Liuyuan Jinjiang Hotel Changde

Liuyuan Jinjiang Hotel Changde Reviews

Liuyuan Jinjiang Hotel Changde

No. 198 Quanshui Road, Liuye Lake Tourist Resort, Wuling District, Changde, Hunan, ChinaView Hotel Details
Liuyuan Jinjiang Hotel Changde
Liuyuan Jinjiang Hotel ChangdeLiuyuan Jinjiang Hotel ChangdeLiuyuan Jinjiang Hotel Changde
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Liuyuan Jinjiang Hotel Changde Guest Reviews

4.5/5
Good
671 review
Verified reviews
Location4.7
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(671)
Positive reviews(636)
Reviews with photos/video(104)
Classy environment(135)
Delicious breakfast(48)
Friendly front desk staff(23)
Secluded lake view(9)
Great swimming pool(8)
Luxurious(3)
Negative reviews(35)
Shalabh
Standard Room - With View (2 Beds)
Stayed in Jun 2024
Business travelers
62 review
5.0/5
Outstanding
Posted on Jul 18, 2024
Very nice property, worth staying
Response from Property: 尊敬的客人,非常感謝您入住常德柳園錦江酒店,並對酒店感到滿意。我們重視每位賓客的意見,並不斷提升設施和服務,一流的住宿環境與高品質服務是我們一貫的目標與追求,以期為客人帶來舒適備至並煥然一新的感受!您的支持與鼓勵是我們不斷完善和進步的最大動力。期待您下次入住
Olga olya
Superior Panoramic Double Room
Stayed in Nov 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on Jan 25, 2024
When you stay with children’s it is very Comfortable
Response from Property: 尊敬的客人,非常感謝您入住常德柳園錦江酒店,並對酒店感到滿意。我們重視每位賓客的意見,並不斷提升設施和服務,一流的住宿環境與高品質服務是我們一貫的目標與追求,以期為客人帶來舒適備至並煥然一新的感受!您的支持與鼓勵是我們不斷完善和進步的最大動力。期待您下次入住!
VADADI SURESH KUMAR
Standard Room - With View (2 Beds)
Stayed in Nov 2023
Business travelers
49 review
4.0/5
Very Good
Posted on Dec 25, 2023
Nice place away from city
Response from Property: Thank you so much for your advice, and hope you come again.
Xyfresh
Deluxe Panoramic Queen Room
Stayed in May 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Perfect
Response from Property: 柳葉湖畔,靈秀錦江”,感謝您選擇常德柳園錦江酒店。我們酒店坐落於柳葉湖畔,風景如畫,美輪美奐,我們將用極佳的設施和一流的服務配以美湖美景,讓您遠離城市的喧囂,盡享一番恬靜之旅。真誠的期待能與您再次相聚在柳園錦江酒店!讓我們一起暢享着青山綠水、藍天白雲,再次開啟一段心曠神怡之旅!
Guest User
Standard Room - With View (2 Beds)
Stayed in Sep 2023
Couples
3 review
1.0/5
Posted on Oct 30, 2023
Too bad! It’s indescribable. I have been fighting mosquitoes all night. I wanted to plug in an electric mosquito coil, but it turned out to be just a decoration. It was just an empty bottle. The plug looked like it had been struck by lightning. It was so scary. The pillow was also dirty. I don’t know if the things were not cleaned or if they were stained with oil. The quilt also had a big hole in it. I was so speechless. They even said it was five stars. Oh my god! Who gave this courage? Still more than 400? Where does the confidence come from? Not even a small hotel!
Original TextTranslated by Google
Response from Property: Dear guest, hello! First of all, I am very sorry for bringing you an unsatisfactory experience, and I would like to express my sincerest apologies to you. Regarding the issues you mentioned, the hotel attaches great importance to it and has instructed relevant departments to implement rectifications and strive to make hotel products more perfect. We sincerely hope you will come again and witness our progress!
