Hotels near SM City CDO Uptown, Cagayan De Oro

It was a 40-minute drive from the airport. The hotel was very clean and the breakfast great - special mention to the coffee. The staff are courteous and very accomodating. They have a free wi-fi which a good way to stay connected especially this was a business trip.

we went to this on dec 28, 2021 at 2pm. hoping that we will just check in because were already tired from travelling from zamboanga to CDO. and we already paid our reservations 2 weeks before our trip. yet, when arriving at their counter. their front desk employee told us that there were no more available rooms. (see how stupid their ways of processing works ? and we cant even park our vehicle properly. their free parking means that its 2 blocks away from the actual hotel -_-. and they didnt even mention that. but the worst part is. on our 2nd day of vacation. my family and i decided to go to seven seas water park. that means we need to leave early and to leave our hotel for the whole day. and so we did. on the 3rd day. dec 30, 2021. my brother notice that his money worth 5000 thousand pesos was taken from his wallet inside our room. where he left it. and so after noticing that we got rob. we decided to confront the hotel asking them to show their footage of their cctv. and they denied us. they said, ( only their manager has the password for their cameras.) and so what we did is we ask for the number of their manager to inform them about our situation. when speaking to the manager. She was already screaming at my mom through their phone saying that my mom violated their boundary, saying that she trespass to their counter. do you guys hear how stupid thats sounds ? were the ones who got rob and yet their the ones who are more angrier . to fact that the room has only one entry and its the front door of that room, its means that they used the spare key of our room to get inside and stole my brothers money. so my brothers and my mom went to the nearest police station to report the incident. after reporting it, 2 of the police officers went with them from the police station to the hotel. after the police office confronted them , they immediately attend the police office with their IT head to access their cctv. why didn't they do this when we were asking for it ? . after hours of checking the cctv they told us (my family and the police) that their cctv are not recording anything.

Everything ia great🥰

Great facilities and good service. The staff was very accommodating to every question and request. A beautiful view from their rooftop bar. Will definitely recommend this as a comfortable place to rest and relax.

The location is very good. Less than 5 minutes walk from Gaisano Mall. Easy to check in. Room is okay that is enough for 2-3 days sleep. Price is good. They have towel,soap and shampoo. Also have TV and fridge. You can ask for a hairdryer if you want. They have water dispenser on the hallways which is very good! It would be nice if they have cups for coffee.

Front desk not responsive when the queue is already long. Still takes time on one client and also answers phone inquiries and accomodates minor tasks like responding to other customers while people checking in are already waiting in line for more than 15 minutes. People are tired and are in a hurry to check in so prompt checkin is appreciated.

Staff are very corteous and helpful. Most especially the buffet breakfast staff. Will definitely go back to stay in this hotel again. The food is what you expect from a breakfast standpoint of a decent hotel. Special mention to the waiter named Galmer for being very helpful.