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Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(386)
Positive reviews(343)
Reviews with photos/video(63)
Large rooms(23)
Average sound insulation(15)
Easy to get around(13)
Perfect for business trips(9)
Convenient parking(9)
Friendly front desk staff(8)
Convenient for shopping(8)
Close to metro(4)
Negative reviews(43)
S-Chan
Standard Queen Room (No Window)
Stayed in Oct 2024
Travel with friends
3 review
3.5/5
Posted on Dec 6, 2024
Room was relatively small and old. The hotel provides central air-conditioning, but at 27 deg celcius at night, it was too warm for my liking. Daytime was set at 21 deg celcius which was too cold.
Response from Property: Dear guest, hello! Thank you for choosing Hotel LANCO. We are very sorry that we could not give you a satisfactory stay experience. The hotel has 18-50 square meters of different room types, each room type is complete, different space size, for you to choose. The panel room temperature of the air conditioner is not accurate. Now we have changed the new air conditioner. Floor, furniture, linen all new this year. We hope that every guest will have a pleasant night here and a place to stay on your journey. If you have any questions during your stay, you can call the front desk, we are happy to serve you, thank you for your support. Your satisfaction is our aim, we will continue to provide you with quality service, looking forward to your next visit! Wish you a happy life!
psyche16
Deluxe Double Bed Room With Bustling City View
Stayed in Feb 2024
Business travelers
34 review
1.7/5
Posted on Mar 14, 2024
Location is not far from metro station. Hotel and rooms are bit old, rooms are smelly, toilets are not clean as i expected
Response from Property: To our guests, hello! Thank you for choosing Hotel LANCO. We are very sorry for not giving you a satisfactory stay experience. If you have any questions during your stay, please call the front desk. We are happy to serve you. Your satisfaction is our aim, we will continue to provide you with quality service, looking forward to your next visit! Wish you a happy life!
JenniferLily
Standard Queen Room (No Window)
Stayed in Oct 2024
Business travelers
3 review
1.7/5
Posted on Nov 13, 2024
Old, sloppy, bad attitude.
Response from Property: 敬的賓客,您好!感謝您選擇LANCO藍蔻酒店。酒店24小時有工作人員,希望您在入住期間如有什麼問題可以致電前台,我們竭誠為您處理。我們希望每位住客都能在這裏度過一個愉快的夜晚,希望是您旅途上一個棲息地。如您住店期間有什麼問題都可以致電前台,我們竭誠為您服務,感謝您一直以來的支持。您的滿意是我們的宗旨,我們將一如既往為您提供優質的服務,期待您的下次光臨!祝您生活愉快!
Guest User
Deluxe Double Bed Room With Bustling City View
Stayed in Apr 2023
Solo travelers
2 review
3.0/5
Posted on May 29, 2023
The stay is not pleasant which I seldom came across in these ten years. Firstly, it’s bcos I a careful in selecting hotel. Secondly, I trust the rating in booking site. Thirdly, hotels are more careful in handling client, amenities/ facilities to ensure it’s functioning well. However, I encountered problems with shower, heater, TV, no soap (hand washing) refilling in the toilet & not cleaning the glasses after drinking but replacing other items.
Response from Property: Dear guests, how do you do? Thank you for choosing Hotel LANCO. I am very sorry for not giving you a satisfactory check-in experience. If the guest's cups are not cleaned, they are cleaned before. For several times, the guest complained that the tea was poured out, so the cups with tea water are not allowed to be washed. We will discuss this problem again and see how to define it. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and look forward to your next visit! Wish you a happy life!
Manish
Standard Queen Room (No Window)
Stayed in Mar 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Apr 16, 2023
The hotel was good and clean. Thanks trip. Appreciated
Good it was
Really impressed. Hahahahahahahahahshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshshsh
Response from Property: Dear guests, how do you do? Thank you for choosing LANCO Hotel. I am very happy to receive your satisfactory review. Hotel selected bedding are strictly exquisite, comfortable and good sleep. We hope that every guest will have a pleasant evening here and a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly. Thank you for your support and look forward to your next visit! Wish you a happy life!
Guest User
Premium Double Bed Room With Tub SPA And Dazzling City View
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 4, 2024
Very close to Mixc, lots of food, drinks and entertainment, the room is large, there is a bathtub for bathing, the corridor is also large, and it is quite quiet
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing LANCO Hotel. We are very happy to receive your satisfactory comments. The hotel is located next to Phuket China Resources MixC and close to Baigelong subway station. It has convenient transportation and shopping, and is a good choice for your business trip. The bedding selected by the hotel has been strictly selected and is comfortable and good to sleep. We hope that every guest can spend a pleasant night here, and hope it will be a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and thank you for your continued support. Your satisfaction is our purpose. We will continue to provide you with quality services and look forward to your next visit! I wish you a happy life!
