Mercure Chiang Mai Reviews

Response from Property: Dear ShuklaAlok,Thank you very much for taking the time to share your feedback following your recent stay at Mercure Chiang Mai.We are delighted to hear that you enjoyed the spaciousness of our rooms, which is indeed one of the distinctive features we take pride in.Regarding our location, we would like to kindly share that Mercure Chiang Mai is conveniently situated approximately 3 kilometers by car from the Old City. For added convenience, we also provide a shuttle service to key attractions, helping our guests easily explore the charm of Chiang Mai.We appreciate your comments regarding the Wi-Fi connection, vegetarian food options, and the presence of mosquitoes in certain common areas. Please rest assured that your feedback has been shared with the concerned teams, and we are taking immediate actions to improve these areas, including strengthening our pest control measures around the swimming pool and public spaces.Once again, thank you for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back and providing an even better experience in the future.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear commonelephant,Thank you very much for taking the time to share your kind review of your recent stay at Mercure Chiang Mai.We are delighted to hear that you found our lobby inviting, our front desk team helpful, and our facilities—particularly the swimming pool—clean and comfortable. Your comments regarding our positioning between premium and budget offerings are truly appreciated and reflect our commitment to delivering great value with quality service.While our location requires a short walk to the Old City, we are pleased that you found the quieter surroundings to be a benefit during your visit. We hope to welcome you back on your next trip to Chiang Mai for another enjoyable and relaxing stay.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Evgeni,Thank you for sharing your detailed feedback regarding your recent stay. I would like to sincerely apologize for the challenges you experienced, especially with sound insulation and the disturbances caused by noise.We deeply regret that these issues impacted your comfort and rest during your time with us. Your comments about the ceramic flooring and furniture have been noted, and we will review possible solutions to minimize noise disturbances in the future. Additionally, we are taking steps to reinforce our noise control policies to ensure a more peaceful environment for all our guests.It is never our intention for any guest to feel that we are indifferent to maintaining our property. Please rest assured that your concerns have been shared with our team, and we are committed to making the necessary improvements to enhance the quality of our facilities and services.We value your feedback as it helps us identify areas that need attention. While we regret that your experience did not meet expectations, we hope you may consider giving us another opportunity to provide you with the exceptional hospitality that Mercure Chiang Mai strives to deliver.Warm regards,Sirisook Moore General Manager

Response from Property: Dear Wee Keat,Thank you for sharing your feedback regarding your recent stay with us.We are pleased to know that you appreciated the cleanliness of our rooms, as maintaining a clean and comfortable environment for our guests is one of our top priorities.We understand that the absence of a gym and the location of our property may not have fully met your expectations. While we are not situated in the heart of the tourist area, our location does offer a peaceful and convenient base for exploring the local attractions of Chiang Mai. Additionally, our team is always happy to assist with transportation or recommendations to ensure our guests can easily access popular destinations.Your comments are valuable to us as we continually strive to enhance our facilities and services. We sincerely hope to welcome you back in the future and provide you with an even better experience.Warm regards,Sirisook Moore General Manager

Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,The Management Team.

Response from Property: Dear Valued Guest,Thank you very much for your kind feedback regarding your recent stay at Mercure Chiang Mai.We are delighted to hear that you found our spacious rooms and large bed comfortable and well-suited for your family. It is always our goal to ensure a relaxing and enjoyable stay for all our guests, and we are truly pleased to know that we could meet your expectations.We look forward to welcoming you and your family back for another pleasant stay in the near future.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Chanokruedee,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our central location, which offers easy access to nearby shops and restaurants. We strive to provide our guests with convenience and comfort, and it's wonderful to know that our location met your expectations during your stay.We are also pleased to hear that you had a pleasant experience overall, and we truly appreciate your kind words. Our team is dedicated to ensuring that every guest has an enjoyable and memorable stay, and we will be sure to share your feedback with them, as it motivates us to continually improve our services.We look forward to welcoming you back in the future and hope your next visit is just as enjoyable. Should you have any special requests or need further assistance for your next stay, please do not hesitate to reach out to us.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you for choosing Mercure Chiang Mai and for sharing your kind words. We are delighted to hear that you found the room clean and the bed comfortable—two essentials for a restful stay.Your feedback motivates our team to uphold the high standards of comfort and cleanliness we strive for every day. We look forward to welcoming you back on your next visit to Chiang Mai.Warm regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback regarding your recent stay at Mercure Chiang Mai. We appreciate your candid comments and are pleased to know that you found our rooms spacious.We sincerely apologize for the inconvenience you encountered regarding the condition of the furniture and the challenges with bath towels. Please be assured that we are reviewing these matters with our team to ensure such issues do not affect future guest experiences. We also regret that the presence of tour groups caused a disruption during your stay. We are currently assessing how to better manage group bookings to avoid any inconvenience to our other valued guests.Your understanding of the hard work our cleaning staff puts in is greatly appreciated. We ensure that our staff are fairly compensated for any additional hours worked, and we will pass on your kind words to them.We regret that we were unable to meet your expectations during this visit, but we truly value your feedback as it helps us to improve our services. Should your travels bring you back to Chiang Mai, we would be grateful for the opportunity to welcome you again and provide a more seamless experience.Kind regards,Sirisook MooreGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking time to review The Mercure Chiang Mai following your recent stay.Such positive feedback is extremely valuable to us, since it encourages our team members to deliver the very best experiences from the start to finish of each guest’s stay. However please accept my sincere apology for any inconvenience caused. I feel it was indeed a tad unfortunate that you were disturbed on this occasion.We look forward to welcoming you again in the future to making your stay even more amazing in any way we can. Thank you again from your Mercure Chiangmai .Sincerely,The Management.

Response from Property: Dear The Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I sincerely apologize for any dissatisfaction you experienced, and do hope that we will have the pleasure of showing you the very best of our hospitality in the future.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Response from Property: Dear The Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Hotel Management Team

Response from Property: Dear Peesa,Thank you very much for sharing your wonderful feedback. We are thrilled to know that you had a pleasant stay at Mercure Chiang Mai and that you found our location to be convenient and our breakfast offerings to your liking.At Mercure Chiang Mai, we are committed to providing our guests with a comfortable and enjoyable experience, and we are pleased that we were able to meet your expectations. Your kind words motivate us to continue delivering excellent service to all of our guests.We look forward to welcoming you back in the future for another memorable stay.Warm regards,Sirisook MooreGeneral Manager