Atour Hotel (Chengdu consulates area)

Atour Hotel (Chengdu consulates area) Reviews

Atour Hotel (Chengdu consulates area)

No.21 South Section 2 of 2nd Ring Road, Wuhou District, Chengdu, Sichuan, 610000, ChinaView Hotel Details
Atour Hotel (Chengdu consulates area)
Atour Hotel (Chengdu consulates area)Atour Hotel (Chengdu consulates area)Atour Hotel (Chengdu consulates area)
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Atour Hotel (Chengdu consulates area) Guest Reviews

4.6/5
Very Good
1748 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(1748)
Positive reviews(1713)
Reviews with photos/video(136)
Friendly front desk staff(168)
Classy environment(114)
Quiet & comfortable(108)
Delicious breakfast(107)
Large rooms(83)
Perfect for business trips(35)
Nice elevator(13)
Close to airport(9)
Negative reviews(34)
Anonymous User
Elegant Queen Room
Stayed in Feb 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 25, 2024
The people in China are very enthusiastic, and they feel the warmth of their families here. Manager Wen at the front desk is very enthusiastic, and he is very good and considerate for me. Very good. recommend...
Response from Property: Thank you very much for giving us such a high evaluation. We are really honored! We hope that every guest can feel our care through meticulous service and warm and comfortable environment. Your satisfaction is the greatest encouragement to us! We are looking forward to your visit again~
Natalie_22
Jimu Double Bed Room
Stayed in Feb 2023
Travel with friends
11 review
4.7/5
Amazing
Posted on Mar 12, 2023
The room was really spacious and clean. I had a balcony so I am able to sit outside and get some fresh air. The view outside of my room was an apartment complex so it felt as if I lived there. Would book this hotel again. Definitely will book again in the future.
Response from Property: Thank you for meeting you unexpectedly, so that we have the opportunity to meet "Atour"
Shumandeshijie
Elegant Queen Room
Stayed in Dec 2024
Couples
3 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Even in winter, the air conditioner can be turned on all the time, and it is warm when you return to the hotel at night. In addition, Atour's service and infrastructure are very good. The location is very convenient. You can get there quickly by subway after getting off the plane and taking a taxi.
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Response from Property: Every hotel has such a special friend in their heart. You are a special friend of Atour. With your support, Atour will continue to move forward. Looking forward to meeting you next time~
freel9
Superior Double Room
Stayed in Dec 2024
Business travelers
300 review
5.0/5
Outstanding
Posted on Jan 18, 2025
The hotel is located right next to the South Second Ring Road. The service attitude is thoughtful and enthusiastic. The buffet breakfast has a rich variety and tastes good. It is worth recommending. There is also a robot delivery service and a self-service laundry room, which is very convenient.
Original TextTranslated by Google
Response from Property: Thank you for the unexpected encounter with you, which allowed us to meet each other at "Yado". Thank you for your choice and trust. Duoer has been here looking forward to your return home again!
Guest User
Superior Room (2 beds)
Stayed in Oct 2024
Business travelers
64 review
5.0/5
Outstanding
Posted on Nov 26, 2024
The front desk and cleaning staff are quite enthusiastic. Any problems with the room can be solved quickly. The room is relatively large and clean. Plenty of drinking water is provided every day. The hotel is in a good location and is very convenient to the main road.
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Response from Property: I am intoxicated by such a scenery. That season is peaceful and beautiful. I am filled with the fragrance of tea. I listen to the flowers blooming and falling, and watch the clouds rolling and unrolling. I know you are coming back. I hope that time will flow like water, and flowers will bloom and the seasons will change. This time, I stand here, waiting for my family to come... To my dear friends
Guest User
Executive Balcony King Room
Stayed in Oct 2024
Business travelers
3 review
1.0/5
Posted on Nov 16, 2024
Shouldn't the clothes lost by customers be folded and put on the belt? They are just thrown away like this. It's still Yaduo, such a high-end hotel. I even booked an executive king-size bed room. It costs 400-500 yuan a night, but this service is not available.
Original TextTranslated by Google
Response from Property: 沒能達到您的心裏預期朵兒實在非常抱歉呢,朵兒一定會再接再厲,爭取得到親的五星好評的!
Guest User
Executive Balcony King Room
Stayed in Sep 2024
Family
51 review
3.0/5
Posted on Jan 22, 2025
This is the worst of all the Atour hotels I've stayed in. If it wasn't for the fact that it's close to Chengdu South Railway Station, I would definitely not have chosen it. The room is very small, the ceiling is very low, and the window design is very stupid. It feels like a prison.
Original TextTranslated by Google
Response from Property: 沒能達到您的心裏預期朵兒實在非常抱歉呢,朵兒一定會再接再厲,爭取得到親的五星好評的!
Ayiyanapahuzongxian
Executive Twin
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Nov 27, 2024
Service: Super good. We arrived very early and confirmed whether we could check in in advance. We checked in smoothly after arriving at the hotel~ Environment: The room is super big! It's super comfortable and very suitable for friends to travel with
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Response from Property: Dear guest, seeing your thoughtful comments, we are really happy. We will continue to provide high-quality service~
iiiiiooo
Superior Room (2 beds)
Stayed in Aug 2024
Travel with friends
12 review
3.5/5
Posted on Sep 14, 2024
