easily solve the problem of clothing cleaning during travel; the gym has a variety of equipment, which is very convenient for morning jogging or night training. The location is excellent, and you can walk about 800 meters to the subway station. It is very convenient to go to attractions such as Kuanzhai Alley and Jinli. There are many delicious foods around, and the bustling business district is downstairs. The room is clean and comfortable, with good sound insulation, soft and skin-friendly bedding, and super cost-effective! Highly recommended to friends who come to Chengdu for travel or business trip!
Original TextTranslated by Google
Response from Property: [💕Convenient travel and close to the subway entrance💕], dear little master, Xiao Wei is very happy to see your 5-star praise. The hotel is located about 700 meters away from Exit C of Line 4 and an 8-minute walk. The guest rooms are smart and modern. The TV, air conditioning, curtains, lights, etc. are all voice-controlled, and the shower system is constant temperature and fast heating. I hope that Xiao Wei's enthusiastic service and comfortable room can leave a good memory for your journey. I look forward to your next beautiful encounter!
Guest User
Standard Queen Room
Stayed in Nov 2024
Family
2 review
10/10
Outstanding
Posted on Dec 14, 2024
I booked this hotel because the location is good. It is also convenient for travel. It is only a few hundred meters away from the subway station. It takes only ten minutes to walk straight to Chunxi Road. The front desk employee No. 5 is very friendly.
Original TextTranslated by Google
Response from Property: [💕The first choice for travel💕] Dear guests: Hello! Thank you for your full score review, and thank you for your recognition of our front desk lady. Your support and encouragement are our driving force. The hotel is located in the bustling city center and is equipped with a dedicated parking lot. It is adjacent to Chunxi Road Pedestrian Street, Sino-Ocean Taikoo Li and other well-known landmarks. There are also many great restaurants around, and it is very convenient to walk or drive. I hope that we can provide you with more refined, convenient and fast services when you stay next time, and look forward to receiving your five-star praise again.
Guest User
Standard Queen Room
Stayed in Mar 2024
Family
3 review
10/10
Outstanding
Posted on May 3, 2024
The room is compact, but the bed in the king-size room is spacious enough for three people to sleep. The environment is clean and warm, the facilities are complete, and the breakfast is delicious. I stayed with my children for four nights and was very satisfied.
Original TextTranslated by Google
Response from Property: Dear little master! Hello! Thank you for sharing your stay experience with everyone. Every good comment you give is an affirmation to us. The greatest satisfaction of the guests is the ultimate goal of all the staff of the hotel. Thank you for having you! I hope to have the opportunity to serve you again. Sincerely welcome you to come again!
Guest User
Smart Room (2 Beds)
Stayed in Mar 2024
Business traveler
3 review
10/10
Outstanding
Posted on Apr 22, 2024
Room
Sanitation: Clean
Environment: Good
Service: Very good
Facilities: Very good too, I will choose to stay here next time
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Standard Queen Room
Stayed in Mar 2024
Family
13 review
9.0/10
Great
Posted on Apr 9, 2024
The hotel has convenient parking. The room is spacious, clean, comfortable and warm. The front desk staff is very good, patient, warm and thoughtful. I am very satisfied. The housekeeping department is not very friendly. We seem to live on the sixth floor. The older female cleaner ignores you when you talk to her. I want to ask her for a bottle of mineral water. She tells me fiercely that there are two bottles of water in the room. How could I not know that there are two bottles of water in the room? The elderly at home like to drink tea and water a lot. I thought I happened to meet the cleaner, so I asked her for a bottle. But she didn't give it to me. I didn't say anything else. The next day, it was even worse. We wanted to check out. As a result, my husband accidentally left the room card in the room. She happened to pass by. My husband asked the big sister to ask if the room card must be handed in to the front desk when checking out. The big sister ignored him and used her employee universal card to swipe the room fiercely. I often stay in this hotel before. I have never encountered such a cleaner. It really damages the overall image and quality of the hotel. I feel like I owe her a lot of debts. I feel very uncomfortable.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your evaluation of Xiaowei. Xiaowei is deeply sorry for the bad stay experience you have. We will make timely rectifications to the problems you raised and do a good job in the logistics of the guests' travel. I hope you will have a different experience next time you stay. I look forward to your visit again!
Guest User
Deluxe 2-bed Room
Stayed in Feb 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Mar 29, 2024
Very satisfied, the room is clean and sanitary, very good, the front desk girl is very honest, very satisfied
Original TextTranslated by Google
Response from Property: Dear guest, hello! Time is quiet and good with you, and the years are flowing with you. Fortunately, we have met you, which gives us the opportunity to value your stay experience and let you find another warm and friendly post station for you. Looking forward to the opportunity to meet you next time.
Guest User
Smart Room (2 Beds)
Stayed in Feb 2024
Couple
1 review
10/10
Outstanding
Posted on Apr 30, 2024
Satisfied, the service is very good 👍Every time I stay in a hotel, I choose this hotel. The environment is new, it is very close to Taikoo Li, and the breakfast is very rich
Original TextTranslated by Google
Response from Property: I am so excited to see your praise for us. Your recognition is our greatest motivation. We will continue to do better. I am looking forward to meeting you next time. Waiting for you~
Guest User
Standard Queen Room
Stayed in Feb 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Mar 14, 2024
Hygiene: Very clean!
