Mercure Chengdu Kuanzhai Alley West

Mercure Chengdu Kuanzhai Alley West Reviews

Mercure Chengdu Kuanzhai Alley West

No.1 ShangTongRen Road, Qingyang District, Chengdu, Sichuan, ChinaView Hotel Details
Mercure Chengdu Kuanzhai Alley West
Mercure Chengdu Kuanzhai Alley WestMercure Chengdu Kuanzhai Alley WestMercure Chengdu Kuanzhai Alley West
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Mercure Chengdu Kuanzhai Alley West Guest Reviews

4.7/5
Outstanding
1809 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(1809)
Positive reviews(1782)
Reviews with photos/video(347)
Delicious breakfast(297)
Great location(259)
Convenient location(243)
Easy to get around(147)
Friendly front desk staff(117)
Many amenities(86)
Perfect for kids(29)
Has rooms for families(19)
Negative reviews(27)
Timikara
Suite
Stayed in Nov 2024
Family
16 review
4.7/5
Amazing
Posted on Dec 20, 2024
We were tied in a ride late the heat pump wasn't working but we're really happy the engineer came to help and then one of the reception that she that are really great job to help us and we were very grateful for her professional service to us making sure that me and my family were okay we had a great stay great location lovely family room very nice staff the breakfast was lovely thank you
Response from Property: Dear guest: Hello! Thank you very much for sharing your stay experience with us and giving us valuable comments and suggestions for our work! We have made improvements in time. We failed to leave you with a perfect memory this time. We hope to make up for it next time (give us a chance!). We are working hard and look forward to your witnessing! Wish you all the best!
SemiYi
Standard Double Room
Stayed in Sep 2024
Solo travelers
11 review
4.7/5
Amazing
Posted on Nov 28, 2024
Hotel Location is on the main street/corner and next to a lot of stores and small shops like souvenirs and food. The metro station is a bit far, but walkable appr. 15 min. passing through a park, along the river. The Hotel has his own Costa Café Store which was for me a reason to stay here as a coffee lover☕️😍 rooms are clean and comfortable.
Response from Property: Every encounter in life is a great fate. It is a journey of the heart, moving forward all the way. I am destined to be connected with you. I will do every detail with my heart, and just wish you everything you want!
HAN WOOI
Family Suite
Stayed in Nov 2024
Family
2 review
3.2/5
Posted on Dec 28, 2024
The family room space is no bad however the toilet is too small. Staff are well trained. Even though the hotel is categorized as non smoking, the are no enforcement by the hotel management. Guest smoke in their rooms causing the corridor polluted with persistent cigarettes smoke smell. Noticed chef smoke in the common toilet and the restaurant.
Response from Property: 尊敬的賓客：您好！感謝您選擇 美居酒店，我們很高興您在酒店有一段愉快的入住經歷，感謝您對酒店的支持與信任，同時感謝您對酒店提出的寶貴建議，我們將繼續努力，為您提供更加舒適温馨的入住體驗。 期待着您的再次光臨和惠顧！
Hong Keaw
Deluxe Family Room
Stayed in Aug 2023
Family
9 review
4.5/5
Great
Posted on Sep 9, 2023
Fairly close to kuanzhai alley too haha. It’s a decent hotel with most amenities you need, such as hairdryer, disposable slippers, toothbrushes and etc. We only stayed here for a night so can’t speak much
Response from Property: 感謝您選擇我們酒店入住，我們用心服務每一位客人，我們想帶給您最好的體驗，是來自朋友的貼心和關心，讓您即使在一個陌生的城市也能找到家的感覺，旅行的路上不孤單，成長的路上，我們慶幸有您！
Yu Ting
Superior Double Room
Stayed in Mar 2024
Travel with friends
4 review
4.5/5
Great
Posted on Apr 27, 2024
Around 10-12mins walking distance from the subway, other than that all is great!
Response from Property: 很高興給親帶來了不錯的入住體驗，還留下如此好的映像，親還可以推薦給朋友哦！
Guest User
Deluxe Family Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Everything is just perfect for me
Response from Property: 感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務
Planet alpha
Family Suite
Stayed in Nov 2023
Family
5 review
5.0/5
Outstanding
Posted on Dec 30, 2023
Excellent service and team. Well placed to visit different attractions in the city.
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason for people to miss it, every season has a scene that makes us reluctant to leave, and every hotel has its sweet and warm memories. I hope it will be the warmest and unique one in your memories!
DanielJas
Superior Double Room
Stayed in Nov 2023
Family
7 review
5.0/5
Outstanding
Posted on Dec 23, 2023
Great staffs! Comfy hotel
Response from Property: 尊敬的客人：首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。我們歡迎您在不久的將來再次光臨我們酒店，並繼續為我們提供寶貴的意見與建議！
