Holiday Inn Express Changchun Jingyue, an IHG Hotel Reviews

Staffs are very welcoming, everything was perfect. Highly recommended.

Good hotel in close distance to airport. Very friendly and helpful staff, always ready to support us during our stay, special thanks to manager Ms. Helen and Ms. Ping from reception! Spacious, clean and well equipment rooms. Our choice number 1 for stay in Changchun.

It was a quick trip and this hotel was very good. It's clean and the staff was very friendly. The breakfast was Chinese style and it was very good. I wish I had taken photos, worth the stay

Cheap and simple hotel. Got to reach moon lake park area. A bit far away from the city center

The front desk manager Helen provided great service, the environment was comfortable, the breakfast was good, and the price/performance ratio was good in the off-season

The hotel is located on Jingyue Street, near the highway, about half an hour away from the airport. The transportation is very convenient! The front desk checked in quickly, and the room was cleaned very promptly~ The hotel room is very comfortable to live in. There is a small partition between the two beds, respecting personal privacy~ It feels safe to sleep. It is very comfortable to curl up on the small sofa in the room to browse the phone and eat snacks. There are also many USB ports in different locations in the room. You can play with your phone while charging. There is also a vending machine downstairs. If you forget to bring something, you can buy it directly. The room rate also includes breakfast. It is a self-service form with many different dishes. The dishes are very fresh. The most important thing is that there is a free laundry room. You can dry it directly after washing, which is very convenient!

The hotel is very satisfactory. The room is spacious and bright, with complete facilities. The bedding is so comfortable that you can fall asleep in seconds. The service is even better. The staff Helen and Fanny are warm and thoughtful, and they will respond to any request. I sincerely recommend it

Very close to Jingyuetan Lake, good location. The twin room is spacious, the hotel provides good services, breakfast is delicious, Amy at the front desk is very responsible and will solve any problems in time, very good~

First-class facilities Clean and refreshing Heavy breakfast Parent-child travel, it is very convenient to drive to the nearby ski resort, recommended

Very satisfied with the stay. There is free parking, the breakfast is very rich, and it is convenient to eat around. Fanny at the front desk has good service. The room also allows late check-out, and there are small snacks for check-in. Super star configuration and service, very cost-effective, I will stay there next time if I have the chance.

I have stayed here many times, but this time was the worst. The room was very dirty, there were sticky marks on the floor, and there were nails under the hangers.

Facilities: The hotel is near the subway entrance. You can reach Jingyuetan by taking two subway stops. The infrastructure is good and in line with the tone of InterContinental. The room temperature can be adjusted. The windows are convenient for ventilation. The breakfast is also good. Service: Avoid thunder! Avoid thunder! The attitude of the front desk staff I met when I checked in was extremely bad. The hotel front desk is our first impression of the hotel as a customer. The unpleasant check-in experience the night before seriously affected my mood for traveling with my friends. Here I must mention a female staff member at the front desk of Jingyue Holiday Inn Express who wears a gold necklace, does not wear glasses, and looks fierce. First of all, there is no basic greeting to the guests, and the whole process is cold, which is exactly the opposite of the concept of "home away from home". Secondly, at a time when major hotel service industries advocate 30-second fast check-in to improve efficiency, the check-in procedure took nearly ten minutes to complete. The check-in procedure is extremely cumbersome; Furthermore, after completing the check-in procedure, we were not even reminded of the time when the most basic breakfast was provided. In the service industry, professional ethics is a basic requirement. Poor service attitude reflects the lack of professional ethics of service personnel, which seriously damages the interests of our customers. The hotel has taken on conference business and the room supply is tight, which is understandable, but it is not an excuse to neglect customers. The front desk staff is a direct representative of the hotel's image. Checking in to this Holiday Inn Express made my originally good mood become very bad before I checked in. I hope that the hotel management will take it seriously and take measures to improve it. This is not only responsible for our customers, but also for the development of the company itself, so as to improve the overall service quality. Checking in was in the afternoon, and it may be the handover time that caused this staff member to have such a bad attitude. The hotel will make more reasonable shifts in the future. It can be seen that this employee is very tired. After making a complaint, I saw her still on duty the next day. If this is the case, the hotel may receive more bad reviews. I rarely write such a long article in the comments. If you put aside such a low-quality front desk staff, the overall attitude of the hotel staff is still good, and even the aunt who cleans the table in the breakfast area is very enthusiastic. This is a bad review given after negotiating with the hotel and I am still very disappointed. I hope that when you stay in this hotel, you will not encounter such low-quality staff and affect your mood.

The room is very nice and the location is also very good. I often stay here. The international brand hotel facilities and equipment are guaranteed. The front desk staff has a good attitude. I will choose it next time!

This is the first time I give a bad review because the experience was very bad. I have stayed in several smart hotels and I think they are all good. This time, first, the service was bad. I negotiated whether two king-size rooms could be placed next to each other. They said, "Let's see." In the end, they didn't place them next to each other and didn't explain anything. Second, the room was very small. There was no place to walk even if I spread out my 24-inch suitcase. Third, the room facilities were poor. The central air conditioner was turned on all night but it didn't heat up. There was no warm air at all. The wall of the bathroom was soaked and rotten and smelled moldy. There was no hot air in the bathroom and it was too cold to take a shower. In short, the experience of staying here was very bad and I will not choose it again.