Environment: Relatively quiet
Service: Very good! The front desk lady is also very enthusiastic❤️🔥
Original TextTranslated by Google
Response from Property: Hello! Thank you for taking the time to comment on the hotel despite your busy schedule. Xiaowei is very excited. Customer satisfaction is the only standard to test our service level. Your satisfaction is the greatest support for us and the driving force for our continuous progress. We look forward to seeing you again next time.
Guest User
Standard Queen Room
Stayed in Feb 2024
Traveling with friends
4 review
10/10
Outstanding
Posted on Mar 5, 2024
Very satisfied, good accommodation conditions, I am a loyal gold card member. But I did not enjoy the gold card policy after booking the room on my mobile phone every day
Original TextTranslated by Google
Response from Property: Hello! Thank you for taking the time to comment on the hotel despite your busy schedule. Xiaowei is very excited. Customer satisfaction is the only standard to test our service level. Your satisfaction is the greatest support for us and the driving force for our continuous progress. We look forward to seeing you again next time.
Ruoyuぬ
Standard Queen Room
Stayed in Jan 2024
Traveling with friends
10 review
10/10
Outstanding
Posted on Mar 2, 2024
It is indeed very convenient. It takes 10 minutes to walk to Chunxi Road. There is a street behind the hotel with many food options. The room is also clean and hygienic. If you need anything, just call the front desk and a robot will deliver it to your door. It is a very satisfactory stay.
Original TextTranslated by Google
Response from Property: Hello! Thank you for taking the time to comment on the hotel despite your busy schedule. Xiaowei is very excited. Customer satisfaction is the only criterion for testing our service level. Your satisfaction is the greatest support for us and the driving force for our continuous progress. We look forward to seeing you next time!
miroconan
Superior Queen Room
Stayed in Jan 2024
Solo traveler
9 review
9.5/10
Amazing
Posted on Feb 16, 2024
The room size is not very large. Health services are generally good
Subway - The subway is about 700 meters away from the Second Municipal Hospital Station on Line 3.
Bus - Within 50 meters of the bus station, No. 61 can go to Tianfu Square, People's Park, and Chengdu Museum.
Walk - Walk to Chunxi Road Taikoo Li for about 1.3 kilometers.
There is a convenience store and farmer's market within 500 meters of the surrounding community to buy daily necessities. It is very convenient to eat and has a complete range of hotpots. Next to the hotel is a residential area and a primary school, so it's quiet at night. The restaurant on the first floor of the hotel is open morning, noon and evening.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your serious review of our hotel and your affirmation of our service and hotel quality. We will definitely continue to work hard and do every detail carefully to give our dear guests a more comfortable stay experience. We look forward to your next visit Come and wish you a pleasant journey!
hongjie3711
Standard Queen Room
Stayed in Jan 2024
Couple
9 review
7.0/10
Posted on Feb 24, 2024
As an old guest of the national chain Vienna Hotel, this is the first time I chose this hotel in Chengdu. The hotel is in a good location, not far from the bustling commercial area, but it is also a quiet area. However, I didn’t expect to encounter a very strange thing this time. It’s the first time in my life! The waiter cleaned the room every day and actually thought that we put the absorbent mat on the floor when we used the shower room. She just liked to put it like this, so she also laid the mat on the floor after cleaning the room every day, and it has been like this for several days! At first I thought she didn’t clean the shower room, and indeed the floor in the shower room was not cleaned! I complained to the front desk, and I got such a reply. I was speechless. Doesn’t the hotel have a unified standard for cleaning the room? ! During the Spring Festival, everyone is happy and no one wants to trouble themselves. It’s not easy! I wrote it just to unify the standard of cleaning! At the same time, I also thank the several waitresses at the front desk for their sincere apologies!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your evaluation of Xiaowei. Xiaowei is deeply sorry for the bad stay experience you have. We will make timely rectifications to the issues you raised and do a good job in the logistics of the guests' travel. We hope that you can continue to support us and supervise us. We also hope to contact you and make compensation for your stay experience this time. Xiaowei will continue to check for deficiencies and improve software and hardware services. I hope you will have a different experience next time you stay. I look forward to your visit again!
Anonymous User
Standard Queen Room
Stayed in Jan 2024
Couple
13 review
10/10
Outstanding
Posted on Feb 12, 2024
Very close to Chunxi Road
Very convenient to take a taxi to many places
But I feel there is nothing delicious in Chengdu
Maybe it is closed during the Chinese New Year
The hotel is pretty good, I stayed here for two days
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your serious review of our hotel and your affirmation of our service and hotel quality. We will continue to work hard and do every detail carefully to make our dear guests have a more comfortable stay experience. We look forward to your next visit and wish you a pleasant journey!
changlll
Smart Room (2 Beds)
Stayed in Dec 2023
Solo traveler
13 review
9.5/10
Amazing
Posted on Feb 1, 2024
The hotel is as warm and comfortable as always, with a good location. The breakfast is rich for this price. More mineral water is also available. After knowing my train time, the front desk also extended my check-out time to 3:00 pm.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your serious review of our hotel and your affirmation of our service and hotel quality. We will continue to work hard and do every detail carefully to make our dear guests have a more comfortable stay experience. We look forward to your next visit and wish you a pleasant journey!