Jl. Raya Arumdalu - Songgriti no 98, Songgokerto, Batu Sub-District, Batu, East Java, 65312, IndonesiaSee Hotel Details
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1 night
Guest Reviews
8.0/10
Very Good
16 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more stronglyโso every rating reflects real, up-to-date stays.
Verified reviews
Location7.9
Amenities8.3
Service8.1
Cleanliness7.8
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All reviews(16)
Positive reviews(15)
Reviews with photos/video(8)
Negative reviews(1)
archippo
Ryokan Deluxe Suite
Stayed in Mar 2024
Family
26 review
9.0/10
Great
Posted on May 1, 2024
Nice resort for healing with families, there is onsen in room
alvnb
Ryokan Deluxe Suite
Stayed in Jun 2023
Family
4 review
9.5/10
Amazing
Posted on Jul 19, 2023
This is a nice hotel for healing. Very tranquil and beautiful location. I came here to experience the onsen and it was not dissapointing. The onsen started at 8pm, and while I was enjoying it I could see the night light. The cottage itself was very clean, there are no bugs, and complete amenities.
Wira
Ryokan Deluxe Suite
Stayed in Apr 2023
Family
1 review
10/10
Outstanding
Posted on May 13, 2023
Good place to have a vacation. Good japanese vibe on cottage and private onsen. Friendly hotel staff, good quality and taste on Fushimi Restaurant.
Really like Ryokan design that resembles japanese Ryokan, all the wooden material gives good vibes.
Private onsen also really good, after not-so-long journey from Surabaya, you can soak in mountain hot water with good temperature (not to hot also not to cold) whilst enjoying night view from Ryoukan.
For anyone who will spend a vacation in here, don't forget to bring Bug/Mosquito repellent and bring some mineral water bottle because you can only have 1 time mineral bottle refill.
HUSIN DAUD
Ryokan Deluxe Suite
Stayed in Mar 2023
Family
10 review
8.5/10
Very Good
Posted on May 10, 2023
Good to experience japanese ryokan. Onsen a bit small .. sofa should chane to more confortable and tv no need inside the cupboard
Stephanie Margareth
Ryokan Deluxe Suite
Stayed in Jun 2024
Family
1 review
2.0/10
Posted on Jul 9, 2024
From Monday at 7 pm, dangdut music sounds. As the night goes on it gets louder. It was so loud that the entire room shook. I complained to the hotel, the information was that there was going to be a carnival. The loud music even vibrated in the room, stopping around 12 at night.
The next morning the same thing happened again, the sound was even worse than last night. The vibrations reached the back room. Because I was too dizzy, I checked out less than 12 o'clock. But there was a lot of traffic outside because of the carnival even though the hotel staff helped me. The result is the same as being stuck in front of the hotel for about 30 minutes.
If you really want to have an event like this and already know it will be held once a year, why are you still selling rooms? Do you know that our family goes on holiday to find peace, not so much noise that we can't even rest.
Moreover, after I checked yesterday, I bought 2 million per night, I checked the price the next week on the same day, it was only 1.7 million per night. This hotel management really doesn't make sense.
We have filed a complaint but there has not been a single apology. It's as if this once a year carnival event is a normal event and doesn't bother customers.
If I could send a video and sound recording I would have sent it, how uncomfortable it would be to not be in this hotel, not being able to rest all night, going home from here isn't healing, instead my head is dizzy from the music and the vibrations.
Original TextTranslated by Google
Response from Property: Dear Sir/Madam,Arigatลgozaimasu (ใใใใจใใใใใพใ) Thank you for sharing your experience with us. We apologize for the inconvenience you experienced during your stay. We realize that this carnival event will be detrimental to our hotel customers during their stay. We will immediately take steps to improve our facilities and services to meet the standards. We sincerely hope that you will give us the opportunity to provide a better experience in the future. Our team will work harder to ensure the comfort and satisfaction of our guests. Thank you for your criticism and feedback. We hope that you will give us another opportunity to improve your impression of our hotel. We look forward to welcoming you back to The Onsen Hot Spring & Resort Batu. Yours sincerely,SupriantoGeneral Manager
Mery
Ryokan Executive Suite
Stayed in May 2024
Family
1 review
10/10
Outstanding
Posted on Jun 16, 2024
The resort is beautiful, clean, has kimono and photographer rental facilities, extraordinary views๐๐... onsen ๐, professional service
The food is so so... but it's ok
Original TextTranslated by Google
Marco2764
Ryokan Deluxe Suite
Stayed in Aug 2023
Family
4 review
7.5/10
Posted on Sep 13, 2023
The Japanese-style hot spring hotel in the Mile District is quite special. It is very cost-effective and a good experience for foreign tourists. However, there is only one Japanese restaurant in the hotel that tastes average. The hot spring in the room will only be opened every night from 20:00 to 22:00. It is not open at other times. The hot springs outside will only be opened during holidays. If this can be improved, it should be more attractive to tourists.