Well~ The front desk lady who checked me in was very good. She asked me if I wanted breakfast even though I didn't order it. Although it's non-smoking, a normal hotel should have matches. I actually had to light a lighter for my birthday. There was a restaurant that didn't have a bottle opener😫 Late night porridge: I didn't experience it, but the corridor smelled pretty good when I went out Hygiene: OK Facilities: Rarely see curtain hand pull rods Environment: The room is still quite spacious
Original TextTranslated by Google
Response from Property: Duoer is really sorry that we failed to meet your expectations. Duoer will definitely keep working hard and strive to get your five-star praise!
Guest User
Executive King
Stayed in Aug 2024
Business travelers
6 review
2.5/5
Posted on Sep 8, 2024
It should have been another hotel before, and Atour took over and renovated it. But the details are still not good, for example, the windows are half-cut instead of full windows, and the doors are shabby. Parking is only available on the roadside outside the hotel gate
Original TextTranslated by Google
Response from Property: Thank you for your review of Duoer! Duoer failed to satisfy you this time and will continue to correct it. In the future, Duoer asks you to continue to supervise Duoer and Duoer will do better and better! Your satisfaction is the greatest encouragement for Duoer. Duoer will continue to work hard and look forward to your next visit!
Anonymous User
Superior Double Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The environment is very good, the service is thoughtful, the breakfast types are very rich, the bathing facilities are very complete, and it is very convenient to wash clothes and you can dry them and wear them directly. If you don’t have enough time, there are hotel staff to help you wash and dry them and deliver them to the room. It’s great!
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Response from Property: When I first met you, it was like meeting an old friend. Even a spring breeze of ten miles is not as good as your recognition. We are very happy to receive your five-point praise and recognition. There is no best, only better! We will continue to work hard and keep moving forward! Looking forward to meeting you again!
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 24, 2024
I went to Chengdu on a business trip. My colleague was not feeling well during her menstrual period, so she called the hotel to ask if they had brown sugar ginger tea. It was already very late when we arrived at the hotel. The front desk lady Xile had prepared brown sugar ginger tea in advance, as well as pocket patches and waist and abdomen patches. I have to praise Atour's excellent service!
Original TextTranslated by Google
Response from Property: Dear Duo friends, I am very happy to receive such kind words, like a spring breeze in my heart! Your good comments, a simple support, a sincere affirmation will fill our hearts with strength. Duoer will work tirelessly and hope to bring unexpected warmth to everyone Duoer. Welcome to visit often.
Guest User
Superior Room (2 beds)
Stayed in Jan 2025
Family
18 review
2.2/5
Posted on Feb 17, 2025
I don't recommend staying at this Atour. The overall environment and facilities are average, and the front desk staff is not professional enough. I booked several nights with Ctrip. On the last night, I was told that becoming a member would be cheaper, only 398 (including the membership fee of 90), which means the check-in fee is 308. I stayed for 5 days, and it was more than 400 yuan. They told me this on the last night, and said that after the membership fee is 90, it will be more than 300 yuan in the future. Why did they do that? It's not professional at all. I was wondering at the time. The environment and facilities of this Atour are very average, why is the price so expensive, not as good as those niche hotels in the center of Chengdu.
Original TextTranslated by Google
Response from Property: 感謝您給朵兒的點評!這次朵兒沒能讓您入住滿意朵兒會繼續改正的,在以後的生活當中朵兒請您繼續監督朵兒,朵兒會越做越好的!您的滿意是對朵兒最大的鼓勵,朵兒會繼續努力的,朵兒在這裏期待您的下次光臨!
Guest User
Superior Room (2 beds)
Stayed in Jul 2024
Family
22 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Wanling's service is good, the front desk is very professional, and they also gave me a small gift. I will come again next time
Original TextTranslated by Google
Response from Property: Thank you for your evaluation of Duoer. I hope that the next encounter with you will bring you more satisfaction and surprise. Ten miles of spring breeze is not as good as your praise. Duoer will get better and better, and you are welcome to come again next time.
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Family
19 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Good service attitude, clean and hygienic. I forgot to check out and went out for a day. The front desk reserved another room and did not move the guest's belongings. It is worth recommending. The drip coffee in the room is of better quality than the instant coffee in other hotels. Mineral water is available everywhere in the room and corridor. The children like the dandan noodles in the restaurant very much. They ate three bowls in one morning. The taste is super good. There are also fresh 🦐 in the buffet. The sour milk bread and soy milk are very fine.
Original TextTranslated by Google
6/12
Response from Property: Thank you for your evaluation of Duoer. I hope that the next encounter with you will bring you more satisfaction and surprises. Your praise is not as good as the spring breeze of ten miles; Duoer will get better and better, and you are welcome to come again next time. Thank you for your evaluation of Duoer. I hope that the next encounter with you will bring you more satisfaction and surprises. Your praise is not as good as the spring breeze of ten miles; Duoer will get better and better, and you are welcome to come again next time.