Guest User
Premium Double Bed Room With Tub SPA And Dazzling City View
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 4, 2024
I booked a room to entertain clients, so I went to see the room in advance. The front desk told me there was a bigger room type. This room is perfect for entertaining clients and negotiating. The price difference is only 30 yuan, but it is really much bigger. There is a sofa and coffee table, and tea sets can be sent to the room for drinking tea. It is perfect!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing LANCO Hotel. We are very happy to receive your satisfactory comments. The hotel is located next to Phuket China Resources MixC and close to Baigelong subway station. It has convenient transportation and shopping, and is a good choice for your business trip. The bedding selected by the hotel has been strictly selected and is comfortable and good to sleep. We hope that every guest can spend a pleasant night here, and hope it will be a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and thank you for your continued support. Your satisfaction is our purpose. We will continue to provide you with quality services and look forward to your next visit! I wish you a happy life!
Guest User
Premium Double Bed Room With Tub SPA And Dazzling City View
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on May 2, 2024
It's a good hotel for traveling. The hotel staff is very helpful. The room is clean and hygienic. There is a lot of space and a big bathroom. You can take a bath. The subway entrance is on the underground first floor of the mall, very close. There are many good food and fun things. I hope you will continue to work hard and come again next time [applause]
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing LANCO Hotel. We are very happy to receive your satisfactory comments. When placing an order on the platform, remember to click all the discount red envelopes before placing an order, which is more cost-effective. The hotel is located next to Phuket China Resources MixC, close to Baigelong subway station, with convenient transportation and shopping. It is a good choice for your business travel. The bedding selected by the hotel has been strictly selected and is comfortable and sleepy. We hope that every guest can spend a pleasant night here, and hope it will be a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and thank you for your continued support. Your satisfaction is our purpose. We will continue to provide you with quality services and look forward to your next visit! I wish you a happy life!
Guest User
Deluxe Double Bed Room With Bustling City View
Stayed in Mar 2024
Business travelers
2 review
2.2/5
Posted on Apr 21, 2024
I stayed here once before and it was OK. I don't know if it was bad luck or the hotel management that made me very dissatisfied this time.
I booked a deluxe king-size bed room. The shower water was lukewarm. I was soaked and called the front desk. They told me that there might not be enough hot water and I had to boil it again. I was so cold that I didn't want to wait, so I took a 10-degree hot shower. I don't know if it's a cold shower or a hot shower.
I found out that the sound insulation was too poor when I went to bed. I could hear the sound of people drinking and chatting in the food stalls downstairs clearly. I didn't go to bed until 4 a.m.
The next morning, I asked to change to the room opposite, but they said that the rooms opposite were all super king-size beds and I had to pay extra. I paid 20 yuan to change there.
Because of the noise last night, I only slept for less than 4 hours. I came back from work at 9 o'clock in the evening and just wanted to rest early. As a result, it was still very hot after the air conditioner was turned on for half an hour. I called the front desk and asked them to ask someone to come and have a look. After coming, they said that there was air conditioning. The solution was to bring me a fan and then asked me to wait for another half an hour. If there was still a problem, they could arrange to change rooms. I was almost dying of sleep and I had to wait. In the meantime, they told me that there must be a problem. The indoor temperature showed 25 degrees before, and now it shows 26. Finally, other people reported that the air conditioner was not cooling. The hotel found that there was a problem with the air conditioner circuit and asked someone to repair it. Then they called me and said that it had been repaired and asked me to wait a little longer. They said they would open the next room at the same time. Which one cools down faster? This can actually be solved. After more than 20 minutes, the room was slightly cooler, but the indoor temperature still showed 25 degrees. I called the front desk and said that there was still a problem with my room and the indoor temperature was still 25 degrees. The front desk lied and said that the indoor temperature would not change and it kept showing 25 degrees. The indoor temperature of my room yesterday was 20 degrees, and it just changed to 26. They really never thought that there was anything wrong with their room and could say any nonsense. Finally, they arranged for someone to come and ask me to go to the next room to experience whether it was cooler. In the end, I was moved to the next room. In the end, I didn’t go to bed until 11 o’clock in the evening. The whole experience was terrible!!!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing LANCO Hotel. I'm sorry that the hotel did not handle the whole process properly. We also handled the problem you reported urgently. We are deeply sorry that we could not let you rest well. The problem with the air conditioner is that one central air conditioner is broken and only one is running, so the cooling effect is not good. This has been repaired now. The front desk did not lie. They were not meticulous in their business, which led to unfamiliarity with the guest room facilities. Some of the room air conditioner panels showed inaccurate room temperature. This air conditioner will stop automatically when it reaches the room temperature, and the inaccurate room temperature leads to inaccurate stop temperature, which leads to either very cold or very hot. This was also consulted with the air conditioner maintenance project and said that it can be replaced and is being processed step by step. The hot water is that our project was slack and did not run in time, which has been punished. We have negotiated the business hours of the shops downstairs with the property. The street-facing rooms should close the windows at night to be quieter. The windows have sound insulation effects. You contacted us as soon as you had a problem, but because of improper handling, your sleep time was eventually delayed. The hotel is deeply sorry for this. If you come next time, you can give us a chance to make up for it. Looking forward to your next visit! I wish you a happy life!
