Fragrant Hill Hotel

Fragrant Hill Hotel Reviews

Fragrant Hill Hotel

Fragrant Hill Park, Haidian District, Beijing, 100093, ChinaView Hotel Details
Fragrant Hill Hotel
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Fragrant Hill Hotel Guest Reviews

4.5/5
Good
1503 review
Verified reviews
Location4.7
Amenities4.2
Service4.5
Cleanliness4.5
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All reviews(1503)
Positive reviews(1430)
Reviews with photos/video(473)
Classy environment(321)
Well designed(222)
Garden view(113)
Tasty food(50)
Parking difficult(38)
Friendly front desk staff(33)
Perfect for kids(22)
Negative reviews(73)
Daqitraveler
Sunny Clouds Connecting Room
Stayed in Dec 2024
Family
2 review
4.2/5
Very Good
Posted on Feb 7, 2025
Nice place to stay for a relaxing holiday. Swimming pool not open. A bit pricey but worth it if you love hiking.
Guest User
Sunny Clouds Family Room
Stayed in Jul 2024
Family
3 review
4.5/5
Great
Posted on Aug 10, 2024
服务:ok 环境:OK 卫生:OK 设施:OK
Response from Property: 尊敬的賓客,您好,非常感謝您的全面評價,,非常感謝您對服務、環境、衞生和設施都給予了“OK”的評價。您的滿意是我們最大的追求,也是我們持續努力的動力,衷心期待您再次蒞臨體驗!
Guest User
Standard Room (2 beds)
Stayed in Jan 2025
Family
6 review
4.7/5
Amazing
Posted on Feb 3, 2025
I admire Mr. Pei's achievements, so I took my children to climb Xiangshan Mountain and stayed at Xiangshan Hotel. It feels like the design style of Suzhou gardens, which is similar to Suzhou Museum. The front desk and room service are very good. When I needed children's products and tableware, the room attendants responded quickly and had a warm service attitude. The stay experience was very good! Xiangshan in winter has a special flavor, with gurgling streams in the mountains, waves of pine trees, and cultural attractions that are also worth seeing. I will come again next time if I have the chance.
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Response from Property: 尊敬的賓客,您好!非常感謝您選擇香山飯店作為您的休憩之所,香山飯店承載着貝聿銘先生的設計智慧,其蘇州園林的設計風格與蘇州博物館相呼應,旨在讓每一位賓客都能感受到中國傳統文化的韻味與現代設計的巧妙融合。感謝您對我們前台和客房服務工作的肯定,迅速響應賓客的需求,提供熱情周到的服務,讓每一位賓客都能感受到家一般的温馨與便利。冬日香山的獨特魅力的確讓人流連忘返,山間小溪、松濤以及豐富的人文景點,確實為賓客提供了一個遠離塵囂、親近自然的絕佳場所。我們期待您再次光臨,繼續探索這片美麗的土地。祝您及家人生活幸福!
Momo2025
Standard Room (2 beds)
Stayed in Dec 2024
Couples
1 review
4.6/5
Great
Posted on Feb 3, 2025
This is an older hotel. The room layout is acceptable. If you need anything, call us. It is still good during the Spring Festival. The service is average, but the waiter who cleans the room is polite. This hotel is connected to the Xiangshan Scenic Area, and there are many historical attractions. It is a good choice for eating, drinking, playing, and family travel.
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Response from Property: 尊敬的賓客,您好!非常感謝您選擇香山飯店,並在春節期間在此共度佳節。關於服務方面,我們非常珍視每一位賓客的反饋。為了提升服務質量,我們將加強對員工的培訓,確保每一位員工都能以熱情、專業的態度為賓客提供服務。同時,我們也將不斷優化服務流程,提高響應速度,以滿足賓客的各種需求。再次感謝您的寶貴點評與對我們的支持。我們期待在未來的日子裏,有機會再次為您服務,併為您打造一個更加完美的住宿體驗。祝您生活愉快!
