Novotel Changsha International Exhibition Center Guest Reviews
4.7/5
Outstanding
744 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(744)
Positive reviews(729)
Reviews with photos/video(178)
Convenient location(142)
Easy to get around(128)
Friendly front desk staff(98)
Close to metro(72)
Delicious breakfast(67)
Quiet & comfortable(58)
Perfect for business trips(56)
Great swimming pool(25)
Negative reviews(15)
Haky
Standard 2-bed Room
Stayed in Jan 2024
Travel with friends
59 review
5.0/5
Outstanding
Posted on Feb 18, 2024
Very nice clean highly recommended fully equipped with professional and very warm welcoming front desk staff
Response from Property: Thank you for your review. We greatly appreciate your positive feedback about our staff.
Hand Road
Standard Queen Room
Stayed in Jan 2024
Couples
13 review
4.7/5
Amazing
Posted on Feb 20, 2024
Excellent hotel. Super clean and comfortable. All the staff are very polite and friendly. Nice gym and pool. The breakfast is amazing and delicious. We totally recommend. We will come back for sure
Response from Property: Thank you for your review. We are glad that you enjoyed your stay as well the facility and service.
Guest User
Superior Queen Room
Stayed in May 2023
Business travelers
11 review
1.5/5
Posted on Jul 3, 2023
Terrible breakfast, swimming pool working hours totally unconvenient, check in at night terrible service, dirty, old, smelly huge carpets on the halls make impossible to pull heavy luggage that no kne helps you to carry.
Response from Property: Dear guest~ Thank you very much for sharing your stay experience with us and providing valuable feedback and suggestions for our work! We have made timely improvements and have not left you with a perfect memory this time. We are working hard and look forward to seeing you stay at the Novotel Changsha International Exhibition Center Hotel again to give us a chance to make up for it~
Guest User
Standard 2-bed Room
Stayed in Mar 2024
Business travelers
22 review
3.7/5
Posted on Apr 29, 2024
Service is not very good
Response from Property: 親愛的客户,非常感謝您抽出寶貴的時間對我們酒店進行評論。您的反饋對我們來説非常重要,我們十分重視您的意見,並希望在未來能有機會改正這些問題,提供更好的服務。
Guest User
Standard Queen Room
Stayed in Jan 2024
Solo travelers
25 review
1.0/5
Posted on May 3, 2024
Very far and inconvenient
Response from Property: 您的反饋我們已經收到,也知道您對我們的酒店評價一般。我們深感遺憾,如果您有任何建議或意見,歡迎隨時告訴我們,我們將竭盡所能改進。
Guest User
Standard 2-bed Room
Stayed in Feb 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 8, 2025
The room is very clean, the environment is good, and the privacy is also very good. I came to Changsha temporarily, and it is much more cost-effective to book on the platform than offline. Thank you to the front desk sister Lisa, she is very beautiful and gentle. I like it! I will stay here again next time I come to Changsha~ The room is quite large, the photos did not take full view, and the view is wide. I called a video with my friends and they all said they were recommended.
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Response from Property: 尊敬的賓客:感謝您給予我們肯定,您的滿意是我們不懈努力的追求。酒店附近有高鐵吾悦廣場,保利mall等大型商場。酒店步行3分鐘即可到達2&4號雙地鐵口,期待您的再次光臨,祝您和您的家人身體健康,天天開心!
Guest User
Standard Queen Room
Stayed in Feb 2025
Business travelers
39 review
5.0/5
Outstanding
Posted on Mar 7, 2025
The room is very soundproofed, and even during the busy exhibition period, it can ensure a quiet rest environment without being disturbed by external noise. The front desk service is also warm, especially Qianqian and Jiahui are very good [strong]
Original TextTranslated by Google
Response from Property: 尊敬的賓客:很高興您的五分點評,這是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨!
Anonymous User
Standard Queen Room
Stayed in Feb 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 7, 2025
The stay experience at Novotel Changsha Exhibition Center is great! The rooms are spacious and bright, the bedding is comfortable, and the soundproofing is first-class; the buffet breakfast has a rich variety, and the Hunan stir-fried dishes and Western pastries are exquisite and delicious; it takes only 5 minutes to walk to the subway entrance, and it is very convenient to go to Wuyi Square and Orange Island; the hotel lobby is modern in design, and the green plants make people feel relaxed; it is close to the International Convention and Exhibition Center, and it is very worry-free for business trips or travel. The service team is enthusiastic and professional, and it is highly recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您給予我們肯定,您的滿意是我們不懈努力的追求。酒店附近有高鐵吾悦廣場,吉聯mall等大型商場。酒店步行3分鐘即可到達2&4號雙地鐵口,期待您的再次光臨,祝您和您的家人身體健康,天天開心!
