Mercure Chengdu Downtown Hotel

Mercure Chengdu Downtown Hotel Reviews

Mercure Chengdu Downtown Hotel

No. 3 Tonghuimen Road, Qingyang District, Chengdu, Sichuan, ChinaView Hotel Details
Mercure Chengdu Downtown Hotel
Mercure Chengdu Downtown HotelMercure Chengdu Downtown HotelMercure Chengdu Downtown Hotel
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Mercure Chengdu Downtown Hotel Guest Reviews

4.7/5
Outstanding
5086 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(5086)
Positive reviews(4999)
Reviews with photos/video(736)
Easy to get around(1009)
Convenient location(779)
Friendly front desk staff(491)
Delicious breakfast(421)
Close to metro(365)
Many amenities(204)
Perfect for kids(75)
Negative reviews(87)
Anonymous User
Standard Room (2 Beds)
Stayed in Nov 2024
Travel with friends
21 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Very convenient just next to Tong hui men station exit C. Staff are very helpful and rendered assistance promptly. Superb team! Thank you so much for your hospitality.
Response from Property: We always believe that good reputation must be recommended by your most sincere satisfaction, and we are honored to provide you with the best service. We welcome you to choose our Mercure Hotel again whether you are on a business trip or traveling! Sincerely looking forward to seeing you again!
Ying Hui
Standard Queen Room
Stayed in Sep 2024
Solo travelers
5 review
4.5/5
Great
Posted on Nov 5, 2024
Great location - situated next to 通惠门站 exit C and 10-15 mins walk to 宽窄巷子. Many eateries and convenient store behind the hotel. Cleanliness can be improved especially in the bathroom. Little thought in designing the room. No racks placed in the bathroom and expect guests to walk naked out to get changed?
Response from Property: Every friend who comes from afar comes happily and leaves satisfied is the goal of Mercure Hotel. I immediately wrote down your valuable suggestions when I saw them^-^. We will continue to improve our hardware and software services so that you can experience a meticulous and pleasant stay every time you "go home". I look forward to meeting you again and getting your 5-point approval. Beautiful!
Anonymous User
Superior Double Bed Room (Overlooking Qintai Night View + Mini Fridge)
Stayed in Sep 2024
Family
11 review
3.2/5
Posted on Oct 29, 2024
Used to stay at Mercure in Suzhou and was so satisfied but this is totally different. Though the location is convenient, the building looks like being abandoned. I booked a superior room and was given a room that seemed even worse than their Standard room. No sofa and not so convenient toilet and batheoom design. There are molds. One coke in fridge was deformed. Now understand the bad reviews given by other guests.
Response from Property: It is the goal of Mercure Hotel that every friend who comes from afar comes happily and returns with satisfaction. Xiaomei immediately wrote down your valuable suggestions in a notebook ^-^. We will continue to improve hardware and software services. , so that every time you "go home", you can experience a meticulous, considerate and full of surprises. I look forward to meeting you again and getting your 5-point approval. Beautiful!
mindybaby
Superior Room (2 Beds)
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 31, 2024
Just right in front metro, 1 minutes walking. Breakfast is good. Front desk very helpful
Response from Property: I have seen the flying dust floating in the air reflecting the sunlight, the sparkling leaves, the obscure words in the book, the letters containing the mountains and rivers, and the drunken swaying The long summer breeze has never seen your praised beauty. Xiaomei is waiting for you here.
See
Superior Room (2 Beds)
Stayed in Aug 2024
Travel with friends
2 review
4.0/5
Very Good
Posted on Dec 5, 2024
Overall good and clean. Many nice food near by. Need walk a bit to the shopping street but the distance is acceptable
Response from Property: Thank you for your comments, Chengdu is a very beautiful city, I hope you will come again next time.
Guest User
Superior Room (2 Beds)
Stayed in Aug 2024
Family
9 review
4.5/5
Great
Posted on Sep 13, 2024
There were little bugs everywhere, so the room didn’t feel very clean (black dots on the towel). However, service was friendly and helpful, and they provided a menu of things the hotel could provide for you, including bug spray and ointment! Location was great, very close to the Wide-Narrow Lane and metro station.
Response from Property: Thank you for choosing our Mercure, thank you for taking the time to give us feedback on your stay experience, which is very important to us! We have carefully read your opinions and suggestions and have seriously fed back to the relevant departments, thank you again. Please rest assured that we must be based on the purpose of satisfying guests with guest services. We will improve our shortcomings and continue to improve. We look forward to your continued visit next time. We serve you wholeheartedly! If you have any needs in the hotel, you are also welcome to contact us at any time. Thank you again for your recognition, and I wish you a happy life and happiness every day~
