Indigo Hotels in Cardiff

Lauren was amazing - found us a room that we could check into around 7am when our flight was cancelled a couple of hours earlier. Lauren even printed our new boarding passes for us. Lovely staff member. Room was small but fine, no extra pillows were available though. Bathroom shower was lovely - very powerful :) Air con said 18 degrees but I’m not sure it was quite that cool. Location is excellent and great value for money. Again, kudos to Lauren! Remember - no restaurant on site but PLENTY of options on the doorstep!

After a few visits to Cardiff staying in various iffy hotels in the city centre we returned to The Future Inn last night - and have vowed to stay nowhere else from now on!! Firstly it's so easy from J33 M4 and the parking is spacious and FREE - Yes FREE!! Easy check in from an on-line flexible booking, reasonable rate. Friendly staff, large rooms, right temperature, very clean and good facilities (Welsh bottled water, kettle/hot drinks, nice bickies). Very good breakfast - using Welsh Ingredients. Also another plus point - Very easy to get to the city centre (Queen Street), using the shuttle train 4mins, from Cardiff Bay - Queen Street. The station is literally ＜5mins from The Future Inn & runs until midnight - about every 10mins or so. Cheap tickets (book ahead/use railcard) = £4 return for 2 people. Really enjoyed our stay & will be booking another stay later tonight. Well done The Future Inn!!

Waexpecting a high standard of accommodation, it didn't live up to expectation. Rooms are pretty sp**** in furniture, we booked a executive suite on 18th floor, so view was great. Room was clean and we were only staying the night for a gig. Our room door had some sort of locking problem where it didn't lock until you unlocked it while open then closed the door, lucky I'm a but OCD about this sort of thing and tried the door as we left for the evening to find it openable from corridor. We couldn't shower the next morning as the cold water tap turned but no water came out, hot tap was scorching but no way of cooling it down. Breakfast was pretty ordinary tbf, nothing to write home about, hot held, mass cooked low on taste. Reported door and shower issues on leaving. An apology but no offer of a discount or voucher to compensate, especially about the shower. Shame we really wanted it to be a great experience as we have a few Cardiff trips planned and wanted a regular base.

The most relaxing stay! Was greeted on reception by Tricia who was wonderful, as it was my wife and I’s first wedding anniversary she gave us a couple of complimentary drinks vouchers which was a lovely touch. The room was beautiful, very clean. The only minor fault to point out was there was a glass which still had lipstick on it, not a huge deal to us though. The pool/jacuzzi were lovely and weren’t overly busy even at 6pm. Would’ve happily stayed in the pool all day! We had food in the restaurant in the evening which again, we couldn’t fault. Krish made the most beautiful margaritas that were up there with the best I’ve ever had! Service was great and there wasn’t a wait for anything. Thoroughly enjoyed our stay and we can’t wait to come back. The staff are an absolute credit to the company and hotel!

Great value for money. Location was good. A lot of stuff around. ****** next door.

Right next to the train station and within walking distance of the main shopping street. The reception staff were extremely friendly and helped me check in despite my early arrival. The reception was always manned even when the doors are locked at night. A few guests forgot their key and the staff would come out to help. Very quiet and cleanliness was top notched. Exceeded by expectations as a basic functional hotel. Will definitely book with the Sleeperz chain again.

Nice hotel.Everything you need.20 mins walk into the center of Cardiff.Or you can catch the bus and be in Cardiff town center in 10 mins.Bus stop is right outside the hotel

On arrival very small car park luckily one parking space left, Outside looks very run down, I was initially pleasantly surprised when walking in, the lobby looked very clean and tidy around the reception desk, until we saw the beer all over the floor and dirty cups on tables from the free coffee (we’ll get to the bit) There was a large group of “stag” goers ahead of us, who clearly hadn’t booked rooms as they were trying to work out what rooms were available, there was one lady trying her best to sort the group out with 3 other staff watching her, we waited for around 10mins Until an exasperated look from a party member towards who looked like the manager prompted him to use the hand held device to book us in, A key card was given …. No directions to my room, no info on breakfast times, no other info at all …. Just crack on …. I walked through the mini Lake District of beer to the lift, swiped my card and waited 2-3 mins …. The screen wasn’t working and the lift didn’t come so I used the stairs to the 4th floor, Found my “room” when I walked in it’s tiny, budget is the word, this was beyond budget, not even a mini kettle, the sink is in the room as is the shower, with a separate toilet cubicle, the frosted glass on the shower is made more so by the build up of lime Scale and watermarks no handle just a hole to use, this is ok as I’m alone but the other party had a 14yr old lad in a “family” room so not really acceptable in my eyes, the cubical was VERY small, my friend could barley get in, at 110kg but a power lifter he’s broad but not “huge” I’m 6ft 1 wear a large t-shirt and found it hard to shower In it. The room are run down, probably nice a few years ago (has wood chip wallpaper) . The skirting is coming away scuff marks every where, dust on the very small archaic tv, the air con unit didn’t work and the toilet rolls Sat on the floor behind the cistern (despite there being a hook to put them on) There was a “stool” that looked like an upturned washing bin, to a small desk I could only find 2 plugs I know the whole Room, couldn’t charge my watch/phone and iPad over night, (yes small Inconvenience but still annoying) The tv wouldn’t get a picture, I went to the front desk but no one was there, I bumped into the night porter earlier who seemed very friendly though so I’m guessing he was busy elsewhere. So I thought “ooh I’ll grab a coffee while I’m here”, small sachets of Nescafé original and plastic milk, I’ll pass thanks, Bed basic and comfy enough, not like Home but I suppose it is a budget hotel, The breakfast looked dire, continental for £6.50, I’ll hit the coop over the road or McDonald’s on the way home, All for an extortionate £140, there was an event on close by and this may have bumped the price a little but by 90£ on the base rate of £52 is crazy greed Needless to say I shall not be staying in one again, I Hope the normal ibis I have booked next month is better

The Positives! Reception was very friendly and extremely helpful, allowing us to check in well before 3pm. Both ladies from house keeping that I came across could not have been more helpful. Restaurant staff were pleasant, efficient and served well cooked food that was nicely presented by the chef. The bedroom was spacious with a comfortable bed and well equipped bathroom. I was impressed by the inclusion of a table and chairs to sit at with a drink whilst watching the good sized television. The negatives1 Torn wallpaper and marks on the wall. Although on the third floor you can't sleep with a window open for all the traffic noise below. To the credit of the hotel they are hosting families from Ukraine but this causes its own problems. We were the only non-Ukraine guests using the restaurant on our first night and had our peace disturbed by the children being allowed to run around making a noise in the adjoining foyer. As the children need to get to school they have an early breakfast so consequently we arrived at 8.30 to find all the fruit salad and croissants gone. There was only one glass left for fruit juice and all the bread for toast had been eaten. This is a simple matter of logistics which the hotel should be addressing. Finally, due to a no smoking policy the Ukraine adults gathered in small groups outside the entrance to smoke which not only created a poor image but they were reluctant to move, requiring other guests to walk around or through them!