Mengzhige Hotel (Kuanzhai Alley) Reviews

Response from Property: Dear guest, We are very sorry that you were not satisfied with your stay. We feel guilty. We have taken the issues you pointed out, such as room cleanliness, lack of drinking water, poor Wi-Fi signal, and poor shower drainage, seriously and took immediate action: Cleaning issues: We have retrained the housekeeping team and strengthened the daily hygiene inspection process to ensure that each room meets high standards of cleanliness. Drinking water supply: From now on, all rooms will be equipped with free bottled drinking water to meet the basic needs of guests. Network optimization: The hotel Wi-Fi equipment has been upgraded and signal boosters have been added to improve network speed and stability. Drainage system: The engineering team has thoroughly checked and unblocked all shower drainage pipes to ensure smooth drainage. We are well aware that although the location is good, the quality of service is the key to retaining guests. Your feedback is our motivation for improvement, and we will continue to work hard to improve the quality of service. If you are willing to give us another chance, we will wholeheartedly provide you with a better stay experience. Once again, we apologize for the inconvenience caused to you. Dear Guest, We sincerely apologize for the disappointing experience during your stay. Your feedback regarding the room cleanliness, lack of drinking water, poor Wi-Fi connection, and slow shower drainage has been taken very seriously, and we have taken immediate actions: Cleanliness: We have retrained our housekeeping team and strengthened daily hygiene inspections to ensure every room meets high standards. Drinking Water: Complimentary bottled water will now be provided in all guest rooms to meet basic needs. Wi-Fi Upgrade: We have upgraded our Wi-Fi equipment and added signal boosters to improve speed and stability. Drainage System: Our engineering team has thoroughly inspected and unclogged all shower drains to ensure smooth water flow. We understand that while our location is advantageous, service quality is crucial for guest satisfaction. Your feedback motivates us to improve, and we are committed to enhance our services. If you are willing to give us another chance, we will do our utmost to provide a better stay. Once again, we apologize for the inconvenience caused.

Response from Property: Dear guest, Thank you very much for choosing our hotel and for your recognition of our overall environment. We are very sorry to learn that you encountered noise problems between 1 am and 3 am, and it was not solved in time, which seriously affected your rest. We are deeply sorry for the inconvenience caused to you. We have reported this matter to the relevant departments and will strengthen night patrols and noise management to ensure that similar situations do not occur again. We sincerely invite you to come back next time to experience our improved services and hope to provide you with a quieter and more comfortable accommodation environment. Thank you again for your feedback and support, and look forward to your visit again. Dear Guest, Thank you for choosing our hotel and acknowledging our overall ambiance to some extent. We are deeply sorry to learn that you encountered noise issues from 1 AM to 3 AM, which were not promptly addressed, severely disrupting your rest. We sincerely apologize for any inconvenience caused. We have already reported this matter to the relevant departments and will enhance our nighttime patrols and noise management to ensure such occurrences do not happen again. We cordially invite you to visit us again to experience our improved services and hope to provide you with a quieter and more comfortable accommodation environment. Thank you once again for your feedback and support. We look forward to serving you again in the future.

Response from Property: Dear guest, we sincerely appreciate your detailed feedback🙏. We're truly sorry to hear that you got lost due to the early hour and the ongoing construction. Actually, our hotel is quite easy to find. It's close to the subway station. As you mentioned, just walk along the path near the green fence in the photo and take the elevator in the building to reach the hotel.To prevent similar issues for future guests, we've started to set up more prominent directional signs around the construction area and optimize the online navigation information with more precise route tips. We look forward to your next stay, when you'll have a smoother experience finding the hotel. We'll provide you with better services to create a comfortable and unforgettable journey🌈.尊敬的客人，真的特别感谢您细致的反馈🙏 得知您因天未亮和周边施工迷路，我们十分心疼，在此向您致以诚挚歉意。其实酒店位置很好找，靠近地铁站，按您说的沿绿色围栏旁小路走，再搭乘大楼电梯就能轻松抵达。为避免后续客人有类似困扰，我们已着手在周边施工区域增设明显指引标识，同时优化线上导航信息，添加更精准的路线提示。期待您之后再来入住，能体验到更顺畅的寻店过程，我们会用更优质的服务，为您打造舒适难忘的旅程🌈。

