12 Sukhumvit Soi 2, Khlong Toei, Bangkok, 10110, ThailandView Hotel Details
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DoubleTree by Hilton Bangkok Ploenchit Guest Reviews
4.5/5
Great
915 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(915)
Positive reviews(877)
Reviews with photos/video(227)
Delicious breakfast(115)
Easy to get around(59)
Perfect for business trips(30)
Friendly front desk staff(23)
Close to metro(22)
Convenient for shopping(21)
Loved the view(17)
Comfortable bed(15)
Negative reviews(38)
Zhao
King Premium Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Great staff, welcoming and friendly. It was a lot quite big and spacious as well as clean. The location is very close to the Central Area as well. Highly recommend
Response from Property: Dear guest, Hello! Thank you for choosing to stay at DoubleTree by Hilton Bangkok Ploenchit and taking the time to share your stay experience with us.
We are glad that you have a comfortable and satisfactory stay experience and thank you for your recognition and support of our hotel services. At the same time, we are honored to provide you with quality service.
We look forward to seeing you and your family again!
Sincerely,
Xu Juan
Front Office Manager
AlanaDD
King Guest Room
Stayed in Dec 2024
Solo travelers
17 review
5.0/5
Outstanding
Posted on Jan 26, 2025
Great stay in the hotel. Very helpful staff , great room and room service. The breakfast though a bit limited for such a hotel but it was still good . The bed was very comfy .
6/8
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
Anonymous User
King Premium Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Location is quite near to Ploen Chit BTS, with a mini Lawson and Mac at nearby mall. Hotel also allowed early check-in and decorated the room for our anniversary
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
DennisChong1972
Twin Premium Room
Stayed in Oct 2024
Family
6 review
4.7/5
Amazing
Posted on Dec 4, 2024
During my recent stay at the DoubleTree by Hilton Ploenchit Bangkok, I was truly impressed by the exceptional service provided by the hotel team. The staff went above and beyond to greet and welcome us each day, making us feel right at home. A special shout-out to the check-in team, who were attentive to our needs at all times, ensuring a smooth and enjoyable experience.
I also want to extend my gratitude to the concierge team for their invaluable advice on Bangkok attractions, helping us make the most of our trip and last but not the least, the most efficient housekeeping team for their TLC!
To top it all off, the hotel surprised us with a delightful Christmas advent calendar box set filled with festive cookies and vouchers. It was a wonderful touch that truly enhanced our stay. Overall, the hospitality at DoubleTree by Hilton Ploenchit Bangkok made our visit unforgettable!
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
Twinks604
Executive Suite
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 10, 2025
Ganda ng location walking distance to restos and cafe. Spacious rooms too.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
Leong Soon
King Guest Room
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Nov 1, 2024
Hotel staffs were friendly & very hospitable. Room and facilities are new and clean. Breakfast spread was good.
Spa facility under renovation & hence gym/pool do not have restrooms facilities.
Overall a very good experience, will revisit in future.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
Anonymous User
King Guest Room
Stayed in Sep 2024
Solo travelers
14 review
3.7/5
Posted on Nov 21, 2024
Overall, first time to stay at this hotel, the location is not far away from BTS, walk about 8 minutes. I booked with the meal package. The breakfast and dinner meal offered and Western food choices. Room is big enough as well provided everything you need in the room.
Response from Property: Dear Valued guest,Thank you for taking the time to share your thoughts with us. We noticed that your rating was lower than expected, and we sincerely apologize if any aspect of your stay did not meet your expectations.To help us better understand your concerns and make improvements, could you please share more details about the areas where we fell short? Your feedback is invaluable in ensuring that we continue to provide the best possible experience for our guests.We look forward to hearing from you and hope to have the opportunity to make your next stay more enjoyable.Warm regards,Eva Xu( Front Office Manager)
ROCCHI
King Deluxe Room
Stayed in Sep 2024
Solo travelers
50 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Great hotel. Huge restaurant and breakfast. Perfect location. Top services. Has gym and swimming pool, although not verified big but enough. Service is great. Recommended!
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
Guest User
King Premium Room
Stayed in Aug 2024
Couples
5 review
4.7/5
Amazing
Posted on Sep 23, 2024
Very convenient location! Excellent hospitality with great service! They even gave us a bigger room and allow us to do early check in.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
Anonymous User
King Deluxe Room
Stayed in Jul 2024
Family
1 review
3.7/5
Posted on Aug 27, 2024
I recently stayed at this hotel and had a generally positive experience. The room was clean, and the Wi-Fi worked well, which was essential for my stay. I want to give a special shout-out to the manager, Sam, who was incredibly helpful throughout my stay. He went above and beyond to accommodate my requests and was always enthusiastic and professional. Sam speaks fluent English, making communication seamless. He and his team frequently checked in with us to ensure everything was going well, which was much appreciated.
