To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.7
Filter by:
Sort by:
All reviews(396)
Positive reviews(382)
Reviews with photos/video(85)
Great location(27)
Friendly front desk staff(20)
Delicious breakfast(19)
Perfect for kids(16)
Relaxing hot springs(16)
Loved the view(10)
Luxurious(7)
Tasty coffee(4)
Negative reviews(14)
Puleng Morake
Executive Deluxe Twin Room
Stayed in Feb 2025
Family
3 review
5.0/5
Outstanding
Posted on Mar 17, 2025
Exceptional Luxury and Service at The St. Regis Beijing
My recent stay at The St. Regis Beijing was nothing short of exceptional. From the moment I arrived, I was greeted with warm hospitality and the signature St. Regis service that truly sets this hotel apart.
The location is ideal, situated in the heart of Beijing’s diplomatic and cultural district, providing easy access to major attractions like the Forbidden City, Tiananmen Square, and high-end shopping areas. Despite being in the center of the city, the hotel offers a serene escape from the bustling streets.
The rooms and suites are exquisitely designed, blending classic elegance with modern comfort. The plush bedding, luxurious furnishings, and well-appointed amenities made for an incredibly comfortable stay. The attention to detail in the room decor and the stunning city views further enhanced the experience.
One of the standout features of The St. Regis Beijing is its legendary butler service. Available 24/7, the butlers are attentive and always ready to assist with anything from unpacking luggage to arranging personalized experiences. Their professionalism and dedication to guest satisfaction are truly remarkable.
The dining options are equally impressive. Breakfast at The Garden Court offered a delightful selection of both Western and Chinese delicacies, while Celestial Court serves some of the finest Cantonese cuisine in the city. The St. Regis Bar is a must-visit, offering the signature St. Regis Bloody Mary with a unique Beijing twist.
Overall, The St. Regis Beijing is an outstanding hotel that combines timeless luxury with modern convenience. Whether you’re visiting for business or leisure, this property offers an unparalleled level of comfort and service. I highly recommend it to anyone looking for a truly refined experience in Beijing.
Guest User
Deluxe Twin Room
Stayed in Dec 2024
Couples
20 review
1.0/5
Posted on Jan 27, 2025
Probably the worst St. Regis experience I’ve ever had. I was excited to come here with my girlfriend after staying in the Shenzhen st. Regis for almost 3 weeks, which was fantastic. This hotel is the worst, the room was old the staff was rude (inconceivable for st. Regis) and the service was sub par. Stay elsewhere… you’re welcome.
Response from Property: Dear valued guest, Warm greetings from St. Regis Beijing.First and foremost, thank you for having chosen St. Regis Beijing as the hotel of choice for your recent stay. Also we would like to thank you for having taken the time to give us your feedback. Based on the rating you have given us, it appears as though we have failed to meet your expectations and we offer our sincere apologies to you.We do take note of your very low ratings in numerous areas and we are very concerned to learn of your dissatisfaction in almost all areas of our hotel services. Especially given your unusually low rating, we would very much value your added feedback in how exactly we have failed as we are very ambitious to serve all our guests to their full satisfaction and indeed to exceed expectations.Any additional feedback you might be able to provide, will help us to specifically address your concerns and to remedy any prevailing shortcomings. We appreciate your comments as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided. With this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to our hotel as our valued guest in the future. Sincerely yours,St. Regis Beijing
cbbkkb
Executive Deluxe Twin Room
Stayed in Dec 2024
Family
41 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The kids love it very good location. The best of this kind is it worth every penny
chogrant
Deluxe King Room
Stayed in Feb 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Mar 24, 2024
All right excepting security checking.
Response from Property: Dear guest, hello: First of all, thank you for participating in our online review. Satisfying every guest is what we always strive to do. We look forward to your visit again and continue to provide us with valuable suggestions and opinions.
Guest User
Deluxe King Room
Stayed in Nov 2023
Business travelers
2 review
4.7/5
Amazing
Posted on Jan 20, 2024
very nice service from the front office and butler team, enjoyed the snacks from the team.
Response from Property: Dear Guest,
Thank you for your trust in The St. Regis Beijing and your encouragement to our employees! We will surely treat you with elegant and exquisite service every time you stay!
Sincerely,
Hotel management team
Anonymous User
Deluxe King Room
Stayed in Oct 2023
Couples
18 review
5.0/5
Outstanding
Posted on Nov 18, 2023
Excellent! Generous, attentive service, and excellent facilities. We loved our stay here and will be back!