Leh Hak Kelly
Standard Room (2 Beds)
Stayed in Oct 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Nov 19, 2024
Service is good. 5 min walk to Kuanzhaixiangzhi.
Response from Property: Mercure Hotel serves every guest attentively and strives to create a home-like atmosphere for you. We want to accompany you with the warmest heart and the warmest care. Thank you for your detailed and good review. Mercure feels your sincerity. Thank you again for your support and love. With your trust, Mercure will definitely do better. Looking forward to meeting you next time and wish you a pleasant journey.
Guest User
Superior Double Bed Room (Overlooking Qintai Night View + Mini Fridge)
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 18, 2025
The room was clean and the receptionist were very friendly, there were a lot of amenities available . i have no problems at all and would be back here !
Response from Property: 親愛的客倌，感謝您的用心點評，小美收穫了滿滿的感動與鼓勵,我們一定再接再厲、持之以恆做有温度的服務，奧利給~~
John Smith99
Superior Double Bed Room (Overlooking Qintai Night View + Mini Fridge)
Stayed in Jul 2024
Business travelers
43 review
3.5/5
Posted on Aug 5, 2024
Cheap rate on this hotel through Trip.com but you can’t earn Accor points this was. The room was pretty decent and the location was convenient for me and right next to the metro station. There weren’t many restaurants around so I ended up having to eat lunch in a Pizza Hut which wasn’t great. Didn’t have breakfast as not included in my room rate. Would stay again if I got a similar room rate.
Response from Property: Mercure Hotel serves every guest with heart and strives to create a home-like atmosphere for you. We want to accompany you with the most passionate heart and the warmest care. Thank you for your detailed praise. Mercure feels your intentions and once again thank you for your support and love. With your trust, Mercure will definitely do better. Looking forward to meeting you next time and wish you a pleasant journey.
Littlealien
Superior Room (2 Beds)
Stayed in Jun 2024
Family
5 review
4.5/5
Great
Posted on Aug 14, 2024
The location is great and easy access to lots of places. 2 mins to subway station. Highly recommended.
Response from Property: 非常感謝您選擇小美並留此點評。服務，是一場永不停滯的接力賽。小美為追求卓越而堅守信念，為創造美好而努力奮鬥。您的滿意給予了我們莫大的鼓勵，您的肯定鑄就了我們前進的信心。我們將繼續努力，爭取做得更好。小美願您清心怡靜，快樂常伴！
buttercream
Superior Double Bed Room (Overlooking Qintai Night View + Mini Fridge)
Stayed in Jun 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Aug 6, 2024
Nice hotel and super strategic location. Walking distance to kuanzhai alley. The staff is so kind, they gave me panda headband at check out 😍
Response from Property: Mercure Hotel serves every guest with heart and strives to create a home-like atmosphere for you. We want to accompany you with our warmest hearts and warmest care. Thank you for your detailed praise. Mercure feels your sincerity. Thank you again for your support and love. With your trust, Mercure will definitely do better. We look forward to meeting you next time and wish you a pleasant journey.
hock juun
Honorable Double Bed Room (Overlooking Qintai Night View + Mini Fridge)
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Perfect hotel for tourist
Response from Property: 親愛的客人，您好！字裡行間都是透露着對我們的喜歡，您的認可是美居前進的動力和目標，美居信奉客人為家人，讓您的每一次都像回到家一樣，對家人的關懷，體貼，照顧，温暖，是每位美居人兒送給親最真誠的禮物。請相信不論您是出差還是旅行，小美一定是您的不二之選。下次入住可以試一下我們的早餐哦~小美一定給您一個完美的體驗 隨時歡迎您回家！
Guest User
Superior Double Bed Room (Overlooking Qintai Night View + Mini Fridge)
Stayed in Nov 2024
Couples
10 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The location is excellent, with the subway right in front of the door and the famous tourist attraction Kuanzai Street within walking distance.
Response from Property: 温馨的留言洋溢着幸福的期待，美好的回味是凝聚着不褪的色彩，快樂的心情衹因您的存在，深情的牽掛傳遞着不變的情懷。美居正因為有您這樣的客人才會成長得更好，感謝您的好評，祝願您每天都快樂，有空也記得常回“家”看看噢！
Jasonhan81
Family-friendly Queen Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Location: Excellent. Train station in front of the hotel. Walkable distance to Kuan Zai Alley (5 min). Excellent service.
Response from Property: 温馨的留言洋溢着幸福的期待，美好的回味是凝聚着不褪的色彩，快樂的心情衹因您的存在，深情的牽掛傳遞着不變的情懷。美居正因為有您這樣的客人才會成長得更好，感謝您的好評，祝願您每天都快樂，有空也記得常回“家”看看噢！
Hong Yijun
Honorable Twin Room (180° Panoramic Windows + Mini Fridge)
Stayed in Nov 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 3, 2024
Location is perfect, directly besides tonghuimen mrt exit c, walking distance to KuanZhaiXiangZi and the tourist sightseeing bus terminal. Room is small but clean, very quiet at night.
Response from Property: 温馨的留言洋溢着幸福的期待，美好的回味是凝聚着不褪的色彩，快樂的心情衹因您的存在，深情的牽掛傳遞着不變的情懷。美居正因為有您這樣的客人才會成長得更好，感謝您的好評，祝願您每天都快樂，有空也記得常回“家”看看噢！