Medina Hotels with balcony

"The hotel is generally good, close to the men's gates but far from the women's gates. They don't have breakfast or a restaurant. The staff's service is excellent, especially the receptionist."

"I stayed at Sebal Almasi Hotel in Madinah for a few days. The biggest advantage of this hotel is its excellent location, very close to Masjid Nabawi. The hotel was clean and well-maintained when we arrived, and the overall environment was pleasant. However, there are some areas that need improvement. The reception staff were not very helpful, and communication was difficult. The front desk staff often seemed busy with their phones, and for even small issues we had to visit the reception multiple times before getting assistance. Housekeeping service was also below expectations, as no one checked whether the room needed cleaning during our stay. In addition, basic amenities such as a toothbrush and toothpaste were not provided in the room. Overall, the hotel has a great location and a clean, comfortable atmosphere, but the customer service and housekeeping need significant improvement."

"Nice hotel close to the Prophet Mosque. At first, the hotel room was dusty and dirty, including the bathroom. Then two guys, Anwar and Junaid, came and cleaned it up so well that I had a very nice 14 days. I would like to thank Anwar and Junaid; thanks to them, I was very satisfied."