Guest User
Standard Double Room
Stayed in Dec 2023
Family
3 review
4.0/5
Very Good
Posted on Jan 15, 2024
The service is good
Response from Property: 尊敬的賓客您好！非常感謝您對我們酒店的支持，為每一位住店客人提供熱情周到的服務是我們全體員工的職責，真誠期待您的再次光臨。
Gina
Deluxe Family Room
Stayed in Apr 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 12, 2023
Very good because people are so nice
Response from Property: 山河浩瀚，星宇浪漫都不抵您對小美的讚美和鼓勵，期待你再次回家哦
Guest User
Standard Double Room
Stayed in Jan 2025
Family
3 review
4.7/5
Amazing
Posted on Feb 23, 2025
It's a bit far from the subway entrance, the surrounding is relatively quiet, the service staff is very friendly, clean and hygienic, the room is a bit small, the breakfast environment is good, there are many food choices, and I am satisfied overall.
Original TextTranslated by Google
Response from Property: Almost everyone has heard the saying “Don’t forget your original intention, and you will achieve your goal”, but few people know the next sentence “It is easy to have an original intention, but difficult to keep it”, so when Xiaomei saw the guest’s comment, she accidentally burst into tears! Not only will we stick to our original aspirations, but we will also better guard our work. We have never slacked off in order to provide you with a more comfortable "home". You are welcome to come home often!
Guest User
Deluxe Family Room
Stayed in Jan 2025
Family
6 review
3.2/5
Posted on Feb 12, 2025
Facilities: It is recommended to prepare a small stool for children to wash hands and faces (other hotels of the same price range will have this) Hygiene: OK, relatively clean Environment: The room layout is a bit crowded Service: There is no service, just average. The front desk has a rather cold attitude. I have to praise the Manxin Hotel the day before for having better service.
Original TextTranslated by Google
Response from Property: 簡單的話語，鏗鏘有力。感謝您給與的點評，我們會努力做到更加優質的服務和衞生，請您繼續支持哦！
Guest User
Standard Double Room
Stayed in Jan 2025
Family
11 review
4.0/5
Very Good
Posted on Feb 9, 2025
The location of the hotel is OK. It is not far from Kuanzhai Alley. Chunxi Road and Taikoo Li are not far away by taxi. The breakfast is also rich. The service staff upgraded the room and the service attitude is also very good. The only shortcoming is that there are too few elevators in the hotel. There are many people and you need to wait for a long time.
Original TextTranslated by Google
Response from Property: 把所有的浪漫都存起來，遇見您的時候統統給你，希望小美會是您回憶裏最温馨最獨特的那個！感謝您對小美的認可與支持，祝您生活愉快，工作順利！
Guest User
Family Suite
Stayed in Jan 2025
Family
8 review
4.5/5
Great
Posted on Feb 5, 2025
The mini bar is good, with 2 bottles of mineral water and 3 bottles of soda, which are iced when you enter the room. There is also a capsule coffee machine, which is also comfortable. Welcome fruit is also given in the evening. However, the bedroom of the suite is a bit small. The breakfast is quite rich and the time is also very friendly from 6:30 to 10:00. However, it is shared with the All Seasons next door. There are more people, and the dishes can keep up, but the drinks can't keep up with the number of people. It is recommended to put two pots of drinks for everyone to drink.
Original TextTranslated by Google
Response from Property: 遇見便是最美好的時光，一次滿意不是我們的目標，我們希望客官每一次都是滿意滴。夏天我們就是您的冷空調，冬天我們就是您的小棉襖。真誠期待您再次光臨！
coci10
Standard Double Room
Stayed in Dec 2024
Family
11 review
5.0/5
Outstanding
Posted on Jan 26, 2025
The hotel is very conveniently located, just a dozen minutes' walk from Exit B of Kuanzhai Alley. A few steps downstairs is Kuixing Street, where there are all kinds of snacks, such as Bobo Chicken, egg cake, skewers hot pot, Sichuan chicken restaurant, and Lao Ma's hoof flower, all at reasonable prices. Da Bing's hut is also on this road. Kuanzhai Alley is suitable for strolling around, and there are teahouses where you can watch Sichuan opera and drink gaiwan tea. It is also close to Chunxi Road, People's Park, and the museum, and there is a bus stop downstairs. The hotel breakfast is very rich and cost-effective. The drinks in the mini bar are also replenished every day. The sanitation is also timely, the sound insulation effect is also good, and the laundry room is also very convenient. I will choose Mercure Hotel next time I have the opportunity to come.
Original TextTranslated by Google
6/11
Response from Property: 遇見便是最美好的時光，一次滿意不是我們的目標，我們希望客官每一次都是滿意滴。夏天我們就是您的冷空調，冬天我們就是您的小棉襖。真誠期待您再次光臨！