No. 68 Keji Road, Songshan New District, Taihe District, Jinzhou, Liaoning, 121001, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Sheraton Jinzhou Hotel Guest Reviews
4.5/5
Good
935 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
Filter by:
Sort by:
All reviews(935)
Positive reviews(887)
Reviews with photos/video(133)
Delicious breakfast(58)
Friendly front desk staff(46)
Near shopping area(42)
Convenient for shopping(33)
Great swimming pool(15)
Loved the view(12)
Perfect for kids(9)
Average lighting(8)
Negative reviews(48)
Thomas
Deluxe Double Room
Stayed in Jun 2024
Business travelers
6 review
4.0/5
Very Good
Posted on Jul 19, 2024
Nice one , kind people
Response from Property: Thank you for staying with us. We strive to personalize for all our guests, we are glad to hear that our services met your expectation. We look forward to provide another memorable stay for you in the near future.
Mark Flurry
Deluxe Double Room
Stayed in Nov 2023
Couples
19 review
5.0/5
Outstanding
Posted on Jan 3, 2024
Excellent hotel across the street from a new Wanda Shopping Mall. It's modern, clean, and friendly. The breakfast is good serving both western and Chinese style food. The coffee is delicious, and the floor managers give excellent service. The front desk is very helpful and friendly. This is our second time to stay there, but it will not be our last. Oh... The bed is very comfortable. I'm not sure I ever turned over the first night we slept there.
Response from Property: Dear Guest, thank you for taking the time to post your review on Ctrip. We are delighted to hear that you enjoyed your stay with us, and glad to hear that you are satisfied with our service. It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back to your second home in the near future. Best regards!
The Real Angeleno In China
Deluxe Room (2 beds)
Stayed in Jul 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 18, 2022
What an amazing experience. Customer service is great; the staff speaks English, the breakfast and coffee was great, the room was great, and the hotel was not far from There's Starlight restaurant, the Spicy Chicken and Coconut Latte is amazing. Say hello to the Bell Hop (I forgot his name🤪) he's a great guy.
6/8
Response from Property: Thank you for sharing your experience with us. As a Marriott hotel, we value our member as our loyal guests and we are happy to hear that you enjoyed what we have to offer for our members. Once again, thank you for your great support. We look forward to welcoming you back soon.
Anonymous User
Deluxe Double Room
Stayed in Jan 2023
Couples
6 review
5.0/5
Outstanding
Posted on Feb 21, 2023
Enjoyed our staycation! Buffet breakfast is always satisfying!
Response from Property: Dear guest, thank you for choosing Sheraton Jinzhou Hotel. After reading your comments, we feel warm in the heart. We are very glad that you like Sheraton Jinzhou Hotel. The hotel staff will continue to work hard to provide you with more intimate service. Wish you a happy life, happy every day, we look forward to meet you again!
R_247
Deluxe Room (2 beds)
Stayed in May 2023
Booked for others
2 review
5.0/5
Outstanding
Posted on Jul 4, 2023
goodgoodgood
Response from Property: 尊敬的客人,感謝您選擇入住錦州喜來登酒店並與我們分享您的入住體驗。感謝您對酒店的肯定,酒店全體員工期待您的再次光臨,我們將一如既往為您帶來滿意的入住體驗。
Guest User
Deluxe Double Room
Stayed in Jan 2025
Business travelers
5 review
5.0/5
Outstanding
Posted on Feb 28, 2025
The old five-star hotel is trustworthy, the service is in place, and basically all the requirements are met as much as possible. In addition, all 9 rooms were upgraded for free, which was a pleasant surprise.
Original TextTranslated by Google
Response from Property: 親愛的顧客,您好,感謝您光臨錦州喜來登酒店。錦州喜來登酒店一直以來都以品牌標準嚴格要求自己,我們一直在努力提升,力求為每一位客人帶來最優質的服務。感謝您的寶貴意見,我們期待您的再次光臨,邀請您共同見證我們的成長!
Xiongchumo-1chen
Deluxe Double Room
Stayed in Jan 2025
Business travelers
39 review
5.0/5
Outstanding
Posted on Feb 23, 2025
The service attitude of this hotel is really first-class. The check-in and check-out were handled by the duty manager Jack, which was fast and professional. The room was clean and tidy, and the stay was very comfortable.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好,感謝您的入住和點評!我們很高興得知您對酒店感到滿意,我們努力為所有客人提供個性化的體驗,很高興我們能成為您難忘的住宿體驗的一部分。再次感謝您的入住,期待您的再次光臨!
Anonymous User
Deluxe Double Room
Stayed in Jan 2025
Other
8 review
5.0/5
Outstanding
Posted on Feb 16, 2025
It was my first time in Jinzhou and I stayed at Jinzhou Sheraton Hotel. The hotel parking lot is spacious above and below ground. There are two doors to the lobby. The concierge enthusiastically helped me with my luggage. When I checked in, the lady gave me a warm reception, introduced parking and breakfast, and recommended Jinzhou local barbecue. We got along very well. I specifically asked her name, Anna. The cakes in the lobby bar tasted good too. I like it here.