魚仔餅
Deluxe Room (2 Beds)
Stayed in Feb 2024
Family
13 review
3.5/5
Posted on Apr 3, 2024
It only takes 15 minutes to walk to Baigelong Station! There are large shopping malls and supermarkets nearby, and you can eat downstairs in the hotel no matter day or late at night! The surrounding facilities nearby are very good!
But the hotel is so so! There is a school across the street, and the highest floor of the hotel is only the 5th floor! It’s okay if you leave early or stay on Saturdays and Sundays, but if you get up after 07:30 in the morning from Monday to Friday, it’s not recommended! It’s very noisy because the hotel windows are not soundproof! The air conditioner in the room is colder than the refrigerator, but the cleaning is OK!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing LANCO Hotel. We are very happy to receive your satisfactory comments. The hotel is located next to Phuket China Resources MixC and close to Baigelong subway station. It has convenient transportation and shopping, and is a good choice for your business trip. The bedding selected by the hotel has been strictly selected and is comfortable and good to sleep. We hope that every guest can spend a pleasant night here, and hope it will be a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and thank you for your continued support. Your satisfaction is our purpose. We will continue to provide you with quality services and look forward to your next visit! I wish you a happy life!
Guest User
Premium Double Bed Room With Tub SPA And Dazzling City View
Stayed in Jan 2024
Couples
15 review
4.0/5
Very Good
Posted on Feb 16, 2024
The room was large, with a bathtub and bath powder, but the water was not hot enough. It was 25 degrees outside that day, and I felt cold even when I took a shower.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing LANCO Hotel. We are very happy to receive your satisfactory comments. The hotel is located next to Phuket China Resources MixC and close to Baigelong subway station. It has convenient transportation and shopping, and is a good choice for your business trip. The bedding selected by the hotel has been strictly selected and is comfortable and good to sleep. We hope that every guest can spend a pleasant night here, and hope it will be a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and thank you for your continued support. Your satisfaction is our purpose. We will continue to provide you with quality services and look forward to your next visit! I wish you a happy life!
Bayinnalati
Deluxe Double Bed Room With Bustling City View
Stayed in Jan 2024
Travel with friends
61 review
3.5/5
Posted on Feb 12, 2024
Old-fashioned decoration, dim lighting, advantage is that it is close to MixC
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing LANCO Hotel. We are very happy to receive your satisfactory comments. The hotel is located next to Phuket China Resources MixC and close to Baigelong subway station. It has convenient transportation and shopping, and is a good choice for your business trip. The bedding selected by the hotel has been strictly selected and is comfortable and good to sleep. We hope that every guest can spend a pleasant night here, and hope it will be a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and thank you for your continued support. Your satisfaction is our purpose. We will continue to provide you with quality services and look forward to your next visit! I wish you a happy life!
Guest User
Executive 2-bed Room
Stayed in Apr 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 14, 2024
Clean, quiet and ok.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing LANCO Hotel. We are very happy to receive your satisfactory comments. The hotel is located next to Phuket China Resources MixC and close to Baigelong subway station. It has convenient transportation and shopping, and is a good choice for your business trip. The bedding selected by the hotel has been strictly selected and is comfortable and good to sleep. We hope that every guest can spend a pleasant night here, and hope it will be a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and thank you for your continued support. Your satisfaction is our purpose. We will continue to provide you with quality services and look forward to your next visit! I wish you a happy life!
yeeyeeyee
Executive 2-bed Room
Stayed in Nov 2023
Family
10 review
4.2/5
Very Good
Posted on Dec 10, 2023
The location is convenient. There are many restaurants nearby. The room is large and has enough light. You can also take a bath. Adults and children like it. There are different restaurants as soon as you leave the hotel and there are many choices.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing LANCO Hotel. We are very happy to receive your satisfactory comments. The hotel is located next to Phuket China Resources MixC and close to Baigelong subway station. It has convenient transportation and shopping, and is a good choice for your business trip. The bedding selected by the hotel has been strictly selected and is comfortable and good to sleep. We hope that every guest can spend a pleasant night here, and hope it will be a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and thank you for your continued support. Your satisfaction is our purpose. We will continue to provide you with quality services and look forward to your next visit! I wish you a happy life!
Sapodagunduichang
Deluxe Room (2 Beds)
Stayed in Sep 2023
Business travelers
17 review
5.0/5
Outstanding
Posted on Nov 16, 2023
The room is large, full of elegant and noble decoration style. The front desk is very strict. Non-tenants are not allowed to go upstairs to avoid being disturbed by outsiders. Parking is convenient. It is the first choice for business trips and travel.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing LANCO Hotel. We are very happy to receive your satisfactory comments. The hotel is located next to Phuket China Resources MixC and close to Baigelong subway station. It has convenient transportation and shopping, and is a good choice for your business trip. The bedding selected by the hotel has been strictly selected and is comfortable and good to sleep. We hope that every guest can spend a pleasant night here, and hope it will be a habitat for you on your journey. If you have any questions during your stay, you can call the front desk. We will serve you wholeheartedly and thank you for your continued support. Your satisfaction is our purpose. We will continue to provide you with quality services and look forward to your next visit! I wish you a happy life!