Xana Lite Hotel (Changchun Sasseur Outlets) Reviews

Name: Xana Lite Hotel (Changchun Sasseur Outlets)
Address: Sasseur Middle East Port, 20-21 & 27-28 Floor, C2-2Building, Kuancheng District, Changchun, Jilin, China, Sasseur Middle East Port, 20-21 & 27-28 Floor, C2-2Building, Mainland, China
Rating: 4.7

Xana Lite Hotel (Changchun Sasseur Outlets)

Sasseur Middle East Port, 20-21 & 27-28 Floor, C2-2Building, Kuancheng District, Changchun, Jilin, ChinaView Hotel Details

Check available rooms for your travel dates

We Price Match

Check-in

1 night

Check-out

Rooms and Guests

Xana Lite Hotel (Changchun Sasseur Outlets) Guest Reviews

4.7/5

Outstanding

656 review

Verified reviews

Location4.7

Amenities4.7

Service4.7

Cleanliness4.8

Filter by:

Sort by:

All reviews(656)

Positive reviews(641)

Reviews with photos/video(64)

Classy environment(73)

Awesome amenities(58)

Friendly front desk staff(35)

Easy to get around(31)

Many amenities(23)

Convenient for shopping(17)

Close to metro(14)

Perfect for business trips(6)

Negative reviews(15)

Anonymous User

Xi'An Superior Double Bed Room

Stayed in Jul 2023

Solo travelers

13 review

5.0/5

Outstanding

Posted on Sep 7, 2023

Very 👍 good

Response from Property: 尊敬的賓客，非常感謝您對小希如此詳細的評價，我們店緊鄰中東奧萊商場，附近商場美食也特別豐富，出行路線有：地鐵8號線和地鐵1號線，各大公交路線，是您出差換乘臨時休息的首選，再次感謝您的評價祝，您生活愉快

Guest User

Xi'An Superior Double Bed Room

Stayed in Aug 2024

Other

3 review

0.8/5

Posted on Aug 24, 2024

The elevator is really hard. The experience is very poor. It takes 20 minutes to go up and down the elevator in a hotel.

Original TextTranslated by Google

Response from Property: Dear guest, thank you for your review of Xiaoxi. Xiaoxi will continue to work hard to provide the best service to every customer. We look forward to your supervision and your five-star praise. Thank you again for your review and wish you a happy life.

Guest User

Xi'An Superior Double Bed Room

Stayed in Jul 2024

Couples

1 review

1.0/5

Posted on Jul 11, 2024

The room is too small, the breakfast is not good, just one dish, not recommended to everyone

Original TextTranslated by Google

Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Anonymous User

Xi'An Superior Double Bed Room

Stayed in May 2024

Family

20 review

2.1/5

Posted on May 7, 2024

The room was extremely hot, the air conditioner was not powerful, and the quilt was heavy and thick. When I checked in at the front desk, I acted like I didn't hear her. Since I was bringing my children out, I asked twice if there was a room in the back, but she didn't say anything! ! Then I put the room card there and said there was no room in the back!

Original TextTranslated by Google

A💋Mr.wei༆

Xi'An Deluxe Double Bed Room

Stayed in Oct 2023

Business travelers

8 review

1.0/5

Posted on Oct 20, 2023

I really don’t want to say too much, but the sheets are still used with holes in them, the bath towels are too old, hard and a bit dark, and the hand sanitizer is the funniest thing, mixed with water.

Original TextTranslated by Google

Response from Property: Dear guest, we are sorry to give you a bad check-in experience, and thank you for your valuable opinions. We will definitely review our shortcomings and actively correct them. We welcome your supervision and wish you good luck in your work.

Anonymous User

Xi'An Superior Double Bed Room

Stayed in Sep 2023

Other

1 review

1.0/5

Posted on Sep 26, 2023

Taking the customer's mobile phone and writing a positive review without consent! This is really my first time seeing it. It turns out that this is how the good reviews are obtained. The room is very small! The service facilities are not worth the price...

Original TextTranslated by Google

Response from Property: Sorry for the bad experience. We have rectified the problems you reported. There are no recent comments reporting these problems. We look forward to your next visit.

Guest User

Xi'An Twin Room

Stayed in Mar 2024

Business travelers

6 review

1.0/5

Posted on Apr 20, 2024

The room is small and the space is small

Original TextTranslated by Google

Liuxinyuyu

Xi'An Twin Room

Stayed in May 2023

Other

4 review

1.0/5

Posted on May 21, 2023

The service attitude at the front desk was average. My wife fell while taking a shower in the bathroom, so I called the front desk. The front desk said there were no extra anti-slip mats and asked to lay out towels.

Original TextTranslated by Google

Response from Property: Dear guest, I am sorry to hear that you did not have a perfect stay experience, and I would like to express my sincere apologies to you. Please believe that we have always been determined to make continuous corrections and improvements. Your tolerance and trust will be our motivation to move forward! Xiaoxi will definitely correct the problems you reported and look forward to your supervision. Welcome to visit again and wish you a happy life!

Guest User

Xi'An Twin Room

Stayed in Sep 2022

Travel with friends

8 review

1.2/5

Posted on Sep 26, 2022

The service attitude was very poor. The front desk felt like she owed her money and was very indifferent. The most annoying thing is that I agreed to continue my stay and pay the platform price offline, but then I refused to accept it the next day, which is a lack of integrity.

Original TextTranslated by Google

Response from Property: Dear guest, I am sorry to hear that you did not have a perfect check-in experience. I would like to sincerely apologize to you, but the price of the platform does require you to place an order on the platform. I'm sorry that I didn't satisfy you. Please believe that we have always been determined to make continuous corrections and improvements. Your tolerance and trust will be our motivation to move forward! Xiaoxi will definitely correct the problems you reported and look forward to your supervision. Welcome to visit again and wish you a happy life!

Guest User

Xi'An Superior Double Bed Room

Stayed in Dec 2024

Travel with friends

2 review

0.5/5

Posted on Dec 19, 2024

前台服務態度非常差勁👎！！！有史以來第一次給差評！ 1、一開始登記入住問他能不能續住，看我外地人好欺負，白了我一眼皺着眉頭不知道給誰看，説不能續住，衹能開鐘點房四小時？我在漢庭、全季住都不帶這樣的，行我理解你們酒店有你們酒店的規矩，我説明天再説吧息事寧人算了，進酒店沒半小時他開始給我打電話打擾我休息！！！態度非常惡劣而且不好，搞得人欠她一樣 2、一開始以為是連鎖酒店應該不會特別差，沒想到就是一家酒店公寓，酒店非常小！感覺自己在參加變形記，花錢找罪受，一百七的房一塊七的體驗。別被評分騙了，1分都給多了。第一次住這麼差的房，這值一百七?進去一股黴臭，隔音效果非常不好！都能聽見隔壁xx，智能窗簾跟垃圾堆撿回來的一樣，而且還是壞的根本拉不開！床頭插座也是壞的，浴室門小的要死，轉個腚都費勁！ 3、尤其是那個智能感應燈，大晚上的在床上翻個身一下亮不亮的，跟**似的，感覺這房間鬧過人命，膽小的睡這肯定害怕，門把手都有被撬的痕跡，特別晦氣，早上起床就直接退房了，住多一秒都是對自己的不尊重！！！！

Translate