The Courtyard by Marriott Changchun is one of the newest hotels in Changchun, having opened in 2022. Boasting a convenient location, the hotel is just 8km from Changchun West Railway Station and 55km from Changchun Longjia International Airport. There is no shortage of things to see in the area, with the Dazhou Square, Car Square and DADA Ti Neng Town all nearby. In their spare time, guests can explore the hotel's surroundings. For those driving themselves, parking is provided on site. There's never a dull moment at this hotel, our guests indicate that the facilities are excellent. This hotel is particularly popular with those traveling on business.
"Facilities: Well-equipped, though they provided disposable bar soap on the sink instead of liquid hand soap.
Hygiene: Acceptable, at a normal standard.
Environment: The underground parking was quite convenient.
Service: I very, very rarely leave negative reviews. In fact, on the night of check-in, the Guest Service Manager (GSM) even upgraded my room type, so I was initially planning to give a positive review.
Around 10 PM on the night of check-in, there were no fresh welcome fruits left. It was agreed they would be delivered the next day around noon, and I explicitly informed them I would check out around 12 PM.
The next day, just after 11 AM, someone rang the doorbell. As I was still in a deep sleep, it took me a moment to react when I heard it. I thought it might be the fruit delivery and intended to get out of bed to open the door. I had just gotten out of bed and needed to put on some clothes, so I told the person outside to wait a moment. Before I could even grab my clothes, the staff member opened the door and walked in themselves.
Imagine the absolute shock and violation a woman feels standing half-dressed at her door, only to find her room door suddenly opened without permission!
To make matters worse, it wasn't even the agreed-upon fruit delivery. Instead, they asked if I had any clothes for laundry. Is this such an urgent matter that you need to intrude into a guest's room without permission while they are resting? I can't conceive of any reasonable justification for this, short of a guest collapsing inside the room.
The initial explanation I received was that housekeeping collects laundry from rooms in the morning. Shouldn't collecting laundry also require asking guests beforehand? If I didn't want the fruit and wanted to sleep until 2 PM, would I still be expected to specifically open the door for you in the morning to facilitate laundry collection? What if I hadn't opened the door? Wouldn't you have just entered directly anyway?
I pay to rest and enjoy the service, not to be forced to comply with your so-called rule of 'we must enter your room at noon to collect your laundry, regardless of whether you are sleeping, showering, or dressed.'
For a woman staying in a hotel, having her privacy invaded is certainly not a minor issue that can be resolved by merely offering some food and drinks."