Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJan 4, 2026|Deluxe Family Room
Guest User
Stayed for two nights.
Had some issue with our hotel room key. The staff were very proactive trying to resolve the issue, but it was only till the 2nd day of our stay that was resolved.
There was no compensation for the incovenience caused as we only had 1 phisical key for 4 ppl.
Having said that, the rest of the service was very nice, would be happy to go back again.
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Price per night from:€94
Posted onJul 16, 2026|Deluxe Room
AiimmmStaff are great and helpful. Good view from rooftop.Room are spacious and good sound proof from beside rooms. Comfort linen and bed. Breakfast is delicious.
Only one thing I don’t like is the sound of swimming pool and go to my room because it just down from the pool
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Price per night from:€100
Posted onMay 4, 2026
Betty 99
What an absolutely wonderful slow-paced trip! I checked out on May 2nd and couldn't find my watch. I was about to give up, but then I mentioned it to the front desk when I was leaving, asking them to keep an eye out and help me search. To my surprise, just before I got into my car, the front desk attendant called to tell me they had found it! I'm so grateful! And also, the late-night snacks were practically a full dinner – all the dishes were fantastic and delicious.
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Price per night from:€60
Posted onAug 14, 2026|2 Queen Standard River View Balcony
Guest User
The staff were incredibly friendly and helpful. What really stood out to me was the exceptional care and attentiveness of the swimming pool counter staff and the pool attendants. They constantly kept an eye on the children, reminding them to be careful and not to slip. ❤️ They were super, super thoughtful! If there was any water by the pool, they'd quickly clean it up to prevent kids from slipping. Seriously, they were incredibly dedicated! The buffet breakfast was also delicious with a great variety of options. The environment and rooms were very clean and tidy, with no damp smell; the air even smelled fragrant. It was absolutely great value for money!!! I will definitely revisit this place next time I'm in Tainan ❤️ My kids and I absolutely loved it here ❤️
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Price per night from:€113
Posted onJul 13, 2026
Anonymous UserThey didn’t change the bedsheets before we checked in. When we were about to go to bed, we noticed stains and hair strands on the bedsheets. We called the number provided at Level 1 because there were no staff at the front desk. Thankfully, someone came to replace the bedsheets, but the experience had already made us very uncomfortable.
The only solution the hotel could offer that night was to replace the bedsheets. They did offer to move us to another room the following day after I lodge a complaint to trip.com, but by then we didn’t want to go through the hassle of packing and unpacking everything again.
This wasn’t our first stay at this hotel, but it will definitely be our last.
The hotel’s response to my review was simply that they had changed the bedsheets. However, I have photos and videos clearly showing the stains and hair strands on the bedsheets, so I’ll leave them here for everyone to make their own judgment.
I do want to give credit to Trip.com for their excellent customer service. They followed up closely on our complaint and offered a small amount of compensation, which I appreciated.
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Price per night from:€32
Posted onApr 27, 2025
Guest User
Although it is not a five-star hotel, the service is very good. We booked a shuttle bus from the high-speed rail station. The bus was new and clean. The hotel manager Lin was very considerate and tried his best to meet our needs. If you bring children to stay, it is recommended to participate in the kiln control itinerary, which is very fulfilling and takes about five hours. While waiting for the kiln to come out, the children are also arranged to visit grandma's vegetable garden and go fishing. Adults and children are happy. The lobby on the first floor also provides 24-hour free drinks and biscuits. There are also midnight snacks in the evening. It is a bit disappointing that the counter announced that the midnight snack is small rolls of rice noodles. I was looking forward to it, but it turned out to be small meat dumplings, but it was also delicious. There is also Hong Kong-style dim sum on the first floor. We did not make a reservation in advance, but unfortunately there were no seats. I highly recommend this hotel for children to play 🤣
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Price per night from:€79
Posted onJun 19, 2026
Guest User
The morning shift receptionist, Ms. Zhang, was incredibly helpful and thorough in her introduction. They offered a complimentary hot spring pass with the room booking, which I used at noon. Breakfast was also included and quite substantial. They even threw in a discount voucher for cosmetics! The Guanziling mud mask alone was half the price of the cosmetics voucher. You can check the price of the cosmetics yourself and you'll see what a great deal it was!
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Price per night from:€80
Posted onMar 20, 2026
Guest User
The staff were really friendly, and the facilities were great too. We had a mud hot spring on the balcony, so we didn't even have to go downstairs to soak. It made for a very relaxing and enjoyable day.
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Price per night from:€78
Posted onFeb 8, 2026
Guest User
The environment was very clean and the soundproofing was pretty good, so it was very quiet at night. I slept wonderfully. The room overall was spotless.
The breakfast was decent. This time, I stayed in a triple room and thought it was super great – the hot water was incredibly hot! 😄😄😄 I really liked it.
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Price per night from:€48
Posted onMar 24, 2025
LeeJean
My second stay in this hotel. Their receiption staffs are helpful and polite. Their Breakfast is normal but their soup is nice especially they will take your order in advance.
Thank you for your service.
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Price per night from:€48