To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.2
Service4.2
Cleanliness4.4
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All reviews(139)
Positive reviews(135)
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Luggage delivery service(5)
Negative reviews(4)
RLMY
Studio Harbor Ocean
Stayed in Oct 2024
Couples
19 review
4.0/5
Very Good
Posted on Nov 30, 2024
Conveniently Iocated between two metro stations and few bus stops nearby, easy to get around. The room is decent enough, but a bit dusty.
Response from Property: Hello. This is Urban Stay.
We deeply regret the inconvenience you experienced regarding the room cleaning during your stay, and we sincerely apologize for this. We are doing our best to satisfy our customers, but we are aware that this case did not meet our standards.
We will definitely improve the management of room cleaning and pay special attention to prevent this problem from happening again. We apologize once again for the inconvenience, and we will welcome you with a much cleaner and more comfortable room on your next visit. Thank you.
DanielleZ
Studio
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 16, 2024
Enjoyable stay. If I ever come back to Busan, I will book again
The studio was impeccable and very well located (BIFF within 3 minutes walk, Gamcheon village within 35 minutes walk)
Transportation (subway and buses) less than 3 minutes walk
No noise from the streets or other appartement
10/10
Response from Property: Hello, this is Urban Stay.Thank you very much for leaving us with the best reviews.We always try to manage the room to the best of our ability and act to serve with all our heart.We promise to continue to give you the best satisfaction in Urban Stay rooms.Please be always happy and use our room next time. Thank you.
Anonymous User
Studio Harbor Ocean
Stayed in Dec 2024
Other
6 review
1.0/5
Posted on Jan 11, 2025
No cleaning. No change bath towels,. Only give you face towels
No throw rubbish
Even I request change bedsheet myself also request 5000 won from me. I have stayed here for 4 nights but is it too much my request for a clean bedsheet and bath towels.
Response from Property: Hello. This is Urban Stay.
Thank you for your valuable opinion.
First of all, we respect the personal space of our guests as much as possible and provide a comfortable rest, so cleaning is only done before check-in, and basic cleaning is not provided during the stay.
If you need separate room cleaning, please request it through the mobile front desk one day before the desired date, and we will inform you in advance that cleaning will be done for a fee. We are very sorry that we did not convey this information sufficiently. We will improve our service based on your opinion and prepare so that you do not experience any inconvenience during your stay. Thank you for using our service.
Guest User
Studio Random
Stayed in Nov 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Dec 20, 2024
This room was perfect for me as a solo female traveller. I reach Busan at about 9pm by bus and it was easy to find/get to on my own. Also a 2 minute walk from BIFF Square where you can find street food + it's really easy to get to other tourist attractions (Huinnyeoul, Gamcheon) from here using public transportation. The toilet was clean and the room was spacious. There was also a washing machine and the room provided liquid detergent which was very convenient. The check-in process is fully online and instructions (your room number, room password, directions to the hotel, etc) will be sent to you on the afternoon (~1pm) of the day you're meant to check-in.
Response from Property: Hello. This is Urban Stay. We are so happy and grateful that you were satisfied with your stay. We hope you always have a comfortable and happy trip. Thank you.
Mickiez
Studio City
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on May 27, 2024
Surprised with all the amenities provided in the room, despite its size the amenities were sufficiently provided. Thereβs washing machine and small open kitchen for light cooking. The room design concept was very unique to my liking. Location was good too, very near to BiFF and nearby bus stops and metro to other famous places in Busan. Definitely one of the best stay that I have enjoyed so far!
Response from Property: Hello, this is Urban Stay, which puts customer satisfaction first.Thank you for your precious review :DUrban Stay is a living accommodation where you can feel like your own home.We will do our best to prepare you to always feel like your comfortable home.Have a happy day and please use our room next time. Thank you.
Guest User
Studio City
Stayed in Apr 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on May 19, 2024
Location is excellent. Near the train station (can look for the exit with lift), the fish market and the BIFF square.
Room is very clean and huge.
The toilet may get a little wet after shower as there is no door for the shower area. There are amenities provided (tea bags, water bottles, shower gel & shampoo, disposable indoor slipper). However there is no toothbrush & toothpaste. The shower head is too small and not really comfortable.
6/7
Response from Property: Hello. This is Urban Stay.We're also happy and fortunate that you had a fun trip.If you visit us again next time, we will prepare to repay you with better service.Thank you for using us.
Anonymous User
Studio
Stayed in Mar 2024
Couples
6 review
4.5/5
Great
Posted on May 18, 2024
Very near to BIFF square in busan!
Didnβt get a proper picture of the hotel since I only took a video. But my room is an industry theme-vibe room. Spacious and amenities were great. The room had an informative phamlet about the hotel and QR or numbers to contact. Netflix and youtube is available on tv.
One downside of this hotel was it was self check-in hotel. There was no one, no physical counter. Just some intructions on how to check-in or contact the hotel. I would still prefer having someone to be at the counter just in case ππ»
Pro tip: make sure to check your email and check-in before you arrive at the hotel.