Anonymous User
Superior Panoramic Twin Room
Stayed in Aug 2023
Family
8 review
4.2/5
Very Good
Posted on Oct 5, 2023
I am satisfied with the layout and layout of the room👍The lake view room has a wide view and beautiful scenery! The breakfast is rich in variety and you can taste Jiangnan cuisine. The service attitude of the hotel staff is very good! The only thing I hope to improve is the overall hygiene quality of the hotel.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! I'm glad to know from the message that Changde Liuyuan Jinjiang Hotel left a good impression on you. Before guests check in, we will conduct room rounds, clean the rooms and change the sheets. There are standardized service procedures at every step, so please feel free to check in. Thank you for your tolerance and understanding. We will continue to improve our service and guest rooms. I believe you will get a better stay experience next time you check in. The hotel looks forward to your visit again and wishes you a happy life!
Guest User
Standard Room - With View (2 Beds)
Stayed in Aug 2023
Travel with friends
40 review
5.0/5
Outstanding
Posted on Sep 13, 2023
The hotel environment is very good, the rooms are neat and clean, the service is warm, and the stay is satisfactory. Recommended
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has a reason to miss you, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Changde Liuyuan Jinjiang Hotel will be the warmest and warmest in your memories. The unique one! I wish you all the best and welcome your next visit!
Anonymous User
Standard Room - With View (2 Beds)
Stayed in Jul 2023
Family
2 review
4.2/5
Very Good
Posted on Aug 13, 2023
I deliberately chose the Huandao Hotel to get up early in the morning. The children were going to ride bicycles around the lake. The waiter told them that there were no bicycles to rent. Several bicycle locks at the door had lost their keys and could not be opened. Several bicycle chains were broken and had not been repaired. It seemed to us that the problem could be solved in ten minutes, but the waiter said that the repair report had been submitted for several months and no one had responded, which showed that the management's ability and service awareness were weak. Another note: The indoor swimming pool is not free for hotel guests. Other nearby hotels are free. Many customers have expressed their opinions, but I don’t know what the hotel leadership believes in charging a fee.
Original TextTranslated by Google
Response from Property: Please accept our sincerest greetings from Changde Liuyuan Jinjiang Hotel. We are deeply sorry for the situation you encountered during your stay. The hotel attaches great importance to the issues you mentioned. We have reported your comments to the relevant departments and will follow up the investigation and coordination to improve the deficiencies. We sincerely look forward to our sincerity to welcome you again.
Guest User
Superior Suite - With View (Double Bed)
Stayed in Jul 2023
Family
3 review
4.0/5
Very Good
Posted on Aug 14, 2023
Changde is not bad, it is worth a visit. The hotel is far from the city. It is okay to play around the hotel. The rooms are quite satisfactory and there are no too thoughtful features or features.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Liuyuan Jinjiang Hotel Changde! The hotel is located in Liuye Lake National Tourist Resort! What you want when traveling is comfort, kindness, and warmth. How can we not work hard to meet your wishes, because this is also our wish. We would like to come to Changde Liuyuan Jinjiang Hotel Everyone is happy!
Runxin
Standard Room - With View (2 Beds)
Stayed in Jul 2023
Family
3 review
2.0/5
Posted on Aug 7, 2023
I often stay here in Dejun in the future, and my impression is far-fetched. The main reason is that the outside environment is very good. Yesterday, I continued to pass by, which made me a mess. It was not raining outside, so I checked out directly. First, the room seems to have been unoccupied for a long time. It smells of moisture, musty, and smoke. The three smells are really hot. Second, the kettle could not be covered, the pillow cases were turned out, and the hair dryer was not replaced even after it was mummified. Third, the top priority is service awareness. Especially at the front desk, the corridor cleaners and waiters all smile when meeting guests. Check out today, and the front desk clerk will issue a ticket. The youthful face given by time is attracted by the sense of service. The importance of professional quality and the importance of corporate appearance. , have become a mountain of obstacles that hinder guests.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Changde Liuyuan Jinjiang Hotel. It is a great honor to serve you. At the same time, thank you for your valuable suggestions to us. The relevant departments also attach great importance to the issues you raised and will seriously make rectifications to provide you with a more comfortable and warm stay experience. All the hotel staff look forward to your stay again!
