Xana Lite Hotel (Changchun Sasseur Outlets) Reviews
Xana Lite Hotel (Changchun Sasseur Outlets)
Sasseur Middle East Port, 20-21 & 27-28 Floor, C2-2Building, Kuancheng District, Changchun, Jilin, ChinaSee Hotel Details
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1 night
Guest Reviews
9.5/10
Outstanding
706 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.5
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All reviews(706)
Positive reviews(690)
Reviews with photos/video(61)
Classy environment(66)
Easy to get around(43)
Friendly front desk staff(35)
Many amenities(24)
Close to metro(18)
Convenient for shopping(16)
Average sound insulation(12)
Perfect for business trips(10)
Negative reviews(16)
Anonymous User
Xi'an Superior Double Bed Room
Stayed in Jun 2023
Solo traveler
14 review
10/10
Outstanding
Posted on Sep 7, 2023
Very 👍 good
Response from Property: 尊敬的賓客,非常感謝您對小希如此詳細的評價,我們店緊鄰中東奧萊商場,附近商場美食也特別豐富,出行路線有:地鐵8號線和地鐵1號線,各大公交路線,是您出差換乘臨時休息的首選,再次感謝您的評價祝,您生活愉快
Guest User
Xi'an Superior Double Bed Room
Stayed in Jul 2024
Other
5 review
1.7/10
Posted on Aug 24, 2024
The elevator is really hard. The experience is very poor. It takes 20 minutes to go up and down the elevator in a hotel.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of Xiaoxi. Xiaoxi will continue to work hard to provide the best service to every customer. We look forward to your supervision and your five-star praise. Thank you again for your review and wish you a happy life.
Guest User
Xi'an Superior Double Bed Room
Stayed in Jun 2024
Couple
1 review
2.0/10
Posted on Jul 11, 2024
The room is too small, the breakfast is not good, just one dish, not recommended to everyone
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Xi'an Superior Double Bed Room
Stayed in Apr 2024
Family
25 review
4.2/10
Posted on May 7, 2024
The room was extremely hot, the air conditioner was not powerful, and the quilt was heavy and thick. When I checked in at the front desk, I acted like I didn't hear her. Since I was bringing my children out, I asked twice if there was a room in the back, but she didn't say anything! ! Then I put the room card there and said there was no room in the back!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Xi'an Superior Double Bed Room
Stayed in Aug 2023
Other
1 review
2.0/10
Posted on Sep 26, 2023
Taking the customer's mobile phone and writing a positive review without consent! This is really my first time seeing it. It turns out that this is how the good reviews are obtained. The room is very small! The service facilities are not worth the price...
Original TextTranslated by Google
Response from Property: Sorry for the bad experience. We have rectified the problems you reported. There are no recent comments reporting these problems. We look forward to your next visit.
Guest User
Xi'an Twin Room
Stayed in Feb 2024
Business traveler
9 review
2.0/10
Posted on Apr 20, 2024
The room is small and the space is small
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Liuxinyuyu
Xi'an Twin Room
Stayed in Apr 2023
Other
4 review
2.0/10
Posted on May 21, 2023
The service attitude at the front desk was average. My wife fell while taking a shower in the bathroom, so I called the front desk. The front desk said there were no extra anti-slip mats and asked to lay out towels.
Original TextTranslated by Google
Response from Property: Dear guest, I am sorry to hear that you did not have a perfect stay experience, and I would like to express my sincere apologies to you. Please believe that we have always been determined to make continuous corrections and improvements. Your tolerance and trust will be our motivation to move forward! Xiaoxi will definitely correct the problems you reported and look forward to your supervision. Welcome to visit again and wish you a happy life!
Guest User
Xi'an Twin Room
Stayed in Aug 2022
Traveling with friends
8 review
2.5/10
Posted on Sep 25, 2022
The service attitude was very poor. The front desk felt like she owed her money and was very indifferent. The most annoying thing is that I agreed to continue my stay and pay the platform price offline, but then I refused to accept it the next day, which is a lack of integrity.
Original TextTranslated by Google
Response from Property: Dear guest, I am sorry to hear that you did not have a perfect check-in experience. I would like to sincerely apologize to you, but the price of the platform does require you to place an order on the platform. I'm sorry that I didn't satisfy you. Please believe that we have always been determined to make continuous corrections and improvements. Your tolerance and trust will be our motivation to move forward! Xiaoxi will definitely correct the problems you reported and look forward to your supervision. Welcome to visit again and wish you a happy life!
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。不是不讓續住的,因為今天有考研的,房間比較緊張,可能是沒和您表述清楚,小夜燈是為了方便客人起夜的一個照明作用,是感應的,您的寶貴意見對我們非常重要,我們會將您的意見告知相關部門並提高服務衞生質量。感謝您寶貴的建議。期待再次光臨!
Anonymous User
Xi'an Twin Room
Stayed in Jan 2025
Family
5 review
9.5/10
Amazing
Posted on Feb 23, 2025
房間很滿意 乾淨整潔 服務態度特別好 下次還會選擇
Translate
Response from Property: 尊敬的賓客:您好!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力,時刻準備着,歡迎您隨時回來。