Original TextTranslated by Google
Response from Property: 親愛的顧客,感謝您選擇入住錦州喜來登酒店。通過您對酒店細膩真誠的描述,我們深切感受到您對錦州喜來登酒店的滿意和喜愛,很開心得知您在酒店獲得了一次愉悦的入住體驗,我們會將您的評價與員工分享以激勵他們做的更好。酒店全體員工將再接再厲,使每一位客人都能在酒店感受到温暖親切的服務,如歸家般愜意,我們期待您的再次光臨。
Guest User
Deluxe Double Room
Stayed in Jan 2025
Family
91 review
5.0/5
Outstanding
Posted on Feb 16, 2025
I always stay at Sheraton in Jinzhou. The service is of star level. The facilities are well maintained. They are still new after so many years. I like their patio design, which is very impressive. I am a Ctrip Black Diamond member. The front desk staff upgraded the room for me. It was great. I recommend this hotel again.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您對錦州喜來登酒店一如既往的支持!您的滿意,就是對我們最大的鼓勵,酒店全體同仁將再接再厲,力爭為每一位客人提供最優質的服務,打造卓越入住體驗,真誠期待並歡迎您下次光臨!
ping19770
Deluxe Room (2 beds)
Stayed in Jan 2025
Couples
25 review
4.7/5
Amazing
Posted on Feb 5, 2025
I went to Jinzhou to visit relatives and stayed for one night. I chose Sheraton, the tallest building in Jinzhou and the only five-star hotel. It was quite satisfactory. The service attitude was quite good. They upgraded me to an executive twin room. The details of the room need to be improved. The bathtub was not drained and the faucet sprayed water outwards. There were some problems with the design. The room arranged for me had a door to the next room. I hate such rooms the most. The sound insulation is not good, but everything else is ok.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay at Sheraton Jinzhou Hotel and leaving your valuable comments. We regret that we were unable to provide you with a satisfactory stay experience. Regarding the bathtub problem you mentioned, we have reported it to the engineering department and have also strengthened the business training of room staff for room inspections. If you encounter any problems during your stay at the hotel, you can contact the guest service center at any time. We will strive to provide you with a more satisfactory stay experience when you come next time. We sincerely look forward to your visit again!
Anonymous User
Deluxe Room (2 beds)
Stayed in Dec 2024
Family
17 review
4.7/5
Amazing
Posted on Feb 3, 2025
The tallest hotel in Jinzhou, an old five-star hotel, with decent facilities and services.
Convenient location.
Breakfast was as expected.
Highlights: interesting floor structure, swimming pool, children like it.
Tips: The connecting rooms are not soundproof. If you like quietness, it is recommended to ask in advance to avoid pitfalls.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your continued support to Jinzhou Sheraton Hotel! Your satisfaction is the greatest encouragement to us. All colleagues in the hotel will continue to work hard to provide the best service to every guest and create an excellent stay experience. We sincerely look forward to and welcome your next visit!
Congmingdehouzi7660
Business Double Room
Stayed in Dec 2024
Couples
4 review
3.7/5
Posted on Jan 20, 2025
The air conditioner in the room cannot be turned on for cooling, and it is quite hot in winter. The hot water is not hot at all, and the temperature is not enough for bathing. It is a bit difficult to charge the bedside, and there is only one side that is connected to a bull socket, and the other side cannot be used.
The breakfast is OK, the tofu pudding and noodles are delicious.
The gym is very large, with both a strength area and aerobic area, but it is a bit humid and hot because it is close to the swimming pool.
Finally, the bed is so soft that it is a bit difficult to support. This depends on personal preference.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay at Jinzhou Sheraton Hotel and leaving your valuable comments. We regret that we were unable to provide you with a satisfactory stay experience. We have reported your feedback to the relevant departments and have also strengthened inspection and supervision. We will strive to provide you with a more satisfactory stay experience when you come next time. We sincerely look forward to your visit again!
Shanshanyangyang
Deluxe Double Room
Stayed in Dec 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Very good, good service, clean and sanitary, a recommended hotel, opposite Wanda, convenient location. The breakfast is also delicious, with many varieties and authentic taste
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay at Sheraton Jinzhou Hotel. We are glad to know that you are satisfied with your stay. The hotel is surrounded by elegant environment and convenient transportation. It is only one street away from Wanda Plaza. It is definitely a good choice for your business and sightseeing trip. We have been committed to bringing the most healthy and high-quality stay experience to every guest. We sincerely hope to serve you again in the near future!
Acmeshoemaker
Executive Superior Sutie
Stayed in Dec 2024
Other
11 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Facilities: Complete facilities, brand new executive lounge, large room area, high service level. The lobby needs to enter two doors, checkin is not very convenient, but it can be regarded as high-end atmosphere
Sanitation: Clean, dust-free, overall satisfactory
Environment: It belongs to the prosperous area, with complete supporting facilities and convenient
Service: Thoughtful and careful, responsible, standard Marriott service, trustworthy
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Sheraton Jinzhou Hotel. Through your detailed and sincere description of the hotel, we deeply feel your satisfaction and love for Sheraton Jinzhou Hotel. We are very happy to know that you have had a pleasant stay in the hotel. We will share your evaluation with our employees to encourage them to do better. All hotel staff will continue to work hard to make every guest feel the warm and friendly service in the hotel, as comfortable as returning home. We look forward to your visit again!
Dalinmama
Deluxe Room (2 beds)
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 5, 2025
The room is very clean, soundproofed, and has a great view from a high floor
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your continued support to Jinzhou Sheraton Hotel! Your satisfaction is the greatest encouragement to us. All colleagues in the hotel will continue to work hard to provide the best service to every guest and create an excellent stay experience. We sincerely look forward to and welcome your next visit!