selina
Standard Room - With View (2 Beds)
Stayed in May 2023
Couples
8 review
2.2/5
Posted on Jun 25, 2023
It's very dirty. At first glance it's okay, but when you look at the details, it seems that it hasn't been cleaned for a long time. The urine stains on the toilet were yellow and speckled, and they couldn't be washed away with water. I called the front desk and the waiter came to wipe them but they couldn't be wiped off. I told her to wipe them with 84 disinfectant. She just poured it on the toilet seat and it was gone immediately. It can be seen that the usual hygiene is worrying and there is no disinfection at all. The cleaner just spreads the disinfectant and wipes it off. Doesn’t this guy burn his butt when he sits on it? I washed it several times with clean water myself, and only dared to use it with a disposable toilet seat on it. It turned out that the bathroom floor was covered with corpses of small flying insects, some were still alive, but many were dead, and the hair on the floor had not been cleaned. The hotel management is very lax.
Original TextTranslated by Google
Response from Property: Dear guests, hello! First of all, I am very sorry for bringing you an unsatisfactory experience, and I would like to express my sincerest apologies to you. Regarding the issues you mentioned, the hotel attaches great importance to it and has instructed relevant departments to implement rectifications and strive to improve the details of hygiene. We sincerely hope you will come again and witness our progress!
Guest User
Deluxe Panoramic Twin Room
Stayed in May 2023
Family
36 review
5.0/5
Outstanding
Posted on Jun 14, 2023
The location of the hotel is good, beside Liuye Lake, clean! The layout of the store facilities can feel the store's intentions! Maybe the location is a bit out of the way, and the occupancy rate is not too high, so some details are not in place. For example, when we parked at the entrance of the hotel, the security guard at the entrance did not greet us as warmly as other five-star hotels. The waiter in the restaurant spoke Changde dialect and entered. The room saw gray at first sight! hehe! But the food taste is good, and the breakfast is also very good! After all, it is an old brand!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您下榻常德柳園錦江酒店。從您的評論中,我們真切地感受到了您對酒店的高度認可,我們對此感到非常榮幸。常德柳園錦江酒店致力於禮傳天下,衹為確保您能擁有最完美的住宿體驗。從引人矚目的大行動到體貼入微的小細節,我們的員工全力以赴,為您奉上最高標準的優質服務。期待您和您的家人能再次光臨,祝您入住愉快!
Guest User
Standard Room - With View (2 Beds)
Stayed in Sep 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 2, 2023
The view is nice!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your encouragement and recommendation to Changde Liuyuan Jinjiang Hotel! The gold medal and silver medal are not as good as your praise, and the gold and silver cups are not as good as your reputation. We will not let you down! Wish you all the best!
Guest User
Standard Room - With View (2 Beds)
Stayed in Aug 2023
Travel with friends
7 review
5.0/5
Outstanding
Posted on Sep 17, 2023
The room is clean and has a good view.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at Changde Liuyuan Jinjiang Hotel and being satisfied with the hotel. We value the opinions of each guest and continue to improve our facilities and services. First-class accommodation and high-quality services are our consistent goals and pursuits, in order to bring guests a comfortable and refreshing experience! Your support and encouragement are our greatest motivation for continuous improvement and progress. Looking forward to your next stay!
Guest User
Standard Room - With View (2 Beds)
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 11, 2025
酒店地理位置堪稱一絕 和朋友衝著柳葉湖來的 沒想到湖就在酒店後面 簡直不要太棒了 前台小程妹妹看我和朋友一起來的特意將我們的房間安排在了一起 服務簡直不要太貼心了 辦理入住也很快速且專業介紹的面面俱到 還贈送了我們一盒歡迎水果和深夜食堂裏的一碗麪條 正好和朋友晚餐時間去享用啦 味道很是不錯呢 吃的匆忙忘記拍照啦 酒店房間裏床品舒適 服務人員都很熱情 點贊點贊 下次來常德還要住錦江 太滿意啦
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Response from Property: 尊敬的賓客,非常感謝您選擇常德柳園錦江酒店,並且在網絡分享您難忘的入住體驗,很開心得知您對於酒店服務及設施的認可,常德柳園錦江酒店期待您的再次光臨,併為您的下一次入住創造更為愉悦而難忘的回憶。