Spa Hotels in Cebu

Did not feel welcome at all, someone searched my bags prior entering the hotel, check in made me feel unwelcome as well, a big smile but asking for deposit and bombarding me with a ton of rules, room was noisy and not clean, lots of dust, even some potato chips on the furniture... Location is good though and there is a casino, but that's it, overpriced.

Its the blue branding! Really felt the difference! Though hotel is a bit ancient, service and facilities are still very good

Happy to stay in this book. They allow us to reschedule our stay even on last minute. Thanks for your understanding and the hotel is superb. Very accommodating staff.

Hotel wasn’t horrible but I just think I came at wrong time. Hotel needs a little renovation done to brighten up pool areas. They were a bit run down. While I was staying there I barely had hot water. And when water did work the pressure was low. Besides that, the room was pretty clean and modern. The service staff were good. The door man and door people were friendly. They had a nice gym with almost every machine,a spa, mini ****** and a restaurant in the building. You can get your laundry done for very cheap in tower 2 of the building. Overall it was decent if you are passing through cebu. The location is pretty good because you are next to a lot in city. But it is very busy when you exit hotel.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

We stayed at the Mandarin Plaza for 3 nights at the end of our trip to Philippines. We booked two rooms and they were on the 16th floor. The views were great and it was very quiet. Beds were comfortable and the rooms were really clean. A lot of the TV channels were not working so we were limited in what we could watch however the wifi was sufficient and we could utilise our phones for entertainment. Breakfast was good however a little expensive if it is not included in your room. We paid an extra 1000php per night for an extra trundle bed and then an extra 50% of the room rate for late checkout of 6pm due to a late airport departure. The staff were very lovely and accommodating. Location is very close to the Ayala Centre and we walked there in less than 5 minutes.

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.

Such a shame really because with a little investment could be a great place. Its very clear nothing has been spent on this place for years, I do really struggle to give it a average rating for the money you pay. Is to sleep to much to ask for???. Drum & Base music till 5am everyday from a place 40m away. ( MANY REVIEWS HAVE SAID THIS GOING BACK YEARS I SEE) Still you can always drown that out with the 15 year old aircon units . Its like sleeping in a room with a car engine running next to your bed. (kid you not) On the plus side, its clean. Off to buy some earplugs . If i was the owner, i would be ashamed of the toilet near the reception. I bet there own house toilet is not the same.

Having in mind this is a 2-star hotel, it looks and feels actually better than that. Normal size rooms, nice elevator, decent bathroom (even though towels do need an update), nice bed linen (matrasses could be better, but these are not too bad either)... The location is also quite nice, not far from Ayala Mall, also easy to get to Robinsons Galleria and SM CIty, and from there - to the airport. Wifi is not great, it's good at moments and then begins to struggle, but from this trip my observations are that this is a general problem in the Philippines, so I'm not sure if it's even hotel's fault. The only real minus was the lack of luggage storage room. They do accept to keep their guests' luggage after check out during the day in the lobby - and that's all. And storing luggage for longer seems to be a big problem in Cebu.

I booked the hotel at short notice due to an urgent medical trip. I booked this hotel because of it's proximity to the medical facility I was visiting. I had sent an inquiry about parking but didn't get any reply before I left Negros to travel to Cebu. When I got there I found they had no parking at all, and no suggestions or arrangements to park elsewhere even. No parking provided for a hotel smack dab in the center of the city. How did they get away with it. I have some apartments in Negros far from any City and had to provide parking to get approvals. Unbelievable. Furthermore, despite the fact there was pay parking outside the hotel, max 2 hours, from 7am to 7pm. You were not allowed to park overnight or you would be clamped. I saw several cars clamped in the morning. Someone obviously has a sweetheart deal with some towing/clamping company. Room was ok, but as others have mentioned, past it's best and only one elevator. Breakfast was poor, no accommodation for foreigners. Ordered scrambled eggs at the egg station and got an omelet. They did have a band every night in the bar/restaurant. There were plenty of ballroom dancers, mainly older women and paid male dancers. The second night we were there we couldn't even get a table.