Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities9.2
Service9.2
Cleanliness9.2
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All reviews(872)
Positive reviews(833)
Reviews with photos/video(131)
Classy environment(104)
Easy to get around(66)
Friendly front desk staff(64)
Many amenities(32)
Well decorated(24)
Perfect for business trips(19)
Close to train station(17)
Average sound insulation(16)
Negative reviews(39)
Irene
Light Enjoyment Double Bed Room
Stayed in Jul 2023
Couples
4 review
8.0/10
Very Good
Posted on Aug 2, 2023
Close to the trains stations. Easy to get there. Just that on the walls of hotel is not appearing Caliad, but KYRIAD.
Response from Property: Thank you for your stay experience. We will contact the Brand Standards Department to resolve any issues you have raised. Thank you again for your stay! Welcome to visit again!
ARTEM888
Light Enjoyment Double Bed Room
Stayed in Jun 2023
Solo travelers
106 review
9.5/10
Amazing
Posted on Jul 24, 2023
The hotel is nice and the decoration was quite new, the window was a fake one, facing some other building, so it was dark in the room without lights but it is perfect if you want to have a good rest.
Response from Property: Your recognition is the driving force behind Xiaokai's progress. Sometimes unforgettable at a glance is not necessarily luxurious and cumbersome, but also a warmth that is close to the heart. Making ordinary details exquisite and serious will form great strength. We are willing to be the warm and simple guardians of modern hurried life. You will come, and we will always be there!
Maurice_Linus
Light Enjoyment Double Bed Room
Stayed in Jan 2023
Business travelers
19 review
10.0/10
Outstanding
Posted on Feb 22, 2023
Very affordable, clean and very helpful front office services. Conveniently located with big malls nearby. Excellent services
Response from Property: Dear guests: Hello! Thank you for your comments. Your support and encouragement are our biggest driving force. Kailiade Hotel strives to create a warm and comfortable living environment for its guests and meet the requirements of different guests with the highest cost performance. Kyriad looks forward to your coming again!
Raquel Monreal
Light Enjoyment Twin Room
Stayed in Jun 2022
Couples
41 review
10.0/10
Outstanding
Posted on Jul 29, 2022
Really nice hotel in a very convenient location. It is located close to Changsha South Railway station, relatively 5 minutes away.
The hotel is completely new and the environment is quite comfortable. Furthermore, the staff is great and the breakfast is delicious. Absolutely recommended it!
Response from Property: Dear guests: Hello! Thank you for your comments. Your support and encouragement are the biggest driving force for our progress. Kairiade Hotel strives to constantly create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Kairiade looks forward to your coming again
Anonymous User
Light Enjoyment Double Bed Room
Stayed in Oct 2022
Business travelers
23 review
7.0/10
Posted on Nov 22, 2022
guests from other rooms are noisy and sometimes they kept the room doors open. made me uncomfortable. hope hotel can remind those guests.
Response from Property: Dear guests! Thank you very much for your stay and detailed comments. It is the constant care and supervision of guests like you that enable us to constantly find problems in our work and make corrections and continuous progress. From your comments, we regret to see that this stay did not meet your expectations, and we apologize for the inconvenience. The management of the hotel attaches great importance to it and has begun to make serious investigation and timely rectification. We are sorry for the inconvenience caused to you. Your tolerance and understanding are encouragement and support for our work!
Ai-linmumu.
Light Enjoyment Double Bed Room
Stayed in Sep 2022
Other
13 review
2.0/10
Posted on Oct 5, 2022
I personally do not recommend staying here. The experience is terrible:
1. I am not familiar with the front desk business. I waited a long time to check in. I was checked in but could not get in the door of the room. Then I ran to the front desk and told me that the wrong card was made. Then I had to make another one! I asked again, so I didn't have to run again! The front desk replied to me yes! As a result, I ran to the elevator door and stopped me and said that the wrong card was made again... I went back to make it. There was no window in the room, but the room smelled musty. How could I live there? After that, I called the front desk and asked me to go downstairs to change the room. They said that there was no one at the front desk and there was no way to change it for me. Was it my fault? After the change, they changed me to the last room on another floor. There were thumbtacks in the room for no reason. Fortunately, I didn't walk over barefoot. It was just a little bit short. The room is not soundproof and the air conditioning panel is not easy to adjust. A lot of smell...
2. Changsha has a high temperature of 40 degrees ~ the elevator has air conditioning, but such a large lobby doesn't have air conditioning. Can you imagine it! ? I really don't know that the hotel is so cost-saving
3. The staff is a bit messy and has no discipline at all. Some chatted at work, some brushed their teeth while sitting in the corridor. They ran up and down the floors! They shouted at the ID card, and couldn't tell the difference between men and women. They called the wrong gender of a living person... It's really impeccable
4. I called for a bottle of water at night, but no one answered after 1 minute~ Is it very busy during the National Day? It seems that there are not many guests at the front desk! According to the hotel rules, the phone must be answered within 3 seconds...
