Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMar 14, 2026
Guest User
High marks
- breakfast (lots of choices, intricate and delicious)
- room is spotless, clean, spacious and bed is soooo comfortable
- love the shampoo, conditioner and lotions
- right beside the hotel there is a food complex for even more food choices
- concierge helps on getting taxis
Low marks
- this could be a one time thing that my room blackout in the middle of the night for awhile and after that tv has no signal til morning and the aircon malfunctioned stating aircon filter need to be cleaned
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Price per night from:PHP 3,998
Posted onOct 26, 2025|Superior Twin Room
Guest UserThe hotel is still improving its facilities and is under renovation when I checked in. There is no hot and cold shower, no provision for shampoo and conditioner, but fragrant liquid bath soap are available in the bathroom The bottled water in the room is for sale but water dispensers are provided in each floor for guests’ drinking consumption. Other supplies such as slippers and toothbrush and toothpaste are provided only upon request.
On the other hand, all hotel staff are very accommodating and friendly. The buffet breakfast is satisfying with options to choose from- Filipino and/or American breakfast are available. The swimming pool is so inviting but due to rainy, cold weather situation during my stay, I was not able to feel the pools’ water. 😁
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Price per night from:PHP 1,741
Posted onApr 17, 2026|Deluxe Twin Room
Cecil BenitoWe had a nice trip to Bacolod and stayed at Acacia Hotel for 4 nights. The people are very warm and they always greet guests and the service is excellent. Breakfast buffet is good and included with our accommodation which is very affordable with the amenities as well with wave pool. We also enjoyed the massage that we availed. There is just one thing that the management must address, the ac had a disturbing sound and I hope they would fix it. The location is good because it’s very near the mall. Overall we had a good time staying at Acacia Hotel Bacolod.
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Price per night from:PHP 1,868
Posted onFeb 17, 2026
aldwinjasper
I have mixed feelings about our recent stay. On many fronts, this hotel hits the mark perfectly, but a significant issue with the room layout left our group feeling a bit frustrated.
The Positives
The Staff: Truly the highlight of the stay. Everyone we encountered was incredibly kind, professional, and helpful.
Value: Generally speaking, the prices are very reasonable for the level of service and the amenities provided.
The Issue: ”Unequal and Unfair” Room Sizes
We were a group of 8 people and booked 4 separate rooms (2 people per room). Despite paying the same rate, the room sizes were wildly inconsistent. Some of us had plenty of space, while others felt cramped in significantly smaller quarters.
When we brought this up to the front desk, the staff actually confirmed that we aren't the first guests to complain about this. It’s disappointing to know that management is aware of the ”size lottery” but hasn't taken steps to adjust the pricing or clearly categorize the rooms during the booking process. It feels unfair to pay the same price for a much smaller experience.
If you are traveling solo or as a couple and don't mind a bit of a gamble, this is a lovely place to stay. However, for groups booking multiple rooms, the lack of consistency is a real problem. I hope management addresses this soon—either by renovating or by being more transparent about room dimensions or adjusting prices for smaller cuts.
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Price per night from:PHP 2,520
Posted onJun 16, 2025
Anonymous User
Clean, near malls. The staff were incredibly friendly and helpful. We particularly enjoyed the comfortable beds but the water has a bit of a rust smell. The hotel's location was also very convenient, making it easy to explore the city. We would highly recommend this hotel and would definitely stay here again.”
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Price per night from:PHP 1,487
Posted onApr 28, 2026
Guest User
The room is large enough for us , I chose double bed yet the front desk officer gave us good for 3 person room .It was twice that the power automatically off and later on after few minutes it will turn on.
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Price per night from:PHP 1,786
Posted onMar 31, 2026
Guest User
Everything was handled professionally the moment I checked in. The front desk was all smiles and was happy to assist and get everything ready for us to settle down in our room. Front desk team were very approachable kudos to all of them including the Guard and the buttler. I ordered at Twist Cafe and let it delivered through room service it came at the right time and the waiter who served the food was kind and friendly as well. I lovd how everyone was really passionate on their jobs, an excellent compliment to all! I like the breakfast set up at AZUL with the mellow relaxing music and the view of the pool and rooms feels really like I'm on a vacation. The only thing that was off was the internet or wifi connection in my room it was on and off I booked because of a very important interview so I was expecting to have a high speed connection in the room I hope next time make sure your wifi is stable and consistent.
Nevertheless, Thank you and Good Job Team Sugarland!
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Price per night from:PHP 2,811
Posted onFeb 15, 2026
Guest User
Nice budget hotel with clean rooms. Bedsheet and towel are smelling fresh. The only off for me is that there is no elevator in the building and my room is in the third floor. No room service but there is one small coffeeshop at the ground floor which serves as an outlet.
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Price per night from:PHP 1,387
Posted onMar 29, 2026
Guest User
Booked this hotel because i was looking for a hotel that is close to Bocolod airport and it was published as 3.8kms to the airport
But in actual fact it's actually more than 15 kilometres away, it's very FAR
AND to find this hotel was another problem because on the maps online app i this name doesn't show up
When i arrived at the hotel it's actually with a different name
Can you please rectify and not confuse customers
Overall it's just a budget hotel
VERY Disappointed
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Price per night from:PHP 1,024
Posted onJul 23, 2026|Fan Room (2 Single Beds)
Guest UserOverall, the place was good and provided a comfortable stay. The location was convenient, the atmosphere was pleasant, and the amenities were generally satisfactory. The host or staff were also accommodating, which made the overall experience positive.However, the cleanliness of the place could be improved. Some areas did not appear to have been cleaned thoroughly, and there were a few details that needed more attention before guests arrived. A cleaner room and better overall maintenance would have made the stay much more comfortable and enjoyable. Despite this, the place still has good potential, and I believe the experience would be significantly better with more consistent and thorough cleaning.
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Price per night from:PHP 580