Tours Hotels with Bars

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad in this hotel.

The hotel is in a yard. The environment is very good. The location is relatively good. A taxi is required anywhere in Tours. The other is that the restaurant always has flies to fly, both inside and outside. Although foreigners don't care, I can't accept it. !

I am lucky that my company is moving away from the Tours Nord area. It means that I do not have to stay in this Mercure anymore. Let me be clear: the staff members are very nice and that is the reason I still give 3 points. However, this is the only Mercure where I would never get an upgrad as a platinum or now gold member. They are always full. Sometimes I find it hard to believe given the size - and the fact that in CDG I have the upgrade every time. The standard rooms are of good standard mercure quality but in regards to amenities it is really below any kind of standard: you have a shower gel from a large bottle (that was unfortunately empty) and the same for the soap. There is nothing else. You get coffee powder and a couple of tea bags as well as a half liter of water. Maybe I am spoiled after our holidays in Asia but I am seriously considering to quit the Accor Live Limitless program and try my luck somewhere else. For two nights for business it is ok and again, lovely staff. Just not a place that makes you feel welcome. I am looking forward to seeing the folks at the Mercure Tours Sud again (should I remain with ALL...).

Excellent. Nicely fitted out room. Felt new. Fair beer and wine prices, soft seating area to chill in. Secure bike storage. Reception team all lovely, friendly, professional and helpful. Shout out to Georg, knowledgable and helpful. Breakfast was very good also, usual Hampton offering. Great location for centre. Car park 50m away, secure and 12 Euro for 24 hrs.

The decoration is very new and the service is very standard. It is also good early. It gives you a feeling of home, the service is meticulous, the attitude is polite, the bathroom is very clean, the guests are polite, the location is also very close, the indoor sound insulation effect is very good, very A good hotel, I will stay in the future, Ctrip is good.

The hotel is less than 5 minutes from the Tour Train Station. When I made a reservation, I thought it was a hotel similar to IBIS. After entering the room, I found a surprise. The room was warmly decorated. Although the decorations were not high-end, they were carefully designed to make people feel comfortable. This hotel is a great choice for Tours and is worth recommending.

The hotel is located in the main train station square of Tours, but the car can not be opened to the hotel entrance, because the area is forbidden to travel, so it is necessary to stop at the nearby street to charge the location, to stop the underground garage opposite the hotel, but how to find this The garage is sure to take some time. The room is small but comfortable, the breakfast variety is quite good and the quality is good.

Pros: location is close to the train station. Beds are comfortable. We didn’t eat here but there is a restaurant on site. Nice pool and steam room, but the jacuzzi is a cold bath. Cons: The concierge lost my spa reservation 2 hours after I made it and was unapologetic. Overall, they were brief and non-hospitable, which was quite a negative difference from the other places we have stayed in France. The facilities are very old. The hair dryer was poor and the coffee maker did not work well. There was no air conditioning in the fitness center and it was uncomfortably hot.

We stayed here a few days ago. Mohammed, at check-in, was really informative and helpful. His recommendations of local restaurants were spot on! We had the breakfast each day; not much hot food but a good selection of fruit, pastries, cereals yoghurts etc. which set us up for the day. Our room was lovely, we really appreciated the kettle! And a special mention for our chambermaid, Celine, who couldn't have been more helpful. Some of the best service we've ever had in a hotel. The only thing that stopped me giving 5 stars is agreement with the comments that other people have made about the parking. It's very tight! We drive a Volvo XC60, and we managed to manoeuvre in and out, with one of us driving and the other watching. But there were always plenty of parking spaces.