Atour Hotel(Changsha Guojin center Atour Hotel) Reviews
Atour Hotel(Changsha Guojin center Atour Hotel)
No.119 Cai'e South Road, Furong District, Changsha, Hunan, 410000, ChinaView Hotel Details
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Atour Hotel(Changsha Guojin center Atour Hotel) Guest Reviews
4.7/5
Outstanding
2888 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(2888)
Positive reviews(2824)
Reviews with photos/video(473)
Delicious breakfast(250)
Friendly front desk staff(242)
Easy to get around(224)
Convenient for shopping(150)
Located downtown(70)
Perfect for business trips(53)
Delicious buffet(11)
Negative reviews(58)
Anonymous User
Superior Double Room
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 14, 2025
Front desk is super helpful. Great location, very near to the happening walking street and IFS. The hotel is also just next to the alley which has a few nice cafes to chill at. Recommended to tourists.
Response from Property: Thank you for your recognition. It is our greatest honor to receive your recognition, and it also gives us great motivation. We will continue to improve and innovate in our future services. We look forward to your visit again, and we will serve you wholeheartedly!
Zhu zhu zhu
Superior Double Room
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Great service and hospitality! Hotel located center of the Changsha very convenient to nearby shop and restaurant.
Response from Property: Dear distinguished guest, every sharing is a touch, every recognition is an encouragement, a simple affirmation and satisfaction give us motivation, our growth is inseparable from your support, we will work harder for everyone VIP provides better services and a more pleasant stay experience. We look forward to seeing you again!
Sebbl
Jimu Double Bed Room
Stayed in Mar 2024
Couples
40 review
3.5/5
Posted on Jun 8, 2024
The service was ok, but quiet hard without speaking Chinese. Location is quite ok. Rooms are quite decent and comfy!
Response from Property: Dear guest , thanks for your comment and encouragement. if you need help during you staying in our hotel or Chang sha , please feel free to contect us , our staff can speak English to communicate with you , and we can use translation APP as well. Have a nice trip !
Guest User
Executive Room (2 Beds)
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Modern and sleek, and equipped with update-to-date technology and accessories. The mattress and pillow are one of the comfiest I've slept in a hotel, that I was actually tempted to buy two pillows to bring back with me. The snacks and drinks in the fridge are also all free of charge. The staff was extremely friendly and helpful. Breakfast was filling, enough to fuel you for the morning. If you would like to eat more, the hotel is conveniently located within walking distance from Huangxing Rd walking street.
Response from Property: Dear Duoyou, thank you for your recognition of us. Dear, Xiaoduo will tell you quietly~ Atour has super five-star service and facilities~ Atour's decoration style is simple and fresh, and the most important thing is that Atour attaches great importance to quality. and details, striving for perfection~ The decoration is mainly made of logs, which is more simple and natural. Cleanliness and tidiness are the first prerequisites to provide guests with good staying conditions. They must be clean and tidy~ We welcome you to come to Atour often. Sit, chat, drink tea, read a book... Be sure to come often~
Guest User
Superior Double Room
Stayed in Jun 2024
Business travelers
23 review
5.0/5
Outstanding
Posted on Jul 11, 2024
Goodgood
Response from Property: Thanks for choosing Atour hotel Chang sha IFS branch . we hope you enjoy your journey here , and see you next time !
Vvvv.k
Elegant Double Room
Stayed in Apr 2022
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 9, 2022
Very good
Response from Property: Thank you for your good comments about us. It seems that the guest likes Duo'er very much. Duo'er is very happy that you are satisfied. Thank you for your sincere praise. Duo'er only hopes to be your second home away from home. Can you Come and visit us often, so Duo'er will be satisfied.
Guest User
Jimu Twin Room
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 21, 2025
The front desk upgraded the room very well. The room facilities are very good, clean, sanitary and smart. The children like it very much. The bedding of Atour is very comfortable, which gave me a good sleep and recharged my physical strength to cope with the next day's trip. We arrived late, so we could order takeout and eat in the restaurant on the second floor. It was delicious with late-night porridge. The breakfast was rich and delicious, and the waiter was very friendly. I will continue to choose Atour for my next family trip.
Original TextTranslated by Google
Response from Property: 尊敬的朵友:感謝您的選擇與支持!我們竭盡所能,衹為給每一位朵友帶來滿意的入住體驗,為您的亞朵之旅提供舒適温暖的服務。我們酒店位於長沙市繁榮的核心商業區,可步行至五一廣場和黃興路步行街,同時與IFS商場,國金街無縫銜接,距離地鐵一號線僅200米哦~可直達賀龍體育館,購物出行都十分的便利。我們期待與您下一次完美的邂逅!
