Tours Apartments

The hotel is in a yard. The environment is very good. The location is relatively good. A taxi is required anywhere in Tours. The other is that the restaurant always has flies to fly, both inside and outside. Although foreigners don't care, I can't accept it. !

I am a loyal customers of the Hilton brand and this hotel has disappointed me a lot ! I arrived late in the room and all I needed was a hot shower and a good night sleep. I run the water and can’t get it to warm up. I call the front desk who send an intern to check if the water does warm up (as if I did not know how to turn on the water) she is waking in the bathroom with her shoes, splashing water all over the place, waking in the water with her shoes, confirm that it’s not hot and leaves. 30min later I call the front desk to get an update. “You have to wait”. An hour later I call the front desk again because nobody is keeping updated, and they say: “the maintenance guy is gone for a while now, he fixed it”. In addition of not keeping me updated, they assumed it worked without checking with me who reported the problem. Then they continue with, “then you have to wait”. They did not offer to change room, they did not offer to have me shower in another room that could be cleaned the next day so we did not have to change room. And not talking about leaving me in my dirty bathroom, because waking with shoes in water where I am supposed to be bare foot is hygienic to them!! I had to go to bed with my day of plane/train dirtiness. I am not mad that something went wrong, I am mad at it was handled ! Very poorly ! The next day and for the next 3 days asked to talk to the manager to share my feedback with her. She simply ignored all my requests. The day front desk lady was so apologetic, but the manager could not care less! And of course no gesture whatsoever was offered. Honestly stay away because when management is that bad, everything is bound to be bad in this hotel.

The location provides a walk-able access to the Loire River. The Staff at the reception is very helpful and co operative.They explain everything patiently! The Closed and covered parking provides peace of mind for keeping the car.

Pros: location is close to the train station. Beds are comfortable. We didn’t eat here but there is a restaurant on site. Nice pool and steam room, but the jacuzzi is a cold bath. Cons: The concierge lost my spa reservation 2 hours after I made it and was unapologetic. Overall, they were brief and non-hospitable, which was quite a negative difference from the other places we have stayed in France. The facilities are very old. The hair dryer was poor and the coffee maker did not work well. There was no air conditioning in the fitness center and it was uncomfortably hot.

The hotel is located in the main train station square of Tours, but the car can not be opened to the hotel entrance, because the area is forbidden to travel, so it is necessary to stop at the nearby street to charge the location, to stop the underground garage opposite the hotel, but how to find this The garage is sure to take some time. The room is small but comfortable, the breakfast variety is quite good and the quality is good.

Really liked the upscale feel of this hotel. Room was nice and bed very comfortable. Bathroom well appointed. Staff friendly. Nice breakfast. Parking is in an underground lot across the street. Easy walk to an extensive old town. Would have given 5 stars but our room was too warm. Staff set it cooler on our individual thermostat but it never cooled down. Not sure if it was broken or we just didn’t have it figured out