Beijinghaidianquhuayuanbeiluyi28haoyuan
Standard Room (2 beds)
Stayed in Dec 2024
Family
11 review
3.2/5
Posted on Jan 30, 2025
The room facilities are old, and any door closing sound in the corridor is too noisy. The low frequency of the air conditioner sound is uncomfortable, so I can only turn it off to sleep. I need to ask the customer service for toiletries, which is troublesome. No one reminded me of the overnight parking fee when I checked in.
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Response from Property: 尊敬的賓客,您好!感謝您選擇入住我們酒店,並給予了寶貴的建議。關於設施陳舊的問題,酒店已計劃在未來對部分老舊房間進行翻新升級,以提升客人的住宿體驗。目前酒店晴雲映日系列房間已全新升級完成,歡迎您再次入住體驗。對於空調噪音問題,我們將立即安排專業人員對所有房間的空調系統進行檢修和維護,確保空調運行時噪音控制在合理範圍內。關於停車收費的問題,給您帶來了不便深表歉意。酒店的停車政策在制定停車費用時,力求做到公平、透明且符合行業標準。並對住店客人提供停車優惠。我們也在積極探索更合理的停車解決方案,力求在未來能夠為您提供更加便捷且性價比高的停車服務。關於一次性洗漱用品問題,根據北京市上級規定要求,不在主動提供一次性洗漱用品,如需要請您與前台或者客房服務中心聯繫,我們會再第一時間給您送到房間,感謝您的理解。再次感謝您的寶貴意見和反饋。我們承諾將持續改進服務質量,為您提供更加舒適、便捷的住宿體驗。期待您下次入住時能感受到我們的進步和改變。祝您生活愉快!
xcwen
Standard Room (2 beds)
Stayed in Dec 2024
Other
10 review
4.5/5
Great
Posted on Jan 16, 2025
The hotel's architectural design was designed by I.M. Pei, and small garden scenes can be seen everywhere. Although it is old, the design is still thoughtful. The staff is of high quality and has a strong sense of service. The breakfast is good, and I recommend bananas. I haven't eaten bananas that taste like bananas for many years. There are many attractions nearby, such as Xiangshan Temple, Biyun Temple, and Shuangqing Villa. There are not many tourists, but the history is heavy, and I feel deeply after the tour. In short, Xiangshan Hotel is worth staying for a good value, but the room price is indeed not low, which really hurts my old heart of "Grandet" ❤️!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們香山飯店的詳盡點評與高度評價,貝聿銘先生的精妙設計為飯店賦予了獨特的韻味與歷史價值,而我們一直致力於維護這份經典與美好,讓每一位賓客都能感受到其獨特魅力。再次感謝您的點評與建議,期待在未來的日子裏,您能再次光臨香山飯店,讓我們有機會為您提供更加優質的服務與體驗。祝您生活愉快!
athok
Standard Room (2 beds)
Stayed in Nov 2024
Family
17 review
4.7/5
Amazing
Posted on Jan 1, 2025
The design is full, but the equipment is a bit old. The rocks, lakes, flowers, trees, and the white-walled and gray-tiled main building complement each other, making it very simple and elegant. After more than 40 years, it is a bit rustic, but still has its grandeur.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您細緻入微的評價!關於您提到的設備略顯老舊的問題,我們非常重視。酒店已在逐步分區域升級改造,晴雲映日系列房間已全新升級,歡迎您再次光臨體驗!再次感謝您的點評與支持。我們期待在未來的日子裏,能夠為您提供更加優質的服務與體驗。祝您生活愉快!
