Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.5
Amenities9.0
Service9.3
Cleanliness9.2
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All reviews(75)
Positive reviews(73)
Reviews with photos/video(19)
Awesome rooms(34)
Awesome stay(31)
Great location(24)
Great service(21)
Delicious breakfast(17)
Large rooms(9)
Convenient location(9)
Nice shower(6)
Negative reviews(2)
Beapaulyn
Premium Queen Room
Stayed in Mar 2025
Couple
1 review
8.0/10
Very Good
Posted on Jun 23, 2025
Room was a good size and location was excellent. A little disappointed because the room they gave us was in the main thoroughfare by the pool/hot tub which was good and bad. Good as it was close to the pool but bad because it got quite busy/noisy at times. Not a huge deal as we were out exploring Banff anyways. Overall, would stay here again.
Edwin29
Premium Two Queen Room
Stayed in Mar 2025
Family
25 review
9.5/10
Amazing
Posted on Apr 17, 2025
Washroom was nice
Room was big
Nice location on a Main Street
Can reach out banff downtown very easy
Anonymous User
Superior Queen Room
Stayed in Mar 2025
Couple
1 review
10/10
Outstanding
Posted on Apr 16, 2025
This hotel is amazingly nice and clean. Rooms Are big. The location is very accessible to shops and eateries. The staff are pleasant and nice.
Guest User
Premium Queen Room
Stayed in Jun 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Jul 5, 2025
It’s a relatively inexpensive option for downtown Banff with large rooms and a balcony. Great breakfast and friendly staff. It’s an older hotel which has been updated well but the common areas are pretty small.
Guest User
Premium Two Queen Room
Stayed in Apr 2025
Family
3 review
7.0/10
Posted on May 27, 2025
The building and furniture were old. The pillow had an unpleasant smell and was uncomfortable. The breakfast menu wasn't great, but the coffee at the first-floor café was good.
Guest User
Premium Queen Room
Stayed in Apr 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on May 15, 2025
Most things were great (location/cleaniness/service/facilities) however thought it strange the bed was right by the door to the room. If the bed had been 1 inch bigger one would not have been able to open the door to the room.
Mylene
Premium (Run Of House)
Stayed in Apr 2025
Traveling with friends
7 review
8.0/10
Very Good
Posted on Jun 18, 2025
Good location, room is very spacious, suitable for family. Hotel design is quite modern as compare to other hotels around the area
Guest User
Premium Room(Queen and Two Single)
Stayed in Feb 2025
Family
1 review
4.0/10
Posted on Mar 28, 2025
Customer service training needed at the front desk and family got food poisoning from the breakfast.
Hoss Shenassa
Premium Queen Room
Stayed in Mar 2025
Couple
2 review
9.5/10
Amazing
Posted on May 3, 2025
Great staff, spacious clean room, quiet overnight, good breakfast and hot tub.
Craig Fairbairn
Economy Queen Room
Stayed in Dec 2024
Solo traveler
2 review
9.0/10
Great
Posted on Jan 24, 2025
Great value for money. Room is comfortable, Breakfast ok, but Hot Tub and Sauna after a day of skiing is awesome to have at your doorstep
Guest User
Premium Queen Room
Stayed in Feb 2025
Family
1 review
9.5/10
Amazing
Posted on Mar 30, 2025
Good hotel to stay and enjoy our trip, the hotel includes convenient bed sofa
RodriguezHector
Superior Queen Room
Stayed in Sep 2024
Couple
2 review
10/10
Outstanding
Posted on Nov 12, 2024
The hotel was great , the room was big, staff was friendly, breakfast was good but everyday the same.
Overall my experience was fantastic, i would stay there again. My only complaint was parking. I chose this hotel because parking was included , but spaces are very limited 2 out 4 nights i had to park on the street and wake up very early to move the car.
Guest User
Superior Queen Room
Stayed in Sep 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 16, 2025
We really enjoyed the large room as well as the large walk-in shower.
The breakfast was proably the best breakfast that we have ever had at any other motel or hotel.
Our stay was delightful,
Thanks,
Henry
dreixplorer
Economy Queen Room
Stayed in Mar 2024
Couple
3 review
7.0/10
Posted on Apr 8, 2024
Room is next to the steam pool, location wise is in the middle of banff downtown can be easily located , parking is free, room is ok for couple. There is no toothbrush and toothpaste provided they charge for that. Breakfast is included basic eggs, sausage and ham. Price is ok if you dont want to spend too much .