Grand Eska Hotel & Suites Batam

Grand Eska Hotel & Suites Batam Reviews

Grand Eska Hotel & Suites Batam

Jl. Prambanan No. 1, Jodoh, Batu Ampar, Batam, Riau Islands, 29432, IndonesiaSee Hotel Details
Grand Eska Hotel & Suites Batam
Grand Eska Hotel & Suites BatamGrand Eska Hotel & Suites BatamGrand Eska Hotel & Suites Batam
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1 night

Guest Reviews

8.1/10
Very Good
67 review
Verified reviews
Location8.0
Amenities7.5
Service8.9
Cleanliness7.9
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All reviews(67)
Positive reviews(60)
Reviews with photos/video(27)
Great service(19)
Awesome stay(15)
Strange smell in room(7)
Negative reviews(7)
Chapterxil
Romantic Suite
Stayed in May 2025
Couple
24 review
10/10
Outstanding
Posted on Jun 6, 2025
Always keeps coming back here. Within the city and malls are nearby. Staffs are amazing. Highly recommended to stay here.
Ajeeq
Romantic Suite
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on May 5, 2025
Clean facilities. Outstanding service by Felix! Shoutout to him for providing excellent hospitality
Vxi_shu
Suite Two Bedrooms
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 27, 2025
Shout out to Felix! He was very kind and extremely helpful. He helped my dad to hold him. He drove us to the best seafood spot. If you guys wanna any help can look out for Felix in the hotel. Staff were very kind and friendly. Very happy living here. My family love this place alot. Had a free complimentary tea session as well. Do go visit the Spa at the ground level. Shout out to Putri for giving my family and me a very luxuarious service. They gave us free macroons. Very satisfied with the overall service. Definitely coming back.
Christie Chong
Escape Standard Twin
Stayed in Apr 2025
Traveling with friends
9 review
7.5/10
Posted on Jun 3, 2025
Location is great and front desk staff were super helpful 👍🏻! The first room had a weird musty smell, but thankfully they helped us switch rooms even though it was peak season. Really appreciate that! Still think the rooms could use some improvement.
Han Yang
Escape View Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 4, 2025
The breakfast was good as many options were available there and the service from the staffs are excellent, friendly and supportive. Kudos to Felix as the hotel staff to provide such amazing services and he speaks multiple languages too. The hotel was just a stones throw from many places and sometimes the hotel even provides transportation to your destination upon request.
Guest User
Escape Twin Room
Stayed in Aug 2024
Couple
35 review
7.0/10
Posted on Oct 4, 2024
Nice hotel for photos. Location is not so convenient, it‘s quite dark along the way to hotel, need to take transport to harbour bay for meals As for breakfast, every thing tasted sweet, even though is not supposed to be sweet, sugar added meal. Not a good one,
Anonymous User
Escape View Room
Stayed in Jul 2024
Solo traveler
8 review
8.0/10
Very Good
Posted on Sep 8, 2024
There is a nice view and pretty swimming pool. Great and nice food for their breakfast buffet. Have a grand n beautiful lobby. There is a spa n massage service in the hotel. The price for the hotel is affordable for your choice.
Ppnmf
Suite Two Bedrooms
Stayed in Jul 2024
Other
15 review
9.5/10
Amazing
Posted on Aug 30, 2024
Very very good! Clean and nice. Quiet and peaceful. Booked 3 rooms. The only problems founds are bed are little too noisy while turning and one of the toilet shower head need replacement (broken) due to previous quests damage it probably. Breakfast is alright. Service is good. Deposits is required even if it’s fully paid.
Calvyn11
Escape Double Room
Stayed in Dec 2024
Family
2 review
5.5/10
Posted on Feb 1, 2025
The hotel is not new and the room is pretty small. The room is crawling with ants and looks dilapidated inside. No amenities nearby and location is fairly remote to any convenience shop, although its near to Habour Bay Ferry Terminal and some major malls. For the price paid per night, I have to say its pricey due to the above factors. But gave the benefit of doubt that its Chinese New Year period. The only good thing about the hotel is the staff who are all friendly and helpful.
Response from Property: Dear valued guest,Thank you for your review. We appreciate your honest feedback and are sorry to learn about the issues you experienced during your stay. We are particularly concerned about the ant problem and the condition of the room you described, and we are addressing these issues as a matter of urgency. We understand your concerns about the pricing, and will be looking into this, especially in light of your comments about the location. We are, however, delighted to hear that you found our staff friendly and helpful, and we will be sure to share your feedback with the team. We are committed to improving our facilities and services and hope you will give us another opportunity to demonstrate these improvements in the future.Sincerely,Ronal WAHYUSCluster Front Office ManagerESKA Group
Chapterxil
Romantic Suite
Stayed in Dec 2024
Couple
24 review
3.5/10
Posted on Jan 15, 2025
Booked the wrong date and the hotel doesn't allow any flexibility on free cancellation. The staffs are amazing. The hotel needs lots of renovation for the rooms.
Guest User
Escape Room
Stayed in Aug 2024
Solo traveler
2 review
9.0/10
Great
Posted on Sep 5, 2024
Room is too small though deco design hotel is good posh and clean
Sharon
Escape Double Room
Stayed in Nov 2024
Couple
3 review
7.5/10
Posted on Dec 22, 2024
The hotel room looks old. Toilet is pretty small Especially the basin. The door not even can close properly Location wise consider ok with Grab service Overall, the staffs there service were best
Rafi’e
Escape Double Room
Stayed in Nov 2024
Couple
11 review
5.0/10
Posted on Jan 16, 2025
Rooms are dusty and has a funny odour. Staffs are unbothered upon arrival but the rest of the time are not so bad.
Guest User
Suite Two Bedrooms
Stayed in Oct 2024
Traveling with friends
4 review
9.5/10
Amazing
Posted on Dec 16, 2024
Hotel organised a nice morning run to celebrate its anniversary. Room was comfortable although the air con was a little loud.
Raymond Que
Suite One Bedroom
Stayed in Oct 2024
Traveling with friends
46 review
7.0/10
Posted on Nov 26, 2024
Booked suite one bedroom but was given a normal room. When ask the manager and nothing was done . Disappointed. Other is ok for this hotel. Breakfast not much choices. Egg station girl rude.