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9.0/10
Great
GGuest UserAfter a disastrous experience last month with another reputed hotel in Chennai, I approached my stay at the Radisson Blu with trepidation. To say that I was mistaken would be an understatement. The room is top class, the amenities provided are very good. The food options are plenty and cater to multiple taste buds. The staff are friendly, flexible and ever willing to help. They go out of their way for the comfort and ease of stay for their guests. Well done, keep up the good work.
JJason AndrasBreakfast is top-notch—you will not find a better one in the area. The hotel's restaurants are also some of the best around. The rooms are spacious and clean. I've traveled to various hotels around the world in my life, and I was very impressed with the ITS Grand Chola. This was my second time staying here, and I plan to come again.
GGuest UserAn unforgettable stay with amazing cuisine and rooftop entertainment, Novotel on Chamiers Rd is a must see.
• 8 min walk to Nandanam Metro 🚉
• Koox Japanese Rooftop Bar 🍸
• Food Exchange Buffet Restaurant
• 10min drive to T-Nagar shopping district
Stayed for 10 nights over the Independence Day weekend in August, and was very impressed by the hospitality and service of every staff member from the front of house to the room service, who did not hesitate to accommodate my every request.
Koox Rooftop bar located at the terrace is a premier dining experience for any Japanese or Thai cuisine aficionados, the evening vibes had us coming back for more.
A special mention to the Food Exchange Buffet Restaurant on the 1st Floor, Chef de Partie Amit and Restaurant Manager Nisarg went above and beyond to cater for every request at breakfast, lunch and dinner.
A massive thank you to all the staff who made our stay special:
Reception Staff - Lucky
Front of House - Krishna
Gym Staff - Thiru 💪
Room Service - Santhosh
And thank you to Mr Amit Gera, GM who kindly welcomed me to the Independence Day Flag Raising ceremony at the front of the Novotel. Glad I could be there for the special occasion. 🇮🇳
GGuest UserThe food is good for a 3 star hotel but it is not at all at the level of a 5 star hotel.
The staff was excellent - especially Sneha M. who helps guests at the lobby and offers quick and effective solutions and also another Sneha who works at the restaurant.
The music 🎶 in the restaurant is the worst I heard in any hotel in India.
It is two types of music (classical Indian and also western) which are played at the same time!
It is ridiculous and annoying and it is also too loud which is why some of the staff look miserable.
The chef was walking around the dining room exchanging pleasantries with guests but he should be on the kitchen controlling what goes on there.
The ”chai masala” had no taste of ginger and the milk was so burned that it kept steaming for a whole hour (it was undrinkable so I returned it).
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The rooms are what you expect to find in a hotel that was considered luxurious in the 1990's.
Unfortunately, the air conditioning system is still the original one and it can no longer be set (it can only be switched on or off).
WwannaHotel looks lovely and on the surface seems like a high quality hotel. But the service was seriously shambolic. They didn't provide hand towels in the room, we had to ask several times for them before they finally appeared. The breakfast was bizarre - noone manning the coffee station but you weren't allowed to serve yourself (it was just a push button machine). No decaffeinated tea or coffee. It took ages to receive the love station food even though the breakfast room wasn't even 1/4 full as we were very early. They agreed to book us a taxi but on reconfirmation they had no record of it, so they tried to persuade us to instead use the hotel charter vehicle for 4x the price! It's a shame, for the price we expected better service and less chaos.
VValentine56My wife and I stayed there for 3-days in mid July, overall stay was good and pleasant and we take this opportunity to thank Mr Ramar (Manager @ Cilantro) who was not only polite and professional, he went the extra mile to help us out in a complex situation that arose on our 1st day.
A well deserved PAT for Mr Ramar in exhibiting his professionalism
But I cant say the same for the Travel Manager Mr Balaji who vehemently refused and not even seeking any other avenues or alternatives to assist us, totally
no empathy shown at all bearing the fact that we being tourists cant access to all your facilities
This we consider a major setback as its reflects horrid customer service
GGuest UserWell i got this hotel thru mm t and tje hotel is good. My suggestions are below 1. Rooms are little small
2. They would have given one almira in room hence it is very difficult to manage clothes if some is coming for long duration. 4. Staff is good
5. Food is amazing
GGuest UserThe location was great and the rooms were very well maintained. The staff was courteous and well behaved. The food and selection of drinks was good too. Overall, it was a good stay.
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