Guest User
Superior Double Room
Stayed in Dec 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jan 15, 2025
The hotel stay experience is very satisfactory~
The layout of the guest room is modern and warm, the bedding is clean and tidy, and every facility is well maintained. The room is quiet and comfortable, with good sound insulation.
In addition, the hotel's location is very advantageous, very close to the pedestrian street.
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your choice and support! We will do our best to bring a satisfactory stay experience to every friend of Atour and provide comfortable and warm service for your Atour journey. Our hotel is located in the prosperous core business district of Changsha, within walking distance of Wuyi Square and Huangxing Road Pedestrian Street, and seamlessly connected with IFS Mall and Guojin Street. It is only 200 meters away from Metro Line 1, and can directly reach Helong Gymnasium, making shopping and travel very convenient. We look forward to your next perfect encounter!
Anonymous User
Family Room (2 Beds)
Stayed in Dec 2024
Family
21 review
0.5/5
Posted on Jan 9, 2025
1. I booked a family room at first, but when I got there, I was told that one bed was 1.5 and the other was 1.3. The bed was too small and could not accommodate three people.
2. Then the front desk told me to upgrade to a suite for an additional 88 yuan. In this way, the 1.5 bed could be turned into a 1.8 bed, so I chose to upgrade.
3. After checking in, I found that the room was actually a king-size bed room, and a folding bed with wheels was added. The hotel staff did not inform me in advance that this bed was a folding bed with wheels that was added later! I came out to have fun, and because it was too late, I did not look for the front desk for this matter.
4. When I slept at night, the bed collapsed twice, that is, the folding bed with wheels! ! But because I was sleeping at night, I did not complain, and the child chose to continue to live in the collapsed bed (if it was a child or an elderly person, the consequences would be serious if they fell to the ground!)
5. When I went to the restaurant to have breakfast in the morning, the staff told me that breakfast was not included and I could not have breakfast. But I clearly booked a double breakfast! I can't stand it anymore!
6. This Atour Hotel is the worst Atour Hotel I have stayed in in recent years. My family went on a trip to Changsha, and the hotel ruined our good mood on the first night!
The above problems really made me unbearable, and the quality of this bed has great safety hazards.
(The worst experience in many years of staying in hotels)
Original TextTranslated by Google
Response from Property: 尊敬的朵友。很抱歉給您帶來不好的入住體驗。針對您反饋的問題,酒店需做如下説明:1、幾木家庭房的床型大小攜程網頁有標明訊息,預訂時可查看判斷是否符合您出行需要,並非是“您到了前台才告知”,這是預訂酒店的基本常識。2、關於升級套房,您在下午4點左右在前台辦理入住,升級問題及房間情況,前台在前台有説明(酒店監控有錄音可核實),如您對房間不滿意,可以隨時反饋前台換房。但從您入住至第二天,前台未收到任何反饋。3、關於您反饋的床塌了的問題。客房售出後,客人在房間內的行為,酒店無從判斷得知,但您所入住房間,最近一次出售為7日入住8日離店,上一位客人未反饋相關問題,酒店回訪記錄可證實,8日退房後、服務員做房、領班查房未發現床有問題,酒店有監控為證。8日您入住後,無其他人進入該房間,酒店加床為鐵架床,非特殊因素不會塌陷,床架破損處非常規自然破損,酒店有圖片為證,對於床架塌陷原因,酒店表示質疑。4、關於早餐問題,餐廳服務員正常詢問含早情況,並且向您同住人説明可以先用餐,再與前台核對即可,但客人直接沖出餐廳,前台、店助多人致歉都無法解決問題,酒店有監控記錄為證。基於您的實際情況,酒店考慮用户體驗,願意適當補償,但是您要求的“退一賠三”,無法説出準確依據,不符合法理、事理、情理,恕酒店無法達成。酒店尊重您點評的權利,但也會講事實再次向您及所有用户説明。如您的訴求合理,攜程平台也會出門支持,強制酒店執行,攜程目前並未如此處理。再次向您致歉,無法達成您的要求,也期待您的再次入住,祝您生活愉快。
ZYziyun
Superior Room (2 beds)
Stayed in Dec 2024
Travel with friends
49 review
5.0/5
Outstanding
Posted on Jan 7, 2025
The hotel is located behind a busy commercial street, which is very convenient for traveling. The rooms are clean and tidy, the service staff is warm and welcoming, the breakfast is rich, and there is also porridge for supper at 9 o'clock in the evening.