Anonymous User
Suite - Courtyard-View (Double Bed)
Stayed in Nov 2024
Family
54 review
5.0/5
Outstanding
Posted on Jan 1, 2025
We spent New Year's Eve at Xiangshan Hotel. The room was upgraded to a family suite, with free fruit snacks, a free mini fridge, and timely replenishment of mineral water. The restaurant on the first floor has a relatively light taste, and the family of three had a comfortable meal ~ 2025 will be happier 🎉
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您在2024年末選擇香山飯店作為您跨年的温馨居所,並分享了您寶貴的住宿體驗!得知您和家人在我們的家庭套房中度過了一個愉快而難忘的跨年夜,我們感到無比榮幸與喜悦。在此,香山飯店全體員工向您及家人致以最誠摯的新年祝福!願2025年為您帶來更多的快樂、健康與成功。期待在未來的日子裏,再次迎接您的光臨。再次感謝您的點評與支持,祝您生活愉快!
Xiaobowei
Sunny Clouds Connecting Room
Stayed in Nov 2024
Family
13 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Xiangshan Hotel, located at the foot of Xiangshan Park, has always been a place we longed for. This time, our family stayed in the hotel and spent a happy weekend. The hotel is directly located in the park. You can walk in the park in the morning and evening, which is extremely convenient. The room is quiet, comfortable, clean and tidy. The service is thoughtful and attentive. The restaurant is delicious. The park has unique scenery and the architectural style is simple and elegant. All aspects reflect the quality and standards that a long-established hotel should have. Thank you very much for the Xiangshan Hotel for bringing our family happiness this time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您的寶貴點評,您的滿意是我們最大的動力和榮幸!感謝您選擇我們,並在這裏度過了愉快的週末時光。我們期待着未來還有機會再次為您服務,繼續為您創造更多美好的回憶。祝您生活愉快,期待您的再次光臨!
Liulixin
Standard Room (2 beds)
Stayed in Nov 2024
Business travelers
163 review
5.0/5
Outstanding
Posted on Jan 7, 2025
Very beautiful, worthy of being a masterpiece. Very comfortable stay. Soft bed, provide delicious food. The serving staff is very nice too. Will come again.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的讚賞與肯定!我們將繼續秉承“賓客至上”的服務理念,不斷提升服務質量與運營效率,為賓客帶來更加美好的住宿體驗。再次感謝您的光臨與認可,我們期待着您的再次光臨,祝您生活愉快!
Yiyetingmuhuali
Standard Room (2 beds)
Stayed in Oct 2024
Family
13 review
4.5/5
Great
Posted on Dec 22, 2024
The toilet in the first room didn't flush, so we changed to another room. The rooms are quite big, with small landscapes, and you can often see big squirrels outside the window🐿🐿🐿🐿🐿. I stayed for several days, the service was good, and the overall feeling was good.
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6/9
Response from Property: 尊敬的賓客,您好!非常感謝您的點評,同時也對您在入住初期遇到的問題表示誠摯的歉意,我們已經立即對此進行了檢查並採取措施,確保類似問題不再發生,以維護每一位賓客的舒適與便利。再次感謝您的寶貴意見,期待在未來的日子裏,您能再次選擇我們酒店,祝您生活愉快!
Anonymous User
Standard Room (2 beds)
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 29, 2024
During the Double Eleven event, the price of 499 yuan includes 2 breakfasts, which is very cost-effective. I have long known that Xiangshan Hotel was designed by I.M. Pei. This time, every step I took was a different view. Although there are not many red leaves, the quiet Xiangshan is also worth experiencing!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們雙十一活動的認可與青睞,雙十一活動是我們為回饋廣大賓客而精心準備的特惠。很高興這樣的性價比給您帶來了超值的住宿體驗。香山飯店作為貝聿銘大師的經典之作,其獨特韻味確實值得細細品味。雖然此時紅葉已不如深秋時那般絢爛,但香山的寧靜與雅緻同樣能為您帶來一份別樣的寧靜與享受。再次感謝您的寶貴點評,祝您生活愉快,期待您再次光臨!
