Angsana Bintan Reviews

Response from Property: Dear nurhuda,Thank you for your kind review and for highlighting the excellent service you received from our concierge, dining, and spa teams. Glad to hear that our team made you feel welcome and well taken care of throughout your stay, including the prompt communication prior to your arrival.I am also happy to know you enjoyed the comfort of your room and its beautiful sea view, one of the features our guests often fall in love with.We appreciate your feedback regarding the lighting along our pathways. Your comments are well noted, and we are looking into ways to enhance visibility and comfort for our guests walking around the resort at night.Thank you once again for staying with us. We hope to welcome you back for another relaxing and memorable experience.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear Liane C,Thank you for sharing your experience with us. It is truly heartwarming to hear that your first solo trip brought you the peaceful escape you were hoping for. I am glad you had the chance to try new activities like kayaking and archery, it sounds like a memorable adventure!Your kind words about our team mean a great deal. Whether at reception, the restaurant, or out and about on the resort grounds, they always strive to create a genuine connection with our guests. Being greeted by name, even in passing is one of those small touches that reflects the care we hope every guest feels here.We are honored to have been a part of your first solo journey, and we hope to welcome you back again soon whether for another quiet retreat or your next adventure.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear Qifan,Thank you very much for your kind words. I am delighted to hear that your stay with us was such a pleasant and memorable one. It is wonderful to know that our team’s hospitality made a lasting impression, especially Dila, Chemil, and Warso. I will be sure to pass along your appreciation to them personally.We are also thrilled that you enjoyed the spa treatment. Our team at the spa takes great pride in creating deeply relaxing experiences, and your recognition means a lot to them.Thank you once again for recommending us. We hope to welcome you back soon for another peaceful and rejuvenating escape by the sea.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear Elle Ja,Thank you so much for sharing your wonderful experience at Angsana Bintan. We are thrilled to hear that you thoroughly enjoyed your stay with us and that our team made such a positive impact on your visit. Your kind words about our staff and service are deeply appreciated – we truly believe in creating authentic and supportive experiences for our guests, and it’s heartening to know that we succeeded during your stay.We’re also glad that you enjoyed the food, especially the room service and breakfast buffet! Your feedback on the portion sizes and the quality of the meals will surely be appreciated by our culinary team.It warms our hearts to know that you plan to return, and we can’t wait to welcome you back for another memorable stay. Thank you once again for your kind recommendation, and we look forward to hosting you again soon.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear Mama2,Thank you for returning to Angsana Bintan and for choosing us to celebrate your husband’s milestone 40th birthday! We’re so glad to hear that we were able to surprise you with something special for the occasion – it was truly our pleasure to be a part of such a memorable celebration.We appreciate your feedback regarding the condition of some of our facilities. While we continuously strive to maintain of our resort, we understand that certain areas may require attention. Your comments are incredibly valuable, and we’ll make sure to share them with our team as we look into further enhancements for the future.We also note your feedback regarding the restaurant and dining options. Our culinary team is always working on new ideas to elevate the dining experience, and we’ll certainly take your suggestions into consideration as we continue to improve.We’re delighted that, despite these areas, you still found the resort to be a great option for families, and we truly hope to welcome you and your loved ones back for another special visit.Thank you once again for sharing your thoughts with us, and for making us a part of your family’s celebration.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear Value guest,Thank you for your kind words! We are thrilled to hear that you found our team friendly and your overall experience fantastic. Your feedback means a lot to us.We look forward to welcoming you back again soon.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear SGFamily,Thank you for your kind words! We are delighted to know that our customer service made a positive impression. I will share your feedback with the team and they will truly appreciate it.We hope to welcome you back again soon for another relaxing getaway.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear Value guest,Thank you for choosing to stay with us at Angsana Bintan once again. We are absolutely delighted to hear that you had such an enjoyable time, especially with your golf outing at the nearby Laguna Bintan Golf Course!Your kind words about our team, particularly the restaurant manager, and our spa services, are truly appreciated. We are glad to know that the attentiveness and helpfulness of our staff made your experience even more special. I will certainly pass along your compliments to the team – they will be thrilled to know their efforts have made a positive impact on your stay.Regarding the issue you raised about the slippers, please accept our sincerest apologies for any misunderstanding. We understand how important transparency is, and we will be sure to improve communication with our guests regarding any additional charges. Rest assured, your feedback has been shared with our management team so we can ensure this doesn’t happen again in the future.We are also pleased to hear that your room provided the comfort and beautiful views you were hoping for. It’s wonderful to know you had a relaxing space to unwind and enjoy the surroundings.Thank you once again for sharing your experience with us. We look forward to welcoming you back to Angsana Bintan in the future, where we will continue to strive for excellence in providing memorable moments.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear Value guest,Warmest greetings from Angsana Bintan,Thank you for choosing to stay with us and for sharing your thoughtful feedback. It is wonderful to hear that you and your family had a comfortable and enjoyable stay, and I am especially pleased that our team’s service left such a positive impression and I will be sure to pass along your kind words to them.We also appreciate your constructive comments regarding the overall ambience and guest experience. Your perspective is valuable, and we are constantly looking for ways to elevate our offerings in line with evolving guest expectations and regional standards.As you noted, Bintan offers a more secluded, resort-centric experience – and we’re working to enhance the variety of in-house activities and dining to ensure every stay is both enriching and fulfilling.Thank you once again for your recommendation. We truly hope to welcome you and your family back to Angsana Bintan in the near future.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear Value guest,Thank you so much for your lovely review. I am delighted to hear that you had a pleasant and memorable stay with us. It is always encouraging to know our guests enjoyed the full resort experience, from the peaceful surroundings to the warm hospitality we take pride in.Your kind mention of Dila, Chemil, and Warso means a great deal, they will be thrilled to know they helped make your stay extra special. And I am especially glad the spa treatment stood out as a highlight; our team is passionate about creating deeply relaxing, rejuvenating moments for every guest.Thank you once again for your recommendation. We look forward to welcoming you back for another tranquil escape in the near future.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dea susanna,Thank you for your kind feedback! I am delighted to hear that you enjoyed your stay with us, especially the excellent service and our generous breakfast spread, it is always a joy to start the day with a feast.We are also glad you took part in some of our daily activities. The bird walk along the golf course is a peaceful favourite for many of our nature-loving guests, and it is wonderful to hear you enjoyed it. Whether it is something relaxing like the bird walk or energizing like pool Zumba, we aim to offer something for everyone.We hope to welcome you back again soon for more memorable moments.Warm regards,Alpha EldiansyahArea General Manager

Response from Property: Dear Crina.@2Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated the cleanliness of your room, and I will be sure to pass your compliments on to our housekeeping team.At the same time, we have noted your comments regarding the need for more sunbeds and umbrellas on the beach, as well as the condition of the property. Your observations are valuable, and we are actively reviewing ways to enhance guest comfort and refresh our facilities as part of our ongoing improvement efforts.We truly appreciate your insights, and we hope to welcome you back in the near future for a more enjoyable experience.Warm regards,Alpha EldiansyahArea General Manager