To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities3.6
Service4.1
Cleanliness3.6
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All reviews(710)
Positive reviews(637)
Reviews with photos/video(158)
Convenient for shopping(70)
Amenities were average(57)
Easy to get around(37)
Located downtown(26)
Tasty food(16)
Large rooms(11)
Stayed multiple times(7)
Friendly front desk staff(7)
Negative reviews(73)
Guest User
Superior Room
Stayed in Feb 2025
Travel with friends
4 review
4.5/5
Great
Posted on Mar 6, 2025
Location is convenient. Hotel food not hot as never turn on the heater. Services is good, complimentary birthday is served (is a surprise to us) when we email to them that we are celebrating birthday at their hotel.
Anonymous User
Superior Room
Stayed in Feb 2025
Couples
1 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Stayed for one night at Arnoma. Reception was very friendly and upgraded our room. Room was huge by Bangkok standards. Great location, full amenities. Just be clear that Arnoma Grand is an old hotel, with carpet and marble flooring, so be prepared for it to look its age.
Anonymous User
Superior Room
Stayed in Jan 2025
Business travelers
153 review
5.0/5
Outstanding
Posted on Mar 5, 2025
Very nice hotel and close to BTS. Last time was Novotel. Very convenient for my meeting location. Breakfast was great too.
Jonnyzhu
Superior Room
Stayed in Jan 2025
Family
4 review
4.7/5
Amazing
Posted on Feb 24, 2025
The hotel location is excellent, between Gaysorn and Big C.
The breakfast buffet taste is decent. But the Selection and spread is just basic and suffice. Not even close to continental level in some other 4-star hotels.
The room itself is clean and big. But the bathroom amenities lack toothbrush and toothpaste and other shower essentials which is kinda disappointing.
The power ports in the room are located next to the TV, there are no power ports next to the bed. And, the ports are fairly outdated in Year 2025 but still usable.
khtay
Superior Room
Stayed in Jan 2025
Couples
3 review
4.5/5
Great
Posted on Feb 17, 2025
We upgraded to suite when we arrived during Valentine's Day. Mrs wanted to have a bigger room. Staff is willing to help to arrange.
No complaints to the service they provided.
You can't find this type of service elsewhere
WONG SEOK LING
Superior Room
Stayed in Jan 2025
Family
1 review
3.0/5
Posted on Feb 12, 2025
Location is very good but inside room very old and no provide hair brush toothbrush room light so darker also breakfast is no bad
6/7
brinna
Superior Room
Stayed in Jan 2025
Couples
3 review
3.0/5
Posted on Feb 10, 2025
Hotel is surrounded by shopping malls and restaurants.
Only 2 Power point.
Very run down room
Josephine.c
Superior Room
Stayed in Dec 2024
Travel with friends
1 review
4.2/5
Very Good
Posted on Feb 2, 2025
I recently stayed at your hotel and wanted to share some feedback. Overall, the hotel was clean and maintained, though I did notice a few areas where some touch-ups might be needed, as a few details felt a bit outdated.
The breakfast offering was impressive, with a wide variety of choices, which I really appreciated. Additionally, the location of the hotel was very convenient and accessible to everything I needed, which made my stay even more enjoyable.
Catharina.she
Superior Room
Stayed in Dec 2024
Travel with friends
14 review
2.0/5
Posted on Jan 27, 2025
The chic lobby creates the appearance of a good hotel. But it's really very bad. The corridors and rooms have been in need of renovation for a long time. We booked this hotel because of the location and the pool. Only the location turned out to be good. There is only one pool, it works until 19:00, which is very inconvenient. It's unclear why you can't stay there in the evening. There are no staff there, they don't even clean it - there were feathers in the same place for two days in a row..The service in this hotel is simply lacking. The staff does not answer questions or solve problems, the only thing they can do is "We apologize." Different managers give different information. They refused to renew our room at the reception - we have full booking, so I booked it for Trip.com and after that, three different employees told us first that we needed to move to another room, then that we didn't need to, spending half my day on it.
6/8
DianeIngrid
Superior Room
Stayed in Dec 2024
Booked for others
13 review
4.7/5
Amazing
Posted on Jan 31, 2025
Have stayed here again few times over the years. It's generally clean but definitely showing its age. Toilet has areas that are rusting. Definitely needs an overhaul. Best thing about this hotel right now is the location. Right next to Big C and opposite Central and Platinum.
MChu
Superior Room
Stayed in Dec 2024
Couples
31 review
4.5/5
Great
Posted on Jan 18, 2025
Best location for shopping right next door to Big C
Check-in and out in less than 3 minutes. . Furniture is dated breakfast needs improvement.
Jin Chong
Superior Room
Stayed in Dec 2024
Couples
79 review
4.0/5
Very Good
Posted on Jan 8, 2025
Allow to check in early as requested.room slightly outdated.walking distance to Central World,Pratunam Fashion Mall.
Aldrich
Superior Room
Stayed in Dec 2024
Family
8 review
4.7/5
Amazing
Posted on Jan 8, 2025
Very good experience. Super central a location next to centralWorld and Platinum fashion mall. Second time staying here. Room was ok, a bit classic design but need to be patient for hot water
Anonymous User
Deluxe Room
Stayed in Jan 2025
Family
2 review
4.5/5
Great
Posted on Feb 11, 2025
Good location. Convinient. Good service
Breakfast choices so so.
Kaorujol
Superior Room
Stayed in Nov 2024
Solo travelers
2 review
3.2/5
Posted on Dec 19, 2024
Room is abit turned off super old looking room. Especially when staying alone abit off feeling. Service was ok ok. Location is great walking distance to most malls