Response from Property: Dear guest, we sincerely appreciate your positive review🙏. We're delighted that you acknowledge our price advantage. Even though the room isn't very large, it's our pleasure to offer you a good experience at an affordable price. Although the room is small, we're doing our best to make it cozy and comfortable. In the future, we'll continue to optimize space utilization and add more practical facilities. We also look forward to your next visit, when we might roll out more cost - effective packages. We hope to have the opportunity to serve you again and accompany you on more wonderful journeys🌈.尊敬的客人，感谢您给予的好评🙏 非常开心您认可我们的价格优势，即便房间面积不算大，但能以实惠价格让您有不错体验，是我们的荣幸。房间虽小，我们也在尽力布置得温馨舒适，后续会持续优化空间利用，增添实用设施。也期待您之后再来，届时我们或许能推出更多性价比套餐。希望未来还有机会继续为您服务，伴您开启更多美好旅程🌈

Response from Property: Dear guest,Thank you very much for your positive review of our hotel, and for sharing your honest feedback about your stay. We are delighted to know that you found our hotel to be generally good and that you considered the price to be very reasonable.Regarding the firmness of the bed that you mentioned, we sincerely apologize for any inconvenience it may have caused. We strive to provide our guests with a comfortable stay, and it is clear that we did not fully meet your expectations in this regard. Your feedback has been conveyed to the relevant departments, and we will take measures to improve, ensuring that every guest can enjoy the best possible stay.Your satisfaction is our top priority, and we will continue to enhance our service quality to bring you more surprises and comfort. We are also very grateful for your recognition of our pricing, which gives us confidence to continue offering cost-effective accommodation services to our guests.Thank you once again for your visit and your valuable review. We look forward to welcoming you back in the future and having the opportunity to provide you with even better service. May your every trip be filled with joy and warmth.Sincerely,MZG Hotel2024.12

Response from Property: Dear guest,We are filled with joy and gratitude upon receiving your enthusiastic and highly commendatory review! Knowing that you were extremely satisfied with our accommodation and specifically recommended it to single female travelers makes us feel deeply honored and proud.We understand that safety and comfort are paramount for single female travelers. Therefore, we have always strived to provide guests with a spacious and bright living environment, as well as a convenient location. You mentioned that the room was spacious and the location was close to the subway station, which undoubtedly added convenience and comfort to your trip.Furthermore, you pointed out that being close to the Muslim area allows guests to enjoy halal food and visit mosques, adding a unique charm to our accommodation. We are delighted to have provided you with such an experience, allowing you to immerse yourself in different cultural atmospheres and culinary delights during your journey.Once again, we thank you for your support and trust, as well as for your recommendation. We look forward to continuing to provide warm and comfortable accommodation experiences for more guests in the future. If you have any questions or need further assistance, please feel free to contact us.Sincerely,MZG Hotel 2024.12

Response from Property: 親愛的客人，收到您如此高的評價，我們滿心歡喜！能聽到您説這是您住過最温馨的房間，這是對我們最大的肯定。我們一直堅持誠信經營，確保房間實景與網站照片高度一致，就是想讓客人入住前就能安心。看到您對房間本身也十分滿意，我們覺得所有的努力都值了。未來我們會繼續保持這份用心，不斷優化服務與設施，為您和其他客人打造更多舒適又美好的住宿體驗。期待您再次光臨，願我們的酒店能一直成為您旅途中的温馨港灣！Dear guest, we're absolutely thrilled to receive such high praise from you! Hearing that this is the coziest room you've ever stayed in is the greatest affirmation for us. We've always adhered to honest business practices, making sure that the actual room matches the photos on the website exactly, just to give guests peace of mind before check-in. We're so glad that you're also very satisfied with the room itself. All our efforts seem worthwhile now. In the future, we'll keep up this dedication, continuously improving our services and facilities to create more comfortable and wonderful stays for you and other guests. We look forward to your next visit and hope our hotel can always be a warm haven during your travels!

Response from Property: 尊敬的客人，感謝您給予如此積極的評價！得知您對交通便利性十分滿意，我們深感欣慰，便捷的交通是我們為客人提供優質體驗的重要一環。同時，很榮幸您首次入住我們這類房型就感受到了高性價比。我們一直致力於在合理價格內為客人打造舒適且實用的住宿環境，房間的每一處設計都經過精心考量。未來我們會繼續保持，也會不斷優化服務細節。期待您下次再來，讓我們能繼續為您帶來滿意的入住體驗！Dear guest, thank you so much for your positive feedback! We're delighted to hear that you're satisfied with the convenient transportation. It's an important part of our efforts to offer guests a great experience. Also, we're honored that you found our room type very cost - effective on your first stay. We've always been committed to creating a comfortable and practical accommodation environment at a reasonable price, with every detail of the room carefully considered. In the future, we'll keep up the good work and continuously refine our service details. We look forward to your next visit and hope to provide you with a satisfying stay again!

