The Ritz-Carlton Chengdu

The lobby is on the 25th floor, but there are multiple doormen guiding guests from the first floor. Both the dinner and breakfast buffets are significantly better than those at other branded hotels. The room decor standards and housekeeping frequency are very high, offering even better value for money. For self-driving guests, you need to go to B4, and there should be clearer signs for this.

Overall, the stay was excellent. The facilities and lounge service were both very good. The day before arrival, the hotel proactively called to confirm our 2 PM arrival, but we actually didn't check in until after 4 PM, which was a bit of a long wait. Everything else was very satisfactory, and I would prioritize choosing this hotel again on my next visit to Chengdu.

Passing through Chengdu on my way to Yushu again, this city holds a special place in my heart 🏙️. After having a wonderful experience at The Ritz-Carlton last month, I didn't hesitate to book it again this time. Leon, the duty manager from my previous stay, continued to impress with his professionalism and warmth. He made up for some minor disappointments from last time by upgrading me to a suite and providing lovely special refreshments and welcome fruits. This truly shows respect for guests and his dedication and passion for his work. I will definitely choose The Ritz-Carlton every time I visit Chengdu in the future. This established hotel truly has a rich heritage.

The hotel's location is excellent, very close to Chunxi Road, and the views are beautiful. The service was also great. Aside from the slightly older room facilities, everything else was quite good, and the food selection was rich.

Arrived at the hotel around 10 PM. The room was clean and tidy, which was a pleasant sight. The coffee at breakfast was super cute 😍, no need to go to those Instagrammable cafes. The food selection was rich; there was a local snack called 'San Da Pao,' which was sticky and sweet. Even the small desserts had the hotel's logo, almost like an afternoon tea spread. Our summer trip was long, with several transfers in Chengdu, and we stayed at quite a few hotels. Although The Ritz-Carlton isn't new, its established quality and reputation still stand strong and trustworthy 👍.

Except for the location, which I found a bit inconvenient, everything else at Old Shuncheng Street deserves a resounding five-star review. It's actually quite central, with views of Tianfu Square. However, getting to the South Gate is a bit of a trek. The lobby on the 25th floor offers expansive views, and the service is truly excellent. You're greeted as you exit the elevator, guided to the guest room elevators, and receive phone calls both before check-in and after check-out. The rooms are spacious, well-appointed, the bedding is top-notch, and even the toiletries are good – I particularly liked the toothpaste. Breakfast deserves special praise; it's among the best at any high-end hotel in Chengdu, surpassing even the Waldorf Astoria and W. What makes it stand out: fresh, beautifully presented fruit, with watermelon cut into perfectly uniform pieces – a lovely detail. The Mapo Tofu at breakfast was incredibly authentic and tasted amazing with the mini steamed buns… and so on. Highly recommended! At this price point in Chengdu's old city, it's essentially the pinnacle. Highly, highly recommended!

Vicky thoughtfully reserved the room I stayed in over the New Year. As always, the meticulous attention to detail made me feel like a weary bird returning to its nest. My mother, in her 70s, had many questions during check-in, but Fiona, the redhead, patiently and thoroughly answered them all, making everything as smooth as "Dove" chocolate. I especially feel that the club, under the leadership of Ms. Mencia, has become much warmer and more personable than before, which made my elderly parents feel very relaxed. My mother particularly loved the delicious, freshly prepared oxtail and Zhang Fei burger made by the chef team – bravo, nicely done!

The hotel's location is excellent; it's very quick to get to Chunxi Road, the Science and Technology Museum, and the museum. My child also really enjoyed the stay. Many thanks to the executive lounge, the lobby, and the room service. I will definitely choose this hotel again next time!