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Dicky Iswanto
Ryokan Deluxe Suite
Stayed in Jul 2023
Traveling with friends
76 review
9.5/10
Amazing
Posted on Aug 5, 2023
the atmosphere is cool, the experience is new, the hot water is really hot, suitable for families, lots of spots for photos,
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์ด์ฐฝํ
Ryokan Deluxe Suite
Stayed in Jun 2023
Couple
1 review
7.0/10
Posted on Jul 9, 2023
It's not as good as a traditional Japanese ryokan, but it's okay. The garden is well maintained and there are many spots to take pictures. One thing I regret is that the humidity is not controlled in the place, so the futon felt a bit damp.
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Guest User
Stayed in Nov 2024
Family
10/10
Outstanding
Posted on Dec 15, 2024
This Japanese-inspired resort is super cozy! The attentive front office staff provided seamless assistance from arrival to departure Friendly staff greeted us warmly and were always happy to help. The place is spotless, peaceful and features stunning views. Highlights include 24/7 buggy rides, private hot springs and complimentary yukata costumes for memorable photos. Perfect for relaxation! You gotta try ramen here-itโs insane!! Dining here provides excellent value for money. During our stay, the staff thoughtfully surprised my husband with birthday sushi, creating an unforgettable memory.
Guest User
Stayed in Jun 2024
Other
10/10
Outstanding
Posted on Jul 8, 2024
Really nice place. Very helpful staff. You can stay there or eat at the restaurant only. You can reservation for photo session with family with rental yukata there and have a photoshoot at the nice garden. (Please ask the receptionis for the photographer) Please reservation after check out time (13.00-aftrernoon) because waiting time is more shorter than in the morning or before check out time!
Guest User
Stayed in Dec 2022
Traveling with friends
8.0/10
Very Good
Posted on Jan 31, 2023
I stayed with my friend, the rooms has no AC, it was oke in the morning and night, but not okay in the afternoon, the weather was not really cool enough to cover. The room was comfortable, the ambience felt like we were in Japan. The onsen was really nice but need to maintain the cleanliness. They provide kimono at each room, Visitor who is not stay can come to enjoy the ambience and take the photos with kimono, they rent the kimono also. But one thing to be improved was the breakfast. The breakfast has not many variety, the taste was not good, the theme is Japan but sadly it has worst sushi at the breakfast menu.
Guest User
Stayed in Mar 2023
Family
8.0/10
Very Good
Posted on Apr 18, 2023
It is actually quite good. The rooms are spacy and cozy. There was a private pool in white available during night. Eventhough using car, you need to go through a dew twist and turns as it is not a directly available to see hotel. The architecture is also very neat and japan vibes. Just, it was raining during our trip so it qas quite a shame we couldn't take that many photos. The staffs were also friendly and the place qas quite unique itself.
Guest User
Stayed in Dec 2022
Family
8.0/10
Very Good
Posted on Jan 10, 2023
The location was quite hidden in the middle of a village. But you feel being transported to Japan. We booked their 2 bdr ryokan with private onsen. The room was a bit dusty and tired. They use tatami in the bedroom. There is no partition with one side of the neighboring ryokan for the onsen area, so it didn't feel very private. The onsen is only turned on from 8 to 10 pm. The in-room dining menu was okay, and the portion was big. But you can use Gojek to get other food as well. Their breakfast location has a good view, but the food taste and selection were not that good. They give discount for yukata rental and there are a lot of good spot for beautiful picture. But the yukata Rental Place was always busy, so we didn't use it. You can just use the free yukata inside the ryokan if you don't want to wait. The staff are very friendly but proper mask wearing is almost non-existent here. Overall, it is a unique experience. But we may not come back in the immediate future.
Longdeng
Ryokan Deluxe Suite
Stayed in Jul 2024
Family
31 review
8.5/10
Very Good
Posted on Oct 28, 2024
We booked two family rooms and only gave us one, horrible service took them 2 hours to figure out they were wrong. And refused to give us a satisfying compensation plan. I don't recommend this one at all.