On the downside, the hotel’s location is a bit far from most shopping spots and the BTS, with about a 30-minute walk to the Erawan Shrine. This can make getting around a bit inconvenient, especially since there are no convenience stores nearby. Getting a Grab can also be challenging due to the location.
Additionally, the complimentary water provided had a strange taste, which was a bit off-putting. The pillows in the room were initially too soft for my liking, but after I mentioned this to the team, they provided a slightly firmer pillow the next day, which significantly improved my sleep.
The hotel offers a lot of choices for breakfast, which was a nice touch. However, their transportation service to the airport is quite overpriced—almost five times the cost of ordering a Grab ourselves. This might be something to keep in mind if you’re considering using their service.
One area that could use some improvement is the professionalism of some of the ground staff, as I noticed that they were not as polished as Sam and his team.
Overall, it was a good stay, especially thanks to the efforts of Sam and his team.
Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you had a generally positive stay, and we appreciate your kind words regarding the cleanliness of the room and the reliable Wi-Fi. These are indeed key aspects of our service that we strive to maintain at a high standard.We are especially grateful for your recognition of Sam and his team's efforts. We will certainly pass along your praise to Sam and his colleagues. Your acknowledgment of their hard work and dedication is a great motivation for our entire team, and we are committed to continuing to provide the level of service that made your stay enjoyable.We apologize for any inconvenience caused by our hotel's location and the taste of the complimentary water. We will work closely with the relevant departments to address these concerns and explore potential improvements. We're also pleased to hear that our team was able to provide you with a pillow that better suited your preferences, enhancing your sleep quality.Regarding the pricing of our airport transportation service, we appreciate your feedback and will carefully consider how we can ensure that our services remain competitively priced. We will also take your comments about the professionalism of some ground staff into account, and further training will be implemented to enhance our overall service quality.Once again, thank you for choosing our hotel and for your valuable feedback. We look forward to welcoming you back in the near future and providing you with an even better experience.Best regards,Eva Xu Front Office Manager
KiNg
Twin Deluxe Room
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 29, 2024
The stay was great, the reception staff were friendly and the reception manager Sam was welcoming and helpful.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
kee mun wan
Twin Guest Room
Stayed in Jan 2025
Family
60 review
4.5/5
Great
Posted on Feb 9, 2025
Do not select the room facing the free way , during early morning, noisy!
500 meter walk to ploenchit bts station, easy to connect every where !
If like night life , nana plaza just minutes of walking .
Response from Property: Dear Valued Guest,Thank you for your feedback. We have well noted your room preference, and our reception team always strives to accommodate our guests’ expectations as best as possible. However, as the hotel is located in the city, some rooms may experience noise from the surrounding area. For future stays, we recommend selecting a room facing away from the freeway for a quieter experience.We’re glad to hear that you found the hotel's location convenient, with easy access to Ploenchit BTS and nearby attractions. Your insights will surely be helpful for other travelers.We look forward to welcoming you again!Best regards,Eva Xu( Front Office Manager)
I love KFC
Twin Guest Room
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 20, 2024
Very clean, big room, nice hospitality, good hotel food
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
Thomas J Arkell
King Deluxe Room
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Feb 17, 2025
Great hotel I have used this hotel for the last 16yrs its the best and amazing breakfast also. A must stay hotel
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We are so pleased that you had a positive experience.We hope to have the opportunity to welcome you back at the DoubleTree by Hilton Bangkok Ploenchit soon.If there is anything we could do to accommodate you on your next stay, please do not hesitate to let me know.Sincerely,Eva xuFront Office Manager
Guest User
Twin Guest Room
Stayed in Dec 2024
Family
1 review
2.7/5
Posted on Feb 2, 2025
The 3 rooms that we booked, 2 of them were very bad, one of them was very noisy like having a construction above in the night time, the other after making up the room the toilet got filthy. But, there is a good and outstanding worker there in the restaurant name Sanan and a lady wearing black suit whom was implacable good service and very understanding. Thank you!
Response from Property: 尊敬的客人, 非常感謝您選擇入住我們酒店,並抽出時間分享您的反饋。我們很遺憾得知您在入住期間遇到了客房噪音和清潔方面的問題,給您帶來的不便深感抱歉。您的意見對我們非常重要,我們已將相關情況反饋給相關部門,並會立即進行改進,確保不會再次發生類似情況。同時,我們也很高興聽到您對 Sanan 先生以及那位穿着黑色西裝的女士的服務感到滿意。我們會將您的稱讚轉達給他們,並感謝他們為客人提供卓越的服務。希望未來有機會能再次為您提供更加完美的入住體驗。如有任何需求,歡迎隨時與我們聯繫。祝您旅途愉快! 此致,徐娟( 前廳部經理)