What a four-star Kyriad, no soundproofing, no air conditioning, and the staff messed around... Chain stores are like this... I don't want to give it a single star
Original TextTranslated by Google
Response from Property: Thank you for staying at Kyriad Hotel and giving us your feedback about your stay. We are very sorry that your stay did not meet your expectations. We sincerely hope to get in touch with you for more details so that we can make corresponding improvements. You can call the hotel switchboard and give us your valuable suggestions. We hope that our improvement can welcome you to come again!
Guest User
Light Enjoyment Double Bed Room
Stayed in Apr 2025
Travel with friends
8 review
10.0/10
Outstanding
Posted on May 25, 2025
188 服務很好 環境不錯
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Response from Property: 小凱每天最開心的事莫過於看到親們的好評了,人生最美麗的時刻,就是遇見您,感謝客官的肯定,奴家甚是欣喜,住小凱,享自在一句好評勝似千言萬語,您住的安心,暖心,對我們工作就是最大的肯定啦,希望您能一如既往喜歡小凱選擇小凱!與您相遇好幸運!期待與您的再次相遇,等您!
Anonymous User
Boutique Queen Room
Stayed in Apr 2025
Business travelers
6 review
10.0/10
Outstanding
Posted on May 26, 2025
衞生好服務:好183
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Response from Property: 小凱每天最開心的事莫過於看到親們的好評了,人生最美麗的時刻,就是遇見您,感謝客官的肯定,奴家甚是欣喜,住小凱,享自在一句好評勝似千言萬語,您住的安心,暖心,對我們工作就是最大的肯定啦,希望您能一如既往喜歡小凱選擇小凱!與您相遇好幸運!期待與您的再次相遇,等您!
Guest User
Light Enjoyment Twin Room
Stayed in Apr 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 3, 2025
位置不錯離南站近,服務可以182
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Response from Property: 小凱每天最開心的事莫過於看到親們的好評了,人生最美麗的時刻,就是遇見您,感謝客官的肯定,奴家甚是欣喜,住小凱,享自在一句好評勝似千言萬語,您住的安心,暖心,對我們工作就是最大的肯定啦,希望您能一如既往喜歡小凱選擇小凱!與您相遇好幸運!期待與您的再次相遇,等您!
Weilaikeqidehuohuo
Boutique Queen Room
Stayed in Apr 2025
Couples
11 review
10.0/10
Outstanding
Posted on May 5, 2025
188服務不錯 環境好設施齊全
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Response from Property: 小凱每天最開心的事莫過於看到親們的好評了,人生最美麗的時刻,就是遇見您,感謝客官的肯定,奴家甚是欣喜,住小凱,享自在一句好評勝似千言萬語,您住的安心,暖心,對我們工作就是最大的肯定啦,希望您能一如既往喜歡小凱選擇小凱!與您相遇好幸運!期待與您的再次相遇,等您!
Response from Property: 小凱每天最開心的事莫過於看到親們的好評了,人生最美麗的時刻,就是遇見您,感謝客官的肯定,奴家甚是欣喜,住小凱,享自在一句好評勝似千言萬語,您住的安心,暖心,對我們工作就是最大的肯定啦,希望您能一如既往喜歡小凱選擇小凱!與您相遇好幸運!期待與您的再次相遇,等您!
Guest User
Light Enjoyment Twin Room
Stayed in Mar 2025
Business travelers
5 review
10.0/10
Outstanding
Posted on Apr 29, 2025
房間比較乾淨主要是周邊便利 44
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Response from Property: 感謝您對小凱家的熱情好評與支持!看到您用心的點評,我們感到非常欣慰。您的肯定是我們不懈努力的最大動力,也讓我們的堅持更顯有意義。我們將不斷提升服務品質,期待能再次迎接您的光臨,與每一位遠道而來的您相聚!
Guest User
Light Enjoyment Double Bed Room
Stayed in Feb 2025
Business travelers
1 review
10.0/10
Outstanding
Posted on Mar 22, 2025
房間乾淨44
衞生:乾淨
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Response from Property: 尊敬的賓客,您好!非常感謝您百忙之中分享您的入住體驗。我們非常開心您能享受到滿意的住店之旅,也為我們的努力得到回報感到欣喜。我們一直在努力為親們營造最舒適貼心的住宿環境和服務,您能感到滿意就是對我們最大的肯定,希望能有更多機會為您服務,恭候您再次光臨哦~