Highgate Hotels in Boston

The hotel is located very close to China Town and Boston Common, within 15 min walk. Part of the Freedom trail is very close to Boston Common. It’s a bit far from Long Wharf area but still convenient to take a subway to go there. The distance to Farneuil Hall is within 30min walk. Overall it’s a good location. Clean and spacious room space. But the bathroom is the smallest ever Hilton hotel I had seen. The door is scratching the toilet bowl when you try to fully open it. The shower is very small too making it not a pleasant bathroom experience. Other than this, it’s a nice Hilton hotel.

The hotel is about a 8 minute walk from JFK UMass T station; from there it’s quite convenient to get to downtown Boston. The room is clean and large, albeit the furnishings are a bit dated. The bed was comfortable and there was good chairs and furniture available for a couple to use. Didn’t try the breakfast or the cafe, but it seemed decent from what we could see.

The hotel room's thermostat was set at 68 degrees F when we entered but we found it to be quite warm, so we turned the thermostat down to 65 degrees, then further to 62 degrees because the room was still quite stifling. Around 2:00 a.m., uncomfortable and sweating while trying to sleep, we called the front desk and told them that we had lowered the thermostat to 60 degrees F but that the heat was just as warm as when we first entered the room (there was no way to measure it but I'm guessing it was close to 80 degrees). The front desk told us that the thermostat only controls the heat; that is, lowering the temperature will not actually cool the room or turn the heat off. They told us that the only way to stop the heat was to turn it OFF. We were also advised to open a window, which we did; but the noise from the city outside did not help us get a good night's sleep at all, and the room took a while to cool down enough to be able to sleep comfortably. This one issue---the extremely warm and uncomfortable room---is enough to make us not return to this hotel in the future.

It was a quick trip, I didn't get checked in until 3am and left out @9 am. The room was very clean. I was able to grab a quick bagel thanks to the free breakfast buffet. My car was waiting for me and my bag was place in my car by the attendant. Once I was home checking my emails I realized my stay was prorated and I was not charged a full day. I really appreciate them for noticing and applying the credit. I will be choosing Embassy Suites for future trips to Boston.

I’ve been attending an event at this location for the last 3 years and this was by far the worst one yet. The rooms are SMALL… a suite is the size of an average hotel room. The queens were hardly enough for a couple. Their run rooms are literal closets. It is very clean, staff was great about replenishing towels and providing extra within a reasonable time. However, I was a little taken back when management refused to accommodate the event and often shoved us out of the way to prioritize 2-3 pilots coming in from the local airport. We are a 2,500+ person event and staff seemed to go out of their way to make things extra difficult. Elevator lines were ridiculous and when we tried to use the stairs, one of the managers lied and said they didn’t have any. Luckily we found them ourselves and just proceeded to use them as necessary. I was taken back by the bell hops who literally shoved their hand in your face demanding money before you could even take your bags off the cart… certainly made me not want to tip them at all especially after watching them man handle our luggage and throw it around. When it was time to leave, one member openly groaned in annoyance when we had requested our bags be taken to valet. Nobody wanted to do their job without extra money being tossed at them. Finally we got our luggage to valet and before I could even get my wallet out one member scoffed in disgust and tossed the cart at us… certainly not going to tip after that tantrum. 3 years ago this was my favorite location but you can actively see the decline in service and respect toward patrons. The location is ok at best. It’s in walking distance to great restaurants and such, however it’s impossible to park and unload on the main busy street. I’m glad we have a new hotel for next year…

Though the customer service at the front desk was great, other things weren’t. When we arrived in our room, we immediately noticed gross stains on the lamp shades and walls. We had a lunchbox with a few snacks for our toddler and when we woke up found chewed holes from mice in the lunch box and multiple bags of food. The bathtub would fill during a shower and took about 20-30 minutes to empty afterwards. Half of the outlets in the room didn’t work. And Convenient for out of staters the breakfast area was closed. My fiancé and I agreed that it’s not worth saving money and from now on we are sticking with Marriott or Hilton!

Feb 17-18 celebrating our grandson's 10th birthday and I can't say enough about what a great hotel experience we had. The Front desk staff were so nice and quick and handed my grandson a gift right away, without us asking for anything. The elevators were quick, the room was spacious, and the beds were comfy. The concierge ASHLEY was the best! She gave us good advice about how best to get around, and seemed genuinely excited about the birthday of our grandson, so much so that when we returned to our room later in the evening, there was a wonderful gift basket waiting for him, with snacks and a personally signed 3-D card from Ashley. That was above and beyond. Thanks Marriot!

When I checked in, I asked if I could get a room with a city view. The guy at the front desk smiled and said that the room I booked could not be viewed. I received the room card and went into the room. It was quite spacious and the bathroom was big enough. But there was a buzzing noise. I checked and noticed that there was an ice machine next door. It turned out to be the sound. I went straight to a person at the counter and told him about the situation. He immediately accompanied me upstairs to check. Originally, he said that the ice machine could be turned off, but after consulting, he said that the ice would melt into water and overflow. But there were no vacancies. He gave me earplugs but I refused. He said to see if there were any reservations that night but did not come. I said I would wait. As a result, I waited for more than half an hour. I guess before 12 o'clock, I called to say that someone had cancelled. He came up with the room card and changed the room. It was much quieter. I wrote down his name: ******, the front desk manager of InterContinental Hotel. I can only say that I was lucky. If no one had cancelled the reservation that night, I would be in trouble.