Darwin Apartments

My son loves to stay there because of the swimming pool. Unfortunately the pool was closed. So we need to go to Garden Hilton instead. We always enjoy the front desk staff in our previous stays. This time no exception, he was very good. I cannot recall his name though. We have paid for our breakfast with the booking. But when we were in the restaurant, the staff cannot find our room number. We went to front desk, the lady told me we haven't paid for the breakfast. In the end, I have to show her our booking details. In my view, this should be avioded if the hotel had do the job properly. Overall, we enjoyed our stay.

The service is very good, you can order food at any time, especially good. But the interior of the room is old and does not belong to the configuration of Hilton. And mineral water is not provided, you have to buy it yourself.

The staff were welcoming and friendly. Dinushka Goonathalake looked after us very well. Having stayed for a conference a previous week we were most appreciative of a lovely room opening onto the park overlooking the bay on our return from adventuring in Arnem Land. Our room was always fresh and light, the bathroom modern. We appreciated access to open air from the small balcony. A good variety of teas was provided. The atmosphere was relaxed, suiting Darwin's tropical feel. Freshly prepared breakfast on the terrace or indoors and excellent coffee available if desired. Easily accessible morning & evening walks in the park along the bay to town and nearby restaurants was an added bonus.

My stay here was marred by the unnecessarily long check in process involving paperwork that could have been done electronically during the booking process - and my ongoing annoyance at being charged an additional $100 security bond at check in. All in the middle of the night, for a prepaid booking. Was assured the $100 would be refunded the next day, but 5 days later it hasn't been. Phoned the reception to enquire and was told by a rude receptionist that it was my banks problem and that they are entitled to charge this fee ”in case I damaged the room”. I haven't ever been charged more than a $1 holding fee before, so am not impressed with this ”management policy”, particularly given the room was prepaid. The actual room was clean and comfortable, a light breakfast is included which is good value. Parking is an additional charge - it would be very difficult to park here with a large 4WD, the spaces are tiny. I'm really disappointed that the management processes seem to be all about not trusting guests and making staying there a complex process...it's actually a nice hotel that is thoughtfully set up for short stay travellers, but I left with a bad feeling and feel sorry for the night reception staff who have to enforce ”policy”. Everywhere these days there are signs up about abuse not being tolerated...being combative towards paying customers isn't helpful.

The location is very good and easy to find. The hotel has breakfast and can be booked in advance, which is more convenient. The carpet in the room is about color, it looks old and not too refreshing.

Hotel location is good, service is good, but the equipment is outdated, the elevator tastes great There are ants in the room

My second stay. It’s a fabulous apartment hotel Very clean, everything you need inc DW and washing machine Pool is Devine Breakfast had all the trimmings The staff were more than hospitable We had drinks in the penthouse bar, and were served complimentary nibbles Whilst the manager made himself known and made us very welcome Love the place will visit again

Total of 13 days (twin and family rooms) were both very satisfactory. Comfy beds, good air-conditioning, enough space for all our cases (family of 5) with each room facilities/items as described. The pool is a good size and the use of pool noodles was a bonus! There is a guest laundry (small fee) and free bba. Overall the property is clean, maintained and secure. The location was perfect for my activities and close to shops/pubs and I did utilize the on-site free parking which was very handy (recommend checking availability but they do offer cheap alternatives) ALL staff on site were friendly, knowledgeable, and very happy to help. The minor concern during my stay was handled in a friendly manner and rectified very quickly so I have no complaints. I would definitely recommend this property and stay again!

First impressions were a bit disappointing as the overall look was a bit old and tatty but that's really a little harsh as the place is very spacious and well equipped but the appliances are showing signs of age and general damage, hence the tatty feel. It felt clean overall..... although the top of the cooker hood hadn't been cleaned in a while and there was a bottle of water under the bed which wasn't ours! That's being really picky though. There was no one at reception when we arrived mid afternoon on a Sunday and we hadn't received our arrival email as it was sent while we were in flight. Consequently we had to use the emergency phone there and someone talked us through opening the key safe and all was well. The smoke alarm had been removed leaving just the base plate on the ceiling. I am guessing possibly because it's outside the bathroom and the shower steam had been setting it off. It wasn't a worry to us as the building is only 2 floors and we had steps right outside our door, but I suspect this would be in breach of rules and regulations for rentals. It was nice to have a shower that was easy to operate! It wasn't full during our stay but it was very quiet to sleep and we generally didn't hear any noise from neighbouring rooms. It's only a small property with a central pool area which again wasn't noisy. The other thing we felt on arrival was that it was too far out of town. I think being Sunday it felt quieter but in reality it's just a 5 minute walk to Woolworths and proved to be a great location. We really enjoyed our stay and were sorry to leave.

Excellent location right next to the Darwin International Airport. Good, friendly staff on hand. Late alcohol service is not available. But, they did take me in the golf cart to the bottle shop down the road to get my drinks.... Golf cart operator was nowhere to be found for my early flight, so I had to walk to the airport. Luckily it's not far....