Xana Lite Hotel (Changchun Sasseur Outlets)

Xana Lite Hotel (Changchun Sasseur Outlets) Reviews

Xana Lite Hotel (Changchun Sasseur Outlets)

Sasseur Middle East Port, 20-21 & 27-28 Floor, C2-2Building, Kuancheng District, Changchun, Jilin, ChinaSee Hotel Details
Xana Lite Hotel (Changchun Sasseur Outlets)
Xana Lite Hotel (Changchun Sasseur Outlets)Xana Lite Hotel (Changchun Sasseur Outlets)Xana Lite Hotel (Changchun Sasseur Outlets)
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1 night

Guest Reviews

9.5/10
Outstanding
706 review
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(706)
Positive reviews(690)
Reviews with photos/video(61)
Classy environment(66)
Easy to get around(43)
Friendly front desk staff(35)
Many amenities(24)
Close to metro(18)
Convenient for shopping(16)
Average sound insulation(12)
Perfect for business trips(10)
Negative reviews(16)
Anonymous User
Xi'an Superior Double Bed Room
Stayed in Jun 2023
Solo traveler
14 review
10/10
Outstanding
Posted on Sep 7, 2023
Very 👍 good
Response from Property: 尊敬的賓客,非常感謝您對小希如此詳細的評價,我們店緊鄰中東奧萊商場,附近商場美食也特別豐富,出行路線有:地鐵8號線和地鐵1號線,各大公交路線,是您出差換乘臨時休息的首選,再次感謝您的評價祝,您生活愉快
Guest User
Xi'an Superior Double Bed Room
Stayed in Jul 2024
Other
5 review
1.7/10
Posted on Aug 24, 2024
The elevator is really hard. The experience is very poor. It takes 20 minutes to go up and down the elevator in a hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of Xiaoxi. Xiaoxi will continue to work hard to provide the best service to every customer. We look forward to your supervision and your five-star praise. Thank you again for your review and wish you a happy life.
Guest User
Xi'an Superior Double Bed Room
Stayed in Jun 2024
Couple
1 review
2.0/10
Posted on Jul 11, 2024
The room is too small, the breakfast is not good, just one dish, not recommended to everyone
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Xi'an Superior Double Bed Room
Stayed in Apr 2024
Family
25 review
4.2/10
Posted on May 7, 2024
The room was extremely hot, the air conditioner was not powerful, and the quilt was heavy and thick. When I checked in at the front desk, I acted like I didn't hear her. Since I was bringing my children out, I asked twice if there was a room in the back, but she didn't say anything! ! Then I put the room card there and said there was no room in the back!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Xi'an Superior Double Bed Room
Stayed in Aug 2023
Other
1 review
2.0/10
Posted on Sep 26, 2023
Taking the customer's mobile phone and writing a positive review without consent! This is really my first time seeing it. It turns out that this is how the good reviews are obtained. The room is very small! The service facilities are not worth the price...
Original TextTranslated by Google
Response from Property: Sorry for the bad experience. We have rectified the problems you reported. There are no recent comments reporting these problems. We look forward to your next visit.
Guest User
Xi'an Twin Room
Stayed in Feb 2024
Business traveler
9 review
2.0/10
Posted on Apr 20, 2024
The room is small and the space is small
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Liuxinyuyu
Xi'an Twin Room
Stayed in Apr 2023
Other
4 review
2.0/10
Posted on May 21, 2023
The service attitude at the front desk was average. My wife fell while taking a shower in the bathroom, so I called the front desk. The front desk said there were no extra anti-slip mats and asked to lay out towels.
Original TextTranslated by Google
Response from Property: Dear guest, I am sorry to hear that you did not have a perfect stay experience, and I would like to express my sincere apologies to you. Please believe that we have always been determined to make continuous corrections and improvements. Your tolerance and trust will be our motivation to move forward! Xiaoxi will definitely correct the problems you reported and look forward to your supervision. Welcome to visit again and wish you a happy life!