Benbenniujiadao
Standard Room (2 beds)
Stayed in Oct 2024
Family
16 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Facilities: The upgraded room facilities are very new, elegant and stylish, and the view in front of the window is also excellent, and it is a painting everywhere. Hygiene: The sanitation is cleaned regularly, and the bathing items are replaced in time. The bathing items are clean and comfortable to use, and the cleaning staff are polite and courteous. The overall feeling is very satisfactory. Environment: It is very convenient to eat and take a bus around the hotel, because the hotel is in Xiangshan Park, which is a great place to stay for mountaineering and sightseeing. Service: The lobby service is very good, and the breakfast buffet is also good. It is a bit troublesome to order dinner because there are too many orders for meetings, and the kitchen has no time to make scattered meals, unless you go to the dinner buffet, it is not cost-effective. I recommend many restaurants near the subway station not far from the Shanxia Shopping Street. In particular, the Xiangshan Roast Duck Restaurant is economical and affordable, and it is delicious. It is always full of people, but there is almost no queue. After eating and drinking, it is just right to stroll a few steps back to Xiangshan Hotel. Walk a hundred steps after dinner, and you can live ninety-nine ✌️.
Original TextTranslated by Google
6/12
Response from Property: 尊敬的賓客,您好!衷心感謝您對我們酒店如此詳盡而美好的點評!您的每一句肯定都如同温暖的陽光,照亮了我們的心田。關於您提到的服務體驗,我們非常感激您的寶貴意見。在會議高峯期,我們的餐飲服務可能會受到一定影響,對此給您帶來的不便,我們深表歉意。我們已將您的反饋轉達給相關部門,並會努力優化服務流程,確保每位賓客都能享受到更加便捷、貼心的服務。再次感謝您的支持與厚愛,期待在不久的將來,您能再次光臨香山飯店,與我們共度美好時光。願您的每一次旅行都充滿驚喜與愉悦!祝您生活愉快!
Anonymous User
Guestroom - Courtyard-View (2 beds)
Stayed in Sep 2024
Family
16 review
5.0/5
Outstanding
Posted on Oct 16, 2024
Xiangshan Hotel in autumn is so beautiful, the air is fresh, the building is beautiful, the room view is very good, the breakfast is rich and tastes good, the service staff is warm and thoughtful, very friendly, a good place to enjoy the maple leaves
Original TextTranslated by Google
6/15
Response from Property: Dear guests, hello! Thank you very much for your praise and affirmation of our Xiangshan Hotel! In the golden autumn season, we feel extremely happy to be able to share the beautiful scenery of Xiangshan and the warm service of Xiangshan Hotel with you. Thank you again for your visit and review. We look forward to choosing Xiangshan Hotel again in the future. I wish you a happy life!
Guest User
Garden Twin Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Nov 21, 2024
We upgraded to the Big Mouth Monkey Family Room, which was very happy. There were tents, swings, slides and many plush toys in the room, which the children loved. The Xiangshan Hotel was specifically requested by the children. The design of the entire hotel is a super exquisite park. The architectural master is well-deserved. The children like to run and play in the hotel lobby and garden. Xiangshan Park is right outside the hotel. It feels like a vacation. This relaxation and comfort is not available in ordinary hotels. Although it is a bit old, the hygiene is completely fine. The hotel is very soundproof and almost no sound can be heard. The restaurant on the first floor tastes very good, and the breakfast and dinner a la carte meals are very satisfactory. I will go there again in the future, and the waiters are also very enthusiastic.
Original TextTranslated by Google
6/8
Response from Property: 尊敬的賓客,您好1非常感謝您選擇我們的酒店,並且分享瞭如此詳盡而美好的住宿體驗。香山飯店作為建築大師貝聿銘的傑作,其獨特的設計和精緻的公園氛圍確實讓人流連忘返。我們很高興看到孩子能夠在酒店大廳和花園裡盡情奔跑玩耍,享受這份難得的度假時光。同時,酒店與香山公園的緊密相連,也為您的住宿增添了一份獨特的自然韻味。再次感謝您的肯定與支持,期待在未來的日子裏再次為您服務。祝您生活愉快!