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9.3/10
Great
SSawar Mal AgarwalOverall, the hotel is good and the staff are polite and welcoming. The evening 6:30 PM carnatic music combine with fire show was especially beautiful and truly enjoyable.
However, there are a few areas where improvement is needed:
There was no response from the Palace service number. I tried calling 3–4 times on 19th February at around 9:45 AM, but no one answered.
On 20th February at 6:15 AM, I requested a scissor or knife to cut the tag from my dress. No one turned up for about 15 minutes, and I had to change my outfit and leave by 6:32 AM.
The breakfast spread was very vast with a wide variety of options, which was impressive. However, the masala tea was very disappointing. It seemed like masala was simply mixed into regular tea. In India, masala tea is prepared authentically and is refreshing, giving a great start to the day. The taste and preparation could definitely be improved.
Overall, the stay was pleasant, but attention to these details would significantly enhance the guest experience.
Thank you
Jjp68It's not that great. They need lots of improvement in service and the rooms need some renovation as the wardrobes n carpets look old. it will also be better if they use some room freshener or candles with fragrance as the room doesn't have a pleasant smell. Overrall, it's not that great for a premium hotel.
KKing RuthWe were looking for hotels close the airport and found another Novotel at Chamiers. Beautiful interior and design. Clean room and bathroom. Reception staffs and housekeeping staffs were excellent in service. The location is perfect and closer to city centre. We are definitely returning to stay longer in the future. Highly recommended to everyone visiting Chennai 🙏
GGuest UserThe food is good for a 3 star hotel but it is not at all at the level of a 5 star hotel.
The staff was excellent - especially Sneha M. who helps guests at the lobby and offers quick and effective solutions and also another Sneha who works at the restaurant.
The music 🎶 in the restaurant is the worst I heard in any hotel in India.
It is two types of music (classical Indian and also western) which are played at the same time!
It is ridiculous and annoying and it is also too loud which is why some of the staff look miserable.
The chef was walking around the dining room exchanging pleasantries with guests but he should be on the kitchen controlling what goes on there.
The ”chai masala” had no taste of ginger and the milk was so burned that it kept steaming for a whole hour (it was undrinkable so I returned it).
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The rooms are what you expect to find in a hotel that was considered luxurious in the 1990's.
Unfortunately, the air conditioning system is still the original one and it can no longer be set (it can only be switched on or off).
GGuest UserReturning to this location after eight years, I was hoping for the same 5star experience I once enjoyed. Unfortunately, it’s not quite what it used to be, and the property is beginning to show its age.
On a positive note, the staff were warm and courteous throughout—from the reception to the restaurant team. Their professionalism and friendliness was a highlight of the stay.
The restaurant manager Nazim was helpful.
However, the room was disappointing. Upon entering, there was a strong musty odor. When I mentioned this to the front desk, I was told all the rooms have this smell and that it would dissipate in about 10 minutes—but unfortunately, it lingered. It seems guests may simply become accustomed to it over time. Not me.. lol.
The Colony restaurant offered a decent breakfast, though dinner not that much. It felt overcrowded and cramped, and the buffet menu was not the greatest, with food quality was just average.
The key strengths of this location remain its convenient setting, friendly staff, and ample parking. With some updates and improvements, it could once again live up to its former reputation.
VValentine56My wife and I stayed there for 3-days in mid July, overall stay was good and pleasant and we take this opportunity to thank Mr Ramar (Manager @ Cilantro) who was not only polite and professional, he went the extra mile to help us out in a complex situation that arose on our 1st day.
A well deserved PAT for Mr Ramar in exhibiting his professionalism
But I cant say the same for the Travel Manager Mr Balaji who vehemently refused and not even seeking any other avenues or alternatives to assist us, totally
no empathy shown at all bearing the fact that we being tourists cant access to all your facilities
This we consider a major setback as its reflects horrid customer service
GGuest Usergood services and location. silent atmosphere good food and variety of breakfast. the only problem was that in online booking it is shown smoking is allowed where in it is a non smoking property. should change it becomes difficult for smokers
GGuest UserThe hotel is an excellent one. Only downside we found is that the swimming pool was a tad small. We were well taken care of. Look forward to staying there again.
GGuest UserThe location was great and the rooms were very well maintained. The staff was courteous and well behaved. The food and selection of drinks was good too. Overall, it was a good stay.
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