Guest User
Xi'an Twin Room
Stayed in Aug 2022
Traveling with friends
8 review
2.5/10
Posted on Sep 25, 2022
The service attitude was very poor. The front desk felt like she owed her money and was very indifferent. The most annoying thing is that I agreed to continue my stay and pay the platform price offline, but then I refused to accept it the next day, which is a lack of integrity.
Original TextTranslated by Google
Response from Property: Dear guest, I am sorry to hear that you did not have a perfect check-in experience. I would like to sincerely apologize to you, but the price of the platform does require you to place an order on the platform. I'm sorry that I didn't satisfy you. Please believe that we have always been determined to make continuous corrections and improvements. Your tolerance and trust will be our motivation to move forward! Xiaoxi will definitely correct the problems you reported and look forward to your supervision. Welcome to visit again and wish you a happy life!
Migaoxianggencao
Xi'an Deluxe Double Bed Room
Stayed in Apr 2025
Solo traveler
18 review
7.2/10
Posted on May 25, 2025
房間挺大的,離地鐵很近,周圍配套齊全。 5月末室外確實不算熱,但酒店房間白天日曬加通風不足還挺熱的。中央空調沒有冷氣,調到16度空調根本不工作,窗户也衹能開個縫,幸好晝夜温差大,晚上比較涼快。 浴室的大花灑是壞的。 整棟樓有二十幾層,但衹有兩部電梯,需要和其他酒店的客人和公寓的住户共用電梯,等電梯時間經常超過十分鐘,非常不方便。
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Response from Property: 尊敬的賓客,感謝您對小希的點評,小希會再接再厲為每一位顧客提供最優質的服務,期待您的監督,也期待您的五星好評,再次感謝您的評價,祝您生活愉快
Guest User
Xi'an Superior Double Bed Room
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 11, 2025
很喜歡酒店的安排 合理的安排讓人很舒服 酒店的格局我也很喜歡
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Response from Property: 旅途路上,總有不期而遇的温暖,在這裏,滿意衹是期待,感動與驚喜才是一直追求的方向。感謝親的點評,我們希望一直與您同行相伴!
Anonymous User
Xi'an Superior Double Bed Room
Stayed in May 2025
Solo traveler
3 review
6.0/10
Posted on Jun 22, 2025
電視上面都是灰,網絡不好卡頓,房間隔間不好。電梯和居民樓混用上下樓時間長
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Response from Property: 尊敬的賓客:您好,感謝您對我們的認可,客人的每一絲需求都是我們為之努力的方向。我們一定更加努力,打造五星級水準,期待下一次的出行,我們能為您創造更加完美的服務。
Guest User
Xi'an Superior Double Bed Room
Stayed in Jan 2025
Business traveler
25 review
10/10
Outstanding
Posted on Mar 5, 2025
房間位置不錯,離奧萊很近,200多米,乾淨衞生,房間温暖舒適,房間隔音效果一般, 設施:齊全 衞生:不錯 環境:出行方便 服務:不錯
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Response from Property: 尊敬的賓客:您好!非常感謝您對我們希岸輕雅酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,希岸輕雅酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!祝:笑口常開!
Anonymous User
Xi'an Superior Double Bed Room
Stayed in Nov 2024
Business traveler
1 review
2.0/10
Posted on Dec 22, 2024
這酒店服務員態度確實挺夠嗆的,希望加強培訓吧。客房部送個東西盛氣凌人的,好像欠他們錢。還有這床上被子,好歹是個連鎖酒店,這床品質量太差了吧。枕頭上枕皮好幾個破洞。被子裏面的被芯,都發黃了,商家走點心,提升一下床品質量。枕皮破洞可以看照片。
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Guest User
Xi'an Superior Double Bed Room
Stayed in Nov 2024
Traveling with friends
2 review
1.0/10
Posted on Dec 19, 2024
前台服務態度非常差勁👎!!!有史以來第一次給差評! 1、一開始登記入住問他能不能續住,看我外地人好欺負,白了我一眼皺着眉頭不知道給誰看,説不能續住,衹能開鐘點房四小時?我在漢庭、全季住都不帶這樣的,行我理解你們酒店有你們酒店的規矩,我説明天再説吧息事寧人算了,進酒店沒半小時他開始給我打電話打擾我休息!!!態度非常惡劣而且不好,搞得人欠她一樣 2、一開始以為是連鎖酒店應該不會特別差,沒想到就是一家酒店公寓,酒店非常小!感覺自己在參加變形記,花錢找罪受,一百七的房一塊七的體驗。別被評分騙了,1分都給多了。第一次住這麼差的房,這值一百七?進去一股黴臭,隔音效果非常不好!都能聽見隔壁xx,智能窗簾跟垃圾堆撿回來的一樣,而且還是壞的根本拉不開!床頭插座也是壞的,浴室門小的要死,轉個腚都費勁! 3、尤其是那個智能感應燈,大晚上的在床上翻個身一下亮不亮的,跟**似的,感覺這房間鬧過人命,膽小的睡這肯定害怕,門把手都有被撬的痕跡,特別晦氣,早上起床就直接退房了,住多一秒都是對自己的不尊重!!!!
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Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。不是不讓續住的,因為今天有考研的,房間比較緊張,可能是沒和您表述清楚,小夜燈是為了方便客人起夜的一個照明作用,是感應的,您的寶貴意見對我們非常重要,我們會將您的意見告知相關部門並提高服務衞生質量。感謝您寶貴的建議。期待再次光臨!
Anonymous User
Xi'an Twin Room
Stayed in Jan 2025
Family
5 review
9.5/10
Amazing
Posted on Feb 23, 2025
房間很滿意 乾淨整潔 服務態度特別好 下次還會選擇
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Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力,時刻準備着,歡迎您隨時回來。