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8.8/10
Very Good
DDaryl and Cathy StylesA groovy little resort. We epecially loved our time around the pool, taking advantage, along with other guests, of the special little tropical cocktail bar.
All of the reception staff were wonderful! They all went right out of their way to help us out in a situation caused by flight changes. Standout, was the girl on late night shift, Monday
29th August.
Very happy with this place.
Daryl and Cathy.
GGuest UserThe hotel is located walking distance to City Center and smith street mall. Even waterfront restaurants and bars are just 15 mins. walk apart. The taxi transfer airport to hotel takes less than 20 minutes.
Friendly reception staff arranged a change of our desired bed configuration upon notice. Rooms are basic but spacious.
Nice restaurant on premises available for lunch, dinner and its where you got the complementary breakfast.
Will stay here again definitely, when in town next time.
GGuest UserOverpriced for the rooms available. Rooms desperately appear to need renewal. Carpets are worn and replacement squares poorly installed. Rusty appliances and door frames.
Good range of quality soaps and lotions.
Staffing shortages and full house meant waiting until roughly 6pm for our room but only one hour late check out...
Tiny rooms with poor outlook unless you go out to the balcony in our room.
I won't return, too many better options around Darwin.
SSutang_PriscillaThe service is very good, you can order food and deliver it at any time, which is very good.
But the interior of the room is old and does not belong to Hilton's configuration. And no mineral water is provided, you have to buy it yourself.
GGuest UserGreat location. Basic rooms with comfortable bed. Limited options for breakfast - we eventually found out about the “pool view” cafe in the Novotel (the pool is dry) which had better breakfast options for us as we had small children who only wanted toast and not the buffet breakfast at the Mercure. (We were told it would be $15 for children over 5 (our grandchild is 6) but then other people said they were told it was free.!? Had some trouble with parking - paying guests should be assigned at least 1 car park per room - however this wasn’t the case and we had to park in the “overflow” area across the road and carry our luggage over. Definitely need a car or vehicle to go anywhere. Great new pool but don’t stand on the fake turf on a hot day as it burns your feet! Don’t forget to ask for “Territorian rates” if you are a local - show your drivers licence and get a discount.
GGuest UserService at reception was good. While the room was clean, the bed left a bad impression; lumpy pillows, broken zipper on pillow protector, small but obvious stain on bedsheet & spiders on pillows. There’s a few more minor defects but for the money paid, it wasn’t up to standard.
AAnonymous UserThe air-conditioning temperature in the room is fixed and the temperature cannot be adjusted. Only a piece of cloth is provided as a quilt. It is quite cold. There is a blanket but it is a bit old. Finally, we decided to buy a cheap blanket in the supermarket. The music is very late at 11 o'clock in the evening, so be mentally prepared. There is no remote control for the TV in the room.
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