Blackman Hotels with Pools

Met my brothers coming from Ohio here, had to be at a sporting event by 7am the next morning and while the location was perfect for us this property wasn’t. Very outdated and ceilings leaking. Furniture in lobby heavily stained. Property is also a long term rental. Vehicle with flat tires in lot that had been there a long time. Everyone that smoked congregated outside of lobby, my room was right above there and smelled like a 50 year old ashtray. Broken tiles in bathroom and everything felt unclean. The lady doing check in was nice but I had to stand in the lobby while she had a smoke break.

Hotel was good, good location for where I needed to go, first time stay at Tru and boy what a disappointment. Go downstairs for breakfast and asked staff who was laid back on sofa, where are the eggs? She replied in a not so friendly way there are no eggs today, no explanation no nothing. Last time I will stay at this chain, all hotels in area serve breakfast with eggs, if it is an order issue the manager should be reprimanded, if a staff didn't feel like making eggs issue the manager should address it. I thought I went to a third tier chain motel!

RANDAL WAS GREAT AT THE FRONT DESK. HAD HOMEMADE COOKIES BAKED AND VERY WELCOMING. THE YOUNG LADY DOING THE BREAKFAST WAS WONDERFUL. VERY FRIENDLY. SHE HAS BEEN EMPLOYEE THERE FOR QUITE SOME TIME. SHE IS A KEEPER.

travel takes me to many locations with the opportunity to stay at a broad range of hotels. I was here for only one night, but have to say this this one of the best hotel experiences I have had in quite a while. The hotel is new so not yet subject to the wear and tear of time. However, one can tell that there has been an attention to detail to keeping this place spotless for guests. The lobby is spacious and well-lit with plenty of seating for dining or lounging with colleagues. Breakfast was prepared to order and very good. The lobby has some additional seating areas that offer some privacy which I used to conduct some work while hanging out there. The room was perfect - modern, clean, and comfortable. The service was outstanding from the moment I arrived for check-in, asking for help with local restaurants, and the bistro. Lea (sp) was particularly helpful. This hotel will become my go-to location to stay in Jackson in the future! Highly recommend.

We arrived after Midnight. We found that the doors are locked during certain hours (I believe it is 10 pm and 6 am) and we had to press an intercom button to get the attention of someone at the front desk onky nobody was there. My husband pressed the button several times and knocked on the glass doors and finally someone came to let us in. Turns out the intercom buzzer wasn't working (we tested it with the employee). Other than that the stay was pleasant. The bed was comfortable and there was an extra pillow on the bed. The room was clean and as we were only staying over night, we didn't have use for the amenities.

Check in was really strange at this hotel. As if we were inconveniencing the desk clerk when we arrived (after the MSU football game in East Lansing). My brother in law reserved 2 rooms for he and his wife and for my husband and I to stay after the MSU -Ohio State game. He reserved 2 king rooms at least 2 months prior. Yet when the 4 of us checked in after the football game, the desk clerk had trouble finding our reservations. It took forever to check in. Then she assigned my brother in law to a 2nd floor room and assigned my husband and I to a 1st floor ADA room...by the elevator and the ice machine. I’m pretty sure they messed up our reservation and stuck us in the only king room left. The clerk refused to move us. The lobby was clean. The room was absurdly tiny. There was no chair (even though the website description includes a chair). There was almost no toilet tissue left on the roll. When we returned from a quick dinner at the nearby Red Lobster (a nice easy walk away), the free sodas, snacks, and fruit were all put away and no longer available...not mentioned to us or offered when we checked in. The bed cover was very thin and there was no blanket available, not even one in the closet. The bed was comfortable and the room was clean. The bathtub area was dated. The caulk was old and cracked, the wallpaper needed repair, the shower curtain was in bad shape, and there was rust around the tub drain. The mini fridge was in good repair, but there was no microwave in our room. Brighter lighting would’ve been welcome. The HVAC worked well but was noisy, making it hard to sleep. Breakfast was the usual options. We grabbed a quick cup of coffee before hitting the road and would’ve appreciated lids for our coffee cups. When my brother in law sat to drink his coffee, the chair completely collapsed. There was no staff to notify; we put the chair to one side. Thankfully his quick reflexes averted injury. All in all not a terrible hotel but could use some updating and more conscientious staff at reservations/front desk.

I had to use 20,000 points to stay here but it was worth it the motels very clean and in good shape and managed well and we had a suite at two queens. The bedroom very comfortable sweet girls, extra room and purposes normal but being in this jail area is probably one of the better motels it’s $100 room but it didn’t cost me anything but 10 days the points go down to 10,000 but oh well yeah we’re down here golfing in Jackson cell if I was in the area I would stay here again for sure

Whether on an extended stay or short-term visit, the new TownePlace Suites Jackson easily meets your travel needs. Our hotel features a location near various destinations including Falling Waters Trail, Henry Ford Allegiance Health and Consumers Energy. Spend time shopping at Jackson Crossing Mall. Drive and explore downtown Jackson, located 3.5 miles away. Retire to our studio or one-bedroom suites where a setting complete with pillowtop beds and locally inspired decor await. Finish tasks from work with the aid of our free high-speed Wi-Fi, moveable desks and ergonomic chairs. Elevated to meet your extended-stay needs, our suites feature full-size kitchens and comfortable living spaces with cozy pullout sofas. In the morning, join us at our free full hot breakfast buffet. Active travelers will appreciate our indoor pool and fitness center. Find time to slow down or achieve your travel goals while in Michigan thanks to TownePlace Suites Jackson.

This is clearly a very well run hotel. My family and I are currently staying here for a wedding in town, and I cannot say enough positive things about this Holiday Inn and the staff. James at the front desk is phenomenal! When we were checking in, he was tied up with a customer on the phone and a line formed. He handled it so well, professional and kind. He also helped my sister switch into a different room type and went above and beyond! He is a new employee, but you'd never know it. I wish everyone in the hospitality industry could be as great as James! Actually, every staff member we encountered was incredibly helpful and friendly. I personally was staying in one of the King Jacuzzi rooms. It's great! It's larger Sq ft than a standard king, and I loved the layout. The bed/bedding is very comfortable! I usually don't sleep well in hotels and I actually had a great night's sleep. Overall I would absolutely stay at this hotel again in the future. I'm actually disappointed we have to leave in the morning. Thank you for being such a great example of what the hospitality industry should really be like.

We traveled across the country and spent many nights on the road. Utilizing Trip Advisor I tried to plan our stays with hotels with good reviews. This was not an easy job. Lots of time I had to look at hotels further down the road then we preferred to drive to find a good one. I can only assume hotels are having a hard time finding workers hence the bad reviews. This hotel was great. Just a regular Holiday Inn Express but clean and comfortable. Breakfast was good. Very happy with this hotel and this hotel brand.