Original TextTranslated by Google
Response from Property: Dear friends of Atour, thank you for your choice and support! We will do our best to bring a satisfactory stay experience to every friend of Atour and provide comfortable and warm service for your Atour journey. Our hotel is located in the prosperous core business district of Changsha, within walking distance of Wuyi Square and Huangxing Road Pedestrian Street, and seamlessly connected with IFS Mall and Guojin Street. It is only 200 meters away from Metro Line 1, and can directly reach Helong Gymnasium, making shopping and travel very convenient. We look forward to your next perfect encounter!
Anonymous User
Jimu Twin Room
Stayed in Nov 2024
Other
17 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Minibar drinks: There are drinks and water
Service: They called me before the arrival time and helped me upgrade the room type. The service was very good
Environment: The room is quite large and close to ifS, May Day Square and Huangxing Pedestrian Street
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to hear that you are very satisfied with our location and service. We have been committed to providing guests with quality services and a comfortable accommodation experience. Your affirmation is our greatest encouragement, and we will continue to work hard to provide better services to every guest. Looking forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Family
28 review
4.0/5
Very Good
Posted on Dec 29, 2024
The room was quite good, but the soundproofing was not very good. The room on the road side was a bit noisy at night. The location was very good. Fengyingxili downstairs was very nice to visit. I went there for two consecutive days. It was also within walking distance to Guojin and Pedestrian Street.
Original TextTranslated by Google
Response from Property: 您對朵兒的喜愛,千言萬語匯成一句話,謝謝您在茫茫酒店中選擇了朵兒,謝謝您的用心發現,我們會繼續努力改進,朵兒會在國金中心一直等您哦!亞朵,總有不期而遇的温暖。
Guest User
Superior Room (2 beds)
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 9, 2024
The hotel is in a great location👍Many check-in spots are within walking distance, but downstairs is not too crowded or noisy, just right. The service attitude of the hotel's brothers and sisters is super good. We asked for slippers and quilts, and they were delivered to the room immediately.
Changsha is delicious, fun and beautiful, I will come again next time!
Original TextTranslated by Google
6/11
Response from Property: Duoduo thanks you for staying with us. Atour serves every guest attentively. We want to bring the best experience to our guests, which is the consideration and care from friends, so that you will not feel lonely even in a strange city. I hope you can give Duoer a five-star praise next time. I wish you a happy life! Let's have another beautiful encounter, and we will see you there~
Guest User
Family Room (2 Beds)
Stayed in Nov 2024
Travel with friends
1 review
4.5/5
Great
Posted on Dec 8, 2024
The room was clean and pleasant, and the location was excellent, making it easy to travel. In addition, the breakfast provided was also very satisfactory. The room was cleaned in a timely manner, and any requests were met in a timely manner.
Original TextTranslated by Google
Response from Property: 感謝您的認可,得到您的認可是我們最大的榮幸,同時也給我們巨大的動力,我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務!
Guest User
Superior Double Room
Stayed in Oct 2024
Business travelers
1 review
2.1/5
Posted on Nov 26, 2024
I rarely commented before, but I won't be the silent majority this time. Business travelers should not book this hotel.
It's under renovation all day. The most incomprehensible thing is that at 12 o'clock in the middle of the night, the guests were making a lot of noise in the corridor, as if they were dissatisfied with the room. The hotel staff were also talking loudly, something like: You stay first, we will solve it tomorrow morning. Can the service staff respect other guests? I was woken up alive. It's impossible to ask low-quality guests to speak quietly, at least you can speak quietly. Earplugs were given on the bedside table, and the slogan was "Lao Wang next door is noisy, please wear earplugs", which was speechless. What's even more unbearable is the hair dryer, which feels like a product from 10 years ago. It's broken, and it only heats up but doesn't blow. It's scary. The front desk said to change a good one, but half an hour later, it didn't send it. I went to borrow the one from the cleaning lady next door to blow it, but it couldn't blow in less than 2 minutes. It was overheated and stopped automatically! It stopped! What era is it? Such a rubbish hair dryer is really unheard of. After I had breakfast, I was able to blow dry my hair for 2 minutes. It was really funny. The hotel didn't send a working hair dryer until I checked out, which was 2 hours later. I won't suffer this again.
Original TextTranslated by Google
Response from Property: 親愛的朵友,非常抱歉給您帶來不好的入住體驗,針對您反饋的問題酒店已作出整改,期待您的再次入住。祝您生活愉快~