Response from Property: Dear guest, hello: First of all, thank you for participating in our online review. Satisfying every guest is what we always strive to do. We look forward to your visit again and continue to provide us with valuable suggestions and opinions.
Bruno Oliveira
Deluxe King Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 17, 2024
Bom hotel
Response from Property: Dear guest, hello: First of all, thank you for participating in our online review. Satisfying every guest is what we always strive to do. We look forward to your visit again and continue to provide us with valuable suggestions and opinions.
Guest User
Deluxe King Room
Stayed in Sep 2023
Business travelers
52 review
4.0/5
Very Good
Posted on Oct 15, 2023
Helpful staff
Response from Property: Dear guest, hello: First of all, thank you for choosing The St. Regis Beijing as your first hotel. Your valuable suggestions are of vital help to our progress. We look forward to getting more feedback from you. Wish you the best. Good work and happy life.
Anonymous User
Deluxe Twin Room
Stayed in Oct 2023
Booked for others
2 review
5.0/5
Outstanding
Posted on Nov 28, 2023
Good View.
Response from Property: 尊敬的賓客,您好:首先感謝您能參與我們的網絡點評,讓每一位客人滿意是我們一直努力的方向,期待您的再次蒞臨,並繼續為我們提供寶貴的建議與意見。
QusayQais
Executive Deluxe Double Room
Stayed in Jul 2023
Business travelers
64 review
5.0/5
Outstanding
Posted on Aug 31, 2023
Great choice
Response from Property: 尊敬的賓客,您好:首先感謝您能參與我們的網絡點評,讓每一位客人滿意是我們一直努力的方向,期待您的再次蒞臨,並繼續為我們提供寶貴的建議與意見。
Guest User
Deluxe King Room
Stayed in Aug 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 15, 2023
good!!
Response from Property: 尊敬的賓客,感謝您對於北京瑞吉酒店的信任和對員工的鼓勵!我們一定以優雅精緻的服務接待您的每次下榻!誠摯的,酒店管理團隊
Xingfuwo
Diplomatic Deluxe Double Bed Room
Stayed in Jan 2025
Solo travelers
2 review
5.0/5
Outstanding
Posted on Feb 25, 2025
Stayed at the St. Regis Beijing twice in one month, what a surprise! The room is very cozy, and the 24-hour housekeepers Leah and Miya are very considerate. I also received a gift when I checked out, which is full of details. Both the environment and the service are impeccable, and I will continue to choose next time
Original TextTranslated by Google
Guest User
Deluxe King Room
Stayed in Jan 2025
Family
4 review
4.6/5
Great
Posted on Feb 9, 2025
Thank you to Leah, the hotel butler, for the great service. The beverage butler is available 24 hours a day, and the drinks include coffee, black tea, hot chocolate, and green tea. This is rare in other hotels. Because I thought it would be very tiring to have fun on the day of the Universal Studios, I chose the St. Regis with hot springs, where I could soak in the hot springs to relieve fatigue. The geographical location is relatively advantageous, but the room facilities need to be improved. Some of the sockets are not powered, maybe the hotel was built earlier. The service is really good👍Give away bear pendants and handmade DIY for little friends
Original TextTranslated by Google
Guest User
Executive Deluxe Double Room
Stayed in Jan 2025
Other
6 review
5.0/5
Outstanding
Posted on Feb 8, 2025
Free upgrade to the Diplomatic Deluxe King Room of more than 50 square meters, facing Chang'an Avenue to the south and sunny, with warm and considerate 24-hour butler service, welcome fruits and rich breakfast, and the swimming pool is warm and the hot spring is clean. It is worth staying for a family vacation.
Original TextTranslated by Google
Guest User
Deluxe Twin Room
Stayed in Jan 2025
Solo travelers
5 review
2.5/5
Posted on Feb 5, 2025
The housekeeper asked me about my room requirements one day in advance. When I went there the next day, I found that the room was a connecting room. The front desk told me that there were only connecting rooms left today... I was speechless. When I booked the room, there was no indication on any interface that the deluxe twin room was a connecting room. When I asked about my requirements in advance, it did not say that there were only connecting rooms left. Customers who mind this room type should be cautious!
Fortunately, Ctrip customer service handled it in time, and I give it a praise.
The hotel is in a good location and the facilities are relatively old. Because of the long years, the maintenance is OK.