Response from Property: Dear Guest,Thank you for your wonderful review and for choosing to stay with us again after checking out on the same day! We are delighted to know that you had a positive experience and decided to come back.We understand that the female dormitory room with a window may not have been the most luxurious accommodation, but we are glad to hear that you found it to be a simple and adequate place to stay. We strive to provide clean, comfortable, and affordable accommodations for all our guests.We are also pleased to know that there are local restaurants nearby for you to choose from. We understand the importance of having convenient dining options and are glad that we could meet your needs in this regard.Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back in the future and providing you with an even better experience.Best regards,MZG Hotel 2024Nov.

Response from Property: Dear Guest,Thank you for your wonderful feedback on your stay with us. We are delighted to hear that you found our hotel's location to be perfect, that check-in and checkout were easy, and that your room was clean.Your satisfaction is our top priority, and we strive to provide a seamless and enjoyable experience for all our guests. We are glad to hear that we met your expectations in these areas.Thank you once again for choosing our hotel and for taking the time to share your feedback with us. We look forward to welcoming you back in the future and providing you with an even better experience.Best regards,MZG Hotel 2024Dec.

Response from Property: Dear guest, Thank you very much for your affirmation of our hotel's location! We are very happy to know that we can easily reach People's Park and the subway station on foot, which brings convenience to your travel. We are well aware of the importance of location for guests, so we have been committed to choosing locations with convenient transportation and complete surrounding facilities to facilitate your daily travel and leisure activities. As popular attractions and transportation hubs in the city, People's Park and the subway station are accessible on foot, which undoubtedly adds a lot of convenience and fun to your trip. Thank you again for your valuable comments and support. We look forward to serving you again in the near future. I wish you a pleasant journey and goodbye! Sincerely, Dream Pavilion Hotel (Chengdu Kuanzhai Alley People's Park Subway Station), January 2025. Dear Guest, Thank you very much for your positive feedback on our hotel's location! We are thrilled to know that you found it convenient to walk to People's Park and the subway station, making your travels much easier. We understand the importance of location for our guests and strive to choose spots that offer excellent transportation links and surrounding amenities to facilitate your daily commutes and leisure activities. Being able to walk to popular attractions like People's Park and the subway station undoubtedly adds and convenience enjoyment to your trip. Thank you once again for your valuable opinion and support. We look forward to serving you again in the near future and wish you a pleasant journey! Sincerely, MZG Hotel Team, 2025Jan.

Response from Property: Dear guest: Thank you for taking the time to give us your review. We sincerely regret the unpleasant experience you had during your stay. We have attached great importance to the problems you reported, such as dirty rooms, dilapidated facilities, and lack of basic hygiene products, and will take immediate measures to rectify them. We feel deeply guilty about the problems you mentioned, such as dirty slippers and unswept floors. This is absolutely not the service standard our hotel should have. We understand that despite our great location, low prices and comfortable beds, these advantages cannot make up for the shortcomings of your stay. We sincerely apologize for the inconvenience caused to you by the door card deposit, and will review this policy to ensure a more humane and reasonable service. We sincerely thank you for your valuable opinions, which will be an important driving force for us to improve our services and enhance quality. We hope you will come again to experience our improved service and give us the opportunity to make up for this shortcoming. Sincerely, Dream Pavilion Hotel (Chengdu Kuanzhai Alley People's Park Metro Station Branch) February 2025. Dear Guest,Thank you for taking the time to share your feedback with us. We deeply apologize for the unpleasant experience you encountered during your stay. We have taken your comments about the messy room, outdated facilities, and lack of basic amenities seriously and will take immediate steps to rectify these issues. We are truly sorry for the unclean slippers and uncleaned floor, which are far from our hotel's service standards. We understand that despite our hotel's convenient location, affordable price, and comfortable beds, these advantages cannot make up for the shortcomings of your stay. We sincerely apologize for any inconvenience caused by the security deposit policy and will review it to ensure a more user-friendly and reasonable service. We greatly appreciate your valuable feedback, which will be an important driving force for us to improve our services and quality. We look forward to welcome you again to experience our improved services and make up for this time's shortcomings.