Guest User
Standard Queen Room
Stayed in Feb 2025
Business travelers
17 review
5.0/5
Outstanding
Posted on Mar 7, 2025
The hotel is equipped with gymnasium, swimming pool and other facilities, which are advanced and well-maintained, providing guests with a good place for leisure and exercise. The front desk Qianqian and Davina also provided good service. Thumbs up for them
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您給予我們肯定,您的滿意是我們不懈努力的追求。酒店附近有高鐵吾悦廣場,吉聯mall等大型商場。酒店步行3分鐘即可到達2&4號雙地鐵口,期待您的再次光臨,祝您和您的家人身體健康,天天開心!
Guest User
Standard Queen Room
Stayed in Jan 2025
Travel with friends
6 review
5.0/5
Outstanding
Posted on Feb 27, 2025
The hotel facilities are quite good. There are irons and umbrellas in the room. It has been raining in Changsha recently, which is quite considerate for travel. There is a place in the lobby suitable for checking in. There are many Changsha specialty products that can be mailed directly to your home, which is quite good. The overall service is also in place, very good
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your affirmation. Your satisfaction is our unremitting pursuit. There are large shopping malls such as Wuyue Plaza and Jilian Mall near the hotel. The hotel is a 3-minute walk to Metro Station 2 & 4. We look forward to your visit again. I wish you and your family good health and happiness every day!
Guest User
Standard Queen Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 27, 2025
The environment and service of the hotel are impeccable! I had a pleasant holiday at Changsha Exhibition Novotel. The lobby is spacious and bright, and the decoration is very stylish. The view outside the room window is good. The hotel restaurant has exquisite dishes and fresh ingredients. I was very satisfied with the meal.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您給予我們肯定,您的滿意是我們不懈努力的追求。酒店附近有高鐵吾悦廣場,保利mall等大型商場。酒店步行3分鐘即可到達2&4號雙地鐵口,期待您的再次光臨,祝您和您的家人身體健康,天天開心!
Guest User
Standard 2-bed Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 4, 2025
Came to Changsha to visit friends and booked this Novotel. The area is quite quiet at night, so it's convenient for rest. It's close to the subway station, so it's also convenient for shopping in the city. It's close to the high-speed rail, so it's only one subway stop away. The room is quite clean, and the cleaning and delivery are all quite fast. Highly recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:很高興您的五分點評,這是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨!
Anonymous User
Standard Queen Room
Stayed in Jan 2025
Family
68 review
5.0/5
Outstanding
Posted on Feb 26, 2025
Check-in was quick and efficient, and the front desk service was professional and enthusiastic. Every place exudes comfort and convenience. The fitness center even has a sauna. I will come back to experience it next time. The swimming pool is heated. Recommended!
Original TextTranslated by Google
Response from Property: Dear guest: I am very happy with your five-point review, which is the best affirmation and encouragement for our service. We still have many preferential activities, please continue to pay attention to us, and welcome to visit again!
Guest User
Standard 2-bed Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
This time I stayed at the Novotel Changsha Exhibition Center, and the experience was simply amazing! From the moment I stepped into the hotel, I could feel the warm and thoughtful service of the staff, who quickly completed the check-in procedures and took the initiative to help upgrade the room type. The room was spacious and bright, warmly and stylishly decorated, with super complete facilities, and the bedding was soft and comfortable, which made me sleep well all night. The hotel's restaurant offers a rich variety of food, and the breakfast variety is dazzling, and every one of them is delicious. The surrounding transportation is convenient, and it is close to major attractions and shopping malls, making it super convenient to travel. Next time I come to Changsha, I will stay here again!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感激您對我們酒店的好評。我們很高興您認為我們的房間乾淨、設施齊全,且整體物超所值。我們也會繼續努力提升服務質量,為您提供更加舒適的住宿體驗。再次感謝您的支持和好評!
Guest User
Standard Queen Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 27, 2025
I went to Novotel to attend a conference and had a great experience! The hotel's service was very thoughtful, the waiters were very friendly and could meet your needs at any time. The room was very warm, the breakfast was rich in variety, tasted good, and the price was reasonable. The location is excellent, the transportation is convenient, and it is very close to the conference center. In short, it was a very pleasant stay experience, highly recommended!
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對我們的認可,您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,歡迎您再回來體驗,祝生活愉快!