1-2 Yokamachi, Saga City, Saga Prefecture, 840-0047, JapanView Hotel Details
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Hotel New Otani Saga Guest Reviews
4.3/5
Very Good
123 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.0
Service4.3
Cleanliness4.4
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All reviews(123)
Positive reviews(116)
Reviews with photos/video(40)
Friendly staff(29)
Awesome rooms(28)
Convenient location(16)
Loved the view(13)
Tasty food(11)
Classy environment(9)
Quiet & comfortable(8)
Great value for money(7)
Negative reviews(7)
Guest User
Standard Triple Room - Non-Smoking
Stayed in Jan 2024
Family
5 review
4.5/5
Great
Posted on Feb 19, 2024
Location is good and the view is awesome but the air-conditioner is not cold enough and fan should be provided
The Family Guy
Standard Twin Room - Non-Smoking
Stayed in Jun 2024
Family
3 review
4.7/5
Amazing
Posted on Jul 30, 2024
The room price is affordable. Rooms are clean. Good view near lake. We didn't book with breakfast.
Ritz
Standard Single Room
Stayed in Feb 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Apr 25, 2024
The hotel was feliciterous for the academic conference I had attended. I felt sagacity in Saga city. Thank you very much.
Gray Li
Standard Twin Room
Stayed in Jan 2024
Business travelers
39 review
5.0/5
Outstanding
Posted on Feb 21, 2024
It is located close to the business area with many choices of restaurants
LeeTeddy
Standard Twin Room
Stayed in Oct 2023
Family
3 review
3.5/5
Posted on Nov 14, 2023
The building itself is quite old, need some renovation
Guest User
Standard Twin Room - Smoking
Stayed in May 2024
Couples
1 review
4.0/5
Very Good
Posted on Jun 23, 2024
Very good
Kathyyyy chan
Standard Semi Double Room
Stayed in Jan 2025
Family
13 review
2.7/5
Posted on Feb 14, 2025
Very suitable for self-driving tours, with free parking, the hotel rooms are spacious enough and the scenery is very good. However, we came in February, which was winter, and the air conditioner only had hot air, so it was very hot in the room. Fortunately, we could open the window.
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Guest User
Double Room - Non-Smoking
Stayed in Dec 2024
Solo travelers
40 review
5.0/5
Outstanding
Posted on Feb 20, 2025
The hotel is a little distance from the station and very close to Saga Castle. The environment is beautiful and quiet. You can enjoy the breakfast while looking out the window. The food is rich and although the quantity is not large, it is replenished at any time. It is fresh, delicious and exquisite.
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Guest User
Standard Triple Room - Non-Smoking
Stayed in Dec 2024
Family
7 review
3.5/5
Posted on Feb 22, 2025
The whole Saga is relatively small, and it feels a bit like a big village. As a short stop on the Kyushu trip, I chose this hotel. It should be the best hotel in the whole Saga city. It has been open for about 50 years, and it is full of retro flavor, but it still maintains the cleanliness of a traditional Japanese hotel. The room is also very large, not comparable to the luxury hotels in popular cities, but if you come to Saga, it is very cost-effective.
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Wanwanshizhimao
Double Room - Non-Smoking
Stayed in Dec 2024
Couples
17 review
4.7/5
Amazing
Posted on Jan 11, 2025
An old-fashioned Japanese hotel. It can be seen that it was once crowded. It is clean and tidy. The breakfast buffet has few varieties and the breakfast experience is average.
Everyone has to pass the front desk to get on the elevator, but the service staff does not greet guests like other Japanese hotels. Of course, it is okay for me, but it is strange to ignore guests who walk by...
The wine and sex are indeed OK, as shown in the picture.
If you stay in this hotel, you have to go to the 12th floor of the city hall opposite to eat a scenic meal. There are lunch and dinner, the price is cheap, and you can overlook the whole city. The experience is great.
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6/7
Peggy01
Executive Triple Room - Non-Smoking
Stayed in Oct 2024
Family
69 review
3.6/5
Posted on Nov 17, 2024
I couldn't find a room around the station on Saturday, so I booked this hotel. First of all, the service was average. When I took the taxi, no one came to pick up my luggage. The room was for 3 people, but 2 people stayed in it, which was very crowded. The room price was ridiculously high. It costs more than 600 RMB on weekdays, but we paid more than 1,700 RMB. The room was small and the suitcases could not be opened. It was surrounded by a moat, and the environment was not bad. However, there was a construction site around the room, which was very noisy and did not quiet down until 8 o'clock in the evening. There was no microwave, so you had to give the food to the front desk to heat it up. There was no drinking water or coffee machine in the lobby, which was not as good as other average hotels. There was no business around the hotel, which was very inconvenient. The nearest supermarket was more than 400 meters away. I had no choice but to choose this hotel, and the accommodation experience was very poor.
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Guest User
Standard Twin Room
Stayed in Oct 2024
Couples
11 review
3.5/5
Posted on Dec 6, 2024
The lobby is ok, but the interior of the room is really not good. The bed is made in the old-fashioned way, with a layer of white lining to separate the quilt from the mattress. But the textile surface of the quilt is dirty, I wonder if it is not replaced?!
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CHEUNG R.
Standard Semi Double Room
Stayed in Oct 2024
Solo travelers
1 review
4.5/5
Great
Posted on Nov 16, 2024
There was no caulking on the edge of the bathtub. After the shower, there was a layer of water on the floor
It's old-school decor, but the supplies provided are new, such as an advanced-looking shower head, bath salts provided in the bathroom, extra disposable towels
The ceiling of the room is not too brightly lit, dim and relaxing
Soundproofing is average, very close to the wall in bed vaguely hear someone talking on the other side
Have hard pillows, good sleep, good air conditioning, give some time to circulate is ok
The hotel will hold weddings and the small hall in the lobby is beautiful
I can communicate even if I don't know Japanese
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da vid
Executive Twin Room - Non-Smoking
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The service was meticulous and extreme. We ordered Saga beef in the restaurant. The waiter knelt down to introduce it to us. We were escorted to the door when we checked out. We bowed until the taxi drove away. The surrounding environment was quiet and the air was fresh. We found mosquitoes at night. We couldn't find the mosquito repellent at the front desk. We immediately changed to the next room to sleep. We dewormed the next day. The mattress and pillow were very comfortable and moderately hard. There is a very beautiful modern church in the hotel
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Guest User
Standard Twin Room - Smoking
Stayed in Sep 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Nov 1, 2024
New facilities, great surroundings, good service staff, convenient transportation, I will stay here next time