Pullman Brisbane King George Square Reviews

Response from Property: Dear Hrrichard,Thank you for sharing your experience. I appreciate your feedback on the lighting, housekeeping service, and communication challenges. Your comments are valuable, and I apologize for any inconvenience you faced. We will review these concerns with our team to improve our service and ensure a more seamless experience for our guests. I hope we have the opportunity to welcome you back for a better stay in the future.Sincerely,Roshit Manmohan - Front Office Manager

Response from Property: Dear Yeung Winnie,Thank you for your feedback. We\'re glad you found our location convenient. We appreciate your comments regarding the traffic at the lobby and will certainly look into ways to improve the flow for guests with cars. We hope to welcome you again soon for a more seamless experience.Sincerely,Roshit ManmohanFront Office Manager

Response from Property: Dear Flyer King,Thank you for your feedback. We\'re glad to hear you enjoyed the location. I sincerely apologize that the customer service did not meet your expectations. A warm welcome is an essential part of our service, and I regret that we missed this opportunity with you. Your comments will be shared with the team to improve our overall guest experience.We hope to have the chance to welcome you back and provide you with a more memorable experience.Sincerely,Roshit Manmohan - Front Office Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. I\'m glad to hear that you found our location convenient. I apologize for the lighting situation in your room, and I appreciate your suggestion. We will certainly consider adding additional lighting options to enhance the overall comfort and experience for our guests. We hope to welcome you again soon for a brighter stay.Sincerely,Roshit ManmohanFront Office Manager

Response from Property: Dear Bambang W,Thank you for your review. I'm glad you found our location convenient for exploring Brisbane. It's great to know you enjoyed the walkable attractions. We hope to welcome you back for another enjoyable visit.Sincerely,Roshit ManmohanFront Office Manager

Response from Property: Dear Angela,Thank you for your feedback. I sincerely apologize for the confusion regarding the breakfast charges. I understand how frustrating it can be to encounter unexpected costs.I’ll make sure to review our breakfast communication to ensure guests are better informed about their options before arrival, to prevent any surprises in the future.We truly appreciate your understanding, and we hope to provide a smoother experience during your next stay.Sincerely,Roshit ManmohanFront Office Manager

Response from Property: Dear Ho Fung,Thank you for sharing your feedback. I’m glad to hear that you appreciated our great location next to City Hall.I apologize for any inconvenience caused by the closure of some amenities. We strive to ensure that maintenance and weather-related issues do not impact our guests' experience, and I’m pleased that alternative options at the Sofitel worked out for you.Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future.Sincerely,Roshit ManmohanFront Office Manager

Response from Property: Dear Leung Hang Yee,Thank you for bringing these issues to our attention. We apologize for any inconvenience caused by the loose socket and the malfunctioning bedside lamp during your stay.Maintaining the functionality and safety of our rooms is a top priority, and we will address these maintenance concerns promptly to ensure that they are resolved for future guests. Your feedback is invaluable in helping us improve our facilities and provide a better experience for all our guests.We appreciate your understanding and hope that despite these issues, you were able to enjoy your stay with us.Warm regards,Tarunika DasguptaFront Office Manager

Response from Property: Dear Sue,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel and that you found our location convenient.It's great to know that you had a fantastic experience at our rooftop bar during the evening. We strive to provide our guests with memorable experiences, and we're pleased that you were able to enjoy the ambiance and offerings of our rooftop venue.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Tarunika DasguptaFront Office Manager

Response from Property: Dear TK123,Thank you for sharing your feedback with us. We genuinely appreciate your understanding and hope to have the opportunity to regain your trust during your next stay. Rest assured, we are committed to addressing the issues you encountered to ensure that your future experience with us exceeds your expectations.We look forward to welcoming you back and providing you with a memorable stay.Warm regards,Tarunika DasguptaFront Office Manager

Response from Property: Dear Coola C,Thank you for sharing your feedback regarding your recent stay with us.We're glad to hear that you found our hotel to be conveniently located in the central area, with easy access to Brisbane Central Station and nearby restaurants and shopping areas. However, we apologize for any inconvenience caused by sharing facilities with another hotel in our group. We understand that this may have led to overcrowding at times, and we appreciate your understanding in this matter.Regarding your comments about the room, we apologize if you felt that it was basic compared to the price paid. We aim to provide our guests with comfortable and value-for-money accommodations, and we will certainly take your feedback into consideration as we strive to improve our offerings.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Warm regards,Tarunika DasguptaFront Office Manager

Response from Property: Dear Ray_Toowoomba,Thank you for your positive feedback. We're delighted to hear that you enjoyed your stay with us.It's wonderful to know that you found our hotel to be centrally located and that our staff were polite and helpful. Providing excellent service is a top priority for us, and we're pleased to hear that we met your expectations in this regard.We're also glad that you enjoyed the quality of our breakfast offerings. We strive to provide a variety of delicious options to start our guests' days off right.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Tarunika DasguptaFront Office Manager

Response from Property: Dear VMARK traveler,Thank you for your brief yet positive feedback! We're glad to hear that you enjoyed your stay with us.We look forward to welcoming you back for another cool and comfortable stay in the future!Warm regards,Tarunika DasguptaFront Office Manager