Holiday Inn Bristol City Centre Reviews

During our stay at Holiday Inn Bristol City Centre on 3 May 2025, an extremely distressing and unacceptable incident occurred. At approximately 17:45—just two hours after our check-in—another male guest was mistakenly given access to our room (Room 707). At the time, we were resting and not fully clothed when this complete stranger entered without warning. He informed us that the hotel had checked him into our room. Right at that moment, our room key cards stopped working, and we were locked out of our own room. Upon raising the issue with the hotel reception, staff admitted to a booking error. A more senior staff member placed full blame on a trainee and offered us a drink voucher, which we did not request and never used. This gesture, lacking sincerity, was handed over dismissively—using two fingers—as if we had asked for charity, not redress for a major security lapse. To make matters worse, the new room key we were given also failed. We were forced to return to reception multiple times and have staff accompany us back to the room to verify the issue. This repeated inconvenience caused significant discomfort and a strong sense of insecurity. We were deeply unsettled, constantly worried that another stranger might enter our room unannounced, especially while we were asleep or away. At checkout, two staff members again failed to provide a genuine apology. Instead, they shifted responsibility to the trainee and engaged in lengthy, unproductive conversations. They offered 500 IHG® Rewards points as compensation, which felt like an insincere attempt to pacify us without addressing the seriousness of the incident. Overall, we felt discriminated against and treated as inferior customers, likely due to our young age. The lack of accountability, dismissive attitude, and violation of our personal space and safety reflect poorly on the Holiday Inn brand. We are extremely disappointed and need a formal acknowledgement of this incident with a formal response.

Great people! Great service

The bed is collapsed and not supportive anymore due to long years usage. Finally I chose to sleep on floor rather than on the bed. It is the worse hotel experience I have ever lived in. Haven’t sleep for whole night. The breakfast is too salty, I have picked the sausage, bacon, stir fried egg, all are too salty. Really disappointing hotel.

Very friendly staff and nice hotel

Clean and tidy room services. After Bristol Air Ballon Festive , My family was happy living here with tasty breakfast and good location to reach out high street and town centre in ease. Recommended to visit again .

All good. Room is clean. Mattress is good. Breakfast is nice.

Everything is good. Service is great.

Everything was great except the sofa bed. It was very small and the mattress was too thin even can feel the spring under.

Good option for a hotel in central Bristol, holiday inn isn’t expected to be outstanding but it’s of decent quality and the rooms are comfortable and decent quality breakfast

Great stay. Great hotel. The place was also close to the city centre and Bristol coach station. The room was clean. Definitely stay here again.

The staff were great the receptionist was marvellous plus the breakfast staff and managers were so helpful definitely the place to stay In Bristol!!! Thankyou

Asked for a twin room. Emailed twice. And ended up with a double room. Really disappointed with this and ruined an otherwise perfect trip

Location is good, within 5 minutes walk to coach station and shopping area. Breakfast is better than expectation, just only one coffee machine so there is always queue. Good value for money.

good no sliders provide