How I managed to check-in: a man came out from the lobby door and we ask him how to check-in. Hence, we managed to get our room with his help.
Overall, a great place to stay and so convenient if youβre staying near Busan BIFF square π
Response from Property: Hello. We are Urban Stay, which puts customer satisfaction and customer happiness first.Thank you for leaving a valuable experience.Whenever customers who used the room travel and express their satisfaction, they feel rewarded and at the same time pledge to try to give greater satisfaction.We will be Urban Stay who prepares and plans harder so that you don't feel ashamed of the precious review you left. Thank you for using us, and I hope you have a happy and enjoyable day :)
Guest User
Studio Random
Stayed in Nov 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Great location and luggage storage free service are the reason for future staying.
Response from Property: Hello. This is Urban Stay. We are so happy and grateful that you were satisfied with your stay. We hope you always have a comfortable and happy trip. Thank you.
Choycps
Studio Random
Stayed in Sep 2024
Couples
13 review
4.7/5
Amazing
Posted on Oct 16, 2024
Location was great. Everything from check in to luggage storage was self service. Room is clean but no housekeeping services during our stay, hard to get water etc. The room was nicely decorated though.
Response from Property: Hello. This is Urban Stay. Thank you so much for your valuable advice and words. We will always work hard and do our best to provide better service when you visit us again. We hope you always have a happy and enjoyable trip. Thank you.
Anonymous User
Studio Random
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The location is perfect. I love how close the accommodation is to BIFF and Jagalchi market. It's clean and has everything you need for a trip. I'm glad that it also includes a washing machine because i had to do some laundry on one of the days and let it run while i did some shopping. I do wish that i could check in earlier, though it was great that there was an area to store the luggage before check-in time.
My booking included an Olive Young coupon which was not in my room when i checked in. However, after dropping them an email, a lady came up to drop the coupons off within the hour.
Response from Property: Hello, we are Urban Stay, which puts customer satisfaction first.Thank you for your precious review :DUrban Stay is a living accommodation where you can feel like your own home.I'll do my best to prepare you so that you can always feel comfortable like my home.Have a happy day and please use our room next time. Thank you.
Anouch
Studio Random
Stayed in Jul 2024
Travel with friends
47 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Super location ! Just next to the market. The place was really clean and convenient
Response from Property: Hello. This is Urban Stay. Thank you so much for your valuable advice and words. We will always work hard and do our best to provide better service when you visit us again. We hope you always have a happy and enjoyable trip. Thank you.
Guest User
Studio City
Stayed in Nov 2023
Couples
1 review
4.2/5
Very Good
Posted on Jan 1, 2024
Cleanliness - It is a relatively new hotel so most things in the room are in pretty new or good condition. I am giving it a 4 instead of a perfect 5 because there is NO housekeeping provided unless you stay 4 nights (every 3 nights once).
Location - 5 mins walk to Jalgachi Market. BIFF square/street food are just within 5 minutes walks. If you have large luggages, use exit 7 which has escalator. The rest of the other subway exits are stairs. Better to alight Nampo station. More to see.
Service - There is no in-person touchpoint, from check in to check out. You send your request for amenities (certain items only) via an online chat. The hotel is responsive and able to communicate in English. Your requested room amenities will be dropped off at your doorstep. Check in is at 4pm instead of the usual 3pm.
Amenities - The toilet has weak flushing power. At one point during the stay, the poop got stuck and cannot be flushed away. We were given a manual pump (left at our door) to pump the poop down the toilet bowl. The room comes with Samsung washing machine which helps save time and money with laundry. There is no dryer though but you can request from the helpdesk for a dryer rack at no cost. No cooking is allowed. Large fridge is provided.
Response from Property: Hello, This is Urbanstay. We're also happy that the guest was satisfied. It's a lot of strength to say comforting words to us who have been working hard to satisfy our guests. We will continue to be an Urban Stay that strives to bring out the satisfaction of our guests. Thank you for using us.
Balapapa_86
Studio Random
Stayed in May 2024
Solo travelers
4 review
3.5/5
Posted on Jul 3, 2024
Nearby BIFF street & Jagalchi Market super convenient location. Pretty much designable room & dry wet separation toilet. Highly recommend travelling alone to stayπ€π€π€
Response from Property: Hello, this is Urban Stay.Thank you for using our room.We will always be Urban Stay who works hard to satisfy our guests.Thank you for using us, and please visit again next time :) Thank you!
Huey Tyan
Studio Random
Stayed in Sep 2024
Business travelers
13 review
4.2/5
Very Good
Posted on Oct 27, 2024
Hotel close to subway station and biff square is very convenient.
Really nice location, really good amenities, and basically everything you need for a good price.
Response from Property: Hello. This is Urban Stay.We're also happy and fortunate that you had a fun trip.If you visit us again next time, we will prepare to repay you with better service.Thank you for using us.