Response from Property: Dear guest, first of all, we are very sorry for your experience in our hotel and would like to sincerely apologize to you. The problems you described, including the dirty room, missing beds, cold environment and unpleasant smell of cigarettes, are unacceptable to us and are obviously contrary to our service standards and commitments. We are very sorry about the problem you mentioned about the smell of smoke in the room. We understand that this is a great inconvenience for you and affects your stay experience. Our hotel has a strict no smoking policy, but clearly we were not able to fully enforce it on this occasion. Our management has conducted in-depth reflection on this matter and will strengthen room cleaning and inspection to ensure that such problems do not occur again. Regarding your mention of the manager not taking responsibility, we apologize. We understand that as managers, we should proactively face and solve problems rather than evade responsibility. We have already severely criticized and educated the relevant managers, and asked them to improve their service awareness and sense of responsibility. Regarding the solution you mentioned, we understand that you are not satisfied with it. We acknowledge that simply offering another room as a temporary solution for one night is not enough. We should provide you with a more permanent and comprehensive solution to ensure that your accommodation experience is improved. To make up for your loss, we are willing to provide the following compensation measures: First, we will book your next stay and promise to provide you with a clean, comfortable and smoke-free room. Secondly, we will provide a certain percentage discount or refund for your stay to express our sincerity and apology. We once again express our sincere apologies and hope that you will accept our compensation. We know that once trust is lost, it is difficult to rebuild. But we are willing to use practical actions to prove our changes and progress, and hope you can give us a chance to correct ourselves. Sincerely, Dream Pavilion Hotel (Chengdu Kuanzhai Alley People's Park Metro Station Branch) February 2025. Dear Guest,First of all, we deeply regret your experience at our hotel and sincerely apologize to you. The issues you described, including the dirtiness of the room, the missing bed, the cold environment, and the unpleasant smell of smoke, are unacceptable to us and clearly contradict our service standards and commitments.Regarding the issue of the smoky smell in the room, we apologize profusely. We understand that this has caused you great inconvenience and affected your stay. Our hotel has a strict no-smoking policy, but obviously, we failed to fully enforce it this time. We have conducted in-depth reflections on this matter and will strengthen the cleaning and inspection of guest rooms to ensure that such issues do not occur again.Regarding the issue that the manager did not take responsibility, we apologize for that. We understand that as managers, we should actively face and solve problems, not evade responsibility. We have seriously criticized and educated the relevant management personnel and required them to improve their service awareness and sense of responsibility.Regarding the solution you mentioned, we understand that you are not satisfied with it. We acknowledge that merely providing another room as a temporary solution for one night is insufficient. We should provide you with a more lasting and comprehensive solution to ensure that your stay experience is improved.To compensate for your loss, we are willing to offer the following compensation measures: Firstly, we will book your next stay and promise to provide you with a clean, comfortable room without any smell of smoke. Secondly, we will offer a certain percentage discount or refund for your current stay to express our sincerity and apology.We once again sincerely apologize to you and hope you can accept our compensation measures. We fully understand that once trust is lost, it is difficult to rebuild. However, we are willing to take practical actions to prove our changes and improvements and hope you can give us a chance to correct our mistakes.Yours sincerely, MZG Hotel, 2025Feb.

Response from Property: Dear guests, seeing your sincere comments of "free travel, good value for money", and your words praising the superior geographical location and convenient public transportation, our hearts are filled with joy, just like the warm sunshine on the windowsill in spring. Every careful preparation and every detail consideration are only to create a comfortable and pleasant journey for travelers like you who love free travel. Your recognition is our motivation to move forward; your satisfaction is our greatest comfort. We look forward to meeting you again on this wonderful journey next time and weaving more warm memories for you. Dear guest, seeing your sincere review of "self - guided travel, value for money", along with your praise for the superior geographical location and convenient public transportation, our hearts are filled with joy, just like the warm sunlight sprinkling on the windowsill in spring. Every careful preparation and every consideration of details are just to create a comfortable and pleasant journey for travelers like you who love self - guided travel. Your recognition is our driving force, and your satisfaction is our greatest comfort. We look forward to meeting you again in this wonderful journey next time and weaving more warm memories for you.