Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJun 30, 2025|Studio Suite
Chan CharlotteIt’s a beautiful hotel. Room is nice and comfy. Location is perfect.
However, service is terrible. Like a 3-star hotel.
When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help.
Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed.
From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish.
A request of a kettle took 30 mins.
We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.
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Price per night from:€748
Posted onAug 18, 2026|Two Queen Room with Hancock Tower view
Guest UserThe hotel's location is excellent, right in Back Bay, making transportation incredibly convenient. There's a shuttle bus from the airport to the hotel, and it's within walking distance of the train station. The views are great, with the Boston Public Library right downstairs, and shopping and dining are very accessible. The room was clean and tidy, the bedding comfortable, and the overall stay was very relaxing. The hotel staff were friendly and helpful, and both check-in and check-out were smooth. Overall, it offers good value for money, and the toiletries and coffee bar were also very good. The only minor downside was that there was only one chair in the room, which wasn't very convenient for two people.
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Price per night from:€266
Posted onNov 11, 2019
ZILIThis Indigo should have just been renovated last year, and Apple's own map shows Holiday Choice. I have stayed a lot at Intercontinental / Crown / Holiday / Smart Choice. This is my first time staying at Indigo. Some places around are under maintenance and a little messy, but there are many restaurants and supermarkets. Get a staple drink for breakfast, a small portion and a bad attitude.
There is no garden around this hotel. Why is it called Garden? Because next to TD Garden, which is also the home field of basketball and ice hockey teams, concerts are also held, the price changes a lot, there are often no rooms when there are activities, and it is noisy after leaving at night. It is also next to the North Railway Station and the subway station, but to go to New York from South Station. There is a parking lot and valet parking at the entrance of the hotel.
Unfortunately, when I checked in, it was 5 ° C outside, and I changed to the fourth room to heat up. When your room has a small air conditioner as shown in Figure 4, the large air conditioner is likely to be bad, and the small air conditioner may also be bad, much colder than the hallway. The front desk will let people repair it. (Fake decoration) If it is not repaired, it will help you to change. The attitude is good, but I suspect that they already know which rooms have bad air conditioning. The cleaning staff speaks Spanish, not English at all, and requires software translation.
In short, you don't need to live here if you don't want to watch the game nearby.
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Price per night from:€269
Posted onDec 26, 2024|King Room
Sergei TonkovAn excellent new hotel.
The rooms are small, but very comfortable! A comfortable large bed right by the window with a city view (at check-in, you can choose a low or high floor and whether or not to have a city view).
Check-in is easy.
The shower and all the plumbing are new, everything is superb.
Modern TV.
The lighting, air conditioning, TV, etc. are controlled from a tablet, which is also very convenient.
There are two types of curtains: blackout and sun protection.
The area is convenient – you can quickly reach Cambridge, and Downtown is a 15-minute walk away.
, the Freedom Trail is also nearby.
The hotel is located in the bus station building, but there are few people around, so it doesn't feel like a neighbor. However, there is a large food court nearby, a huge supermarket with a huge selection of everything, including alcohol and prepared foods. Also across the street is Little Italy, with many delicious restaurants and bars.
Overall, we are very glad we chose this hotel.
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Price per night from:€239
Posted onJul 20, 2026|King Room
Beans23The location was great for us to do all we needed. It is possible to walk to most places but is also easy to get an Uber. Staff were really friendly and helpful. The room was fine, but the bathroom a bit tired. Someone had stuffed toilet roll into the door stop and there were patches to the shower, but otherwise it was fine.
The warm cookies on arrival were a lovely touch, as were the chocolates left in our room on the second evening.
There is a small gym, suitably kitted out, but guests can also use the YMCA gym in operating hours.
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Price per night from:€195
Posted onApr 28, 2026
Guest User
A stylish, industrial-themed hotel with a perfect location! It's close to famous breakfast spots and a lobster chain. Two subway stations are practically on its doorstep, and Boston Common is also nearby. Truly close to everything! The room didn't have a coffee maker or kettle, and the shower pressure was quite low. My room key had some vouchers tucked inside, but the front desk didn't offer any information about the hotel's facilities beyond collecting the deposit and handing over the key card – not a single word. However, the cleaning staff and other employees were all very friendly.
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Price per night from:€235
Posted onNov 17, 2025
Heidern
This is probably the oldest-looking Ritz Carlton that I have visited. It is just like a normal hotel. The location is great, but everything else just doesn't look like a Ritz-Carlton. You will feel this the moment you get of the car. However, it is Boston and everything is overpriced.
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Price per night from:€836
Posted onFeb 2, 2026|King Room
Anonymous UserHad such a wonderful experience here, we went on a little weekend getaway before our first baby comes, firstly they gave us a complimentary upgrade to our room, my honey and our friend enjoyed the bar drinks and were served their beverages in the timely manner, breakfast the next morning, the food was delightful and was brought directly to our room for us. Check in and out was made so easy with the kindest front desk attendants. The view from our room was incredible!
10 out of 10 will be staying here when we find ourselves in Boston again.
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Price per night from:€248
Posted onAug 14, 2026|Deluxe King Room With Water View
Guest UserThe hotel is conveniently located right out of the building, across the bridge, and you'll find the JFK metro station. You can take the Red Line from there to Harvard, MIT, and downtown, which is really handy. There's a Star Market near the subway station, good for grabbing some food, though there aren't many restaurants nearby. The front desk staff, especially the sweet young lady from Guangzhou who wears glasses, was quite enthusiastic. The other Asian-looking staff, I'm not sure if they were Chinese, weren't as friendly, so I didn't get to chat with them. The hotel offers airport shuttle service, which is a great perk. The foreign drivers are also very friendly. I booked a pickup when I landed, and even though it was just me, they still came to get me, saving me a good few tens of dollars. The room was quite spacious, and you can get two cookies from the front desk every day. Overall, it was a good stay, but hotel prices in Boston are seriously expensive!
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Price per night from:€167
Posted onJul 28, 2026|Room with 2 Queen Beds - Mobility/Hearing Accessible Bathtub
Guest UserOne restaurant. Just had some breakfast there. A bit pricey, but it is a Hilton. The gym is 5 star. Not a typical hotel gym. This was a highlight. Rooms are fairly large. 2 bottles of water provided in room. Bathroom was large. And for
The price per night I paid via Trip.com , it was a bargain compared to other properties in the area. A short walk to Newbury St., and about a 15-20 walk to Fenway.
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Price per night from:€242