18 Suite Villa Loft at Kuta

Very nice hotel in a great location

I'm sharing a very bad stay, especially for families with children, even though the front desk staff was very friendly. 🔴The cleanliness was terrible, and the children immediately developed allergies: I checked in with my two children, and within five minutes of entering the room, they started itching all over their bodies. I inspected the bedsheets and found large, obvious black stains. I called the front desk to request a replacement. Even after the replacement, the sheets still had visible blood stains! It was already late, and considering the staff's hard work, I didn't insist on a replacement or complain immediately. I just thought I'd endure it for one night and check out the next day. This was my biggest mistake—the children broke out in large acne that night. 🔴There were a lot of mosquitoes!!! I wasn't the only one to mention this in the comments! The room was infested with mosquitoes. The children were bitten whenever they left the mosquito netted bed. Over two days, the two children had 21 bites all over their bodies! I don't know if it was the dirty sheets or the mosquito bites (or both), but the skin allergy was severe, with redness, swelling, and bumps all over their bodies. One of the children even started bleeding. I clearly told the hotel that the other boy had asthma and a severe allergy could cause suffocation! But they didn't seem to care. The next morning, because my child was in serious condition and I had other plans to attend, I immediately requested a refund through the booking platform. I explained the situation in detail and uploaded photos of my child's allergies, mosquito bites, and bed sheet stains as evidence. They surprisingly refused, stating, "I didn't complain in person upon check-in." This puzzled me: * I clearly requested a change of sheets immediately (even though they were still dirty). Doesn't that count as a complaint? * I checked in late at night and, out of consideration for the staff's hard work, chose to make do under the mosquito net on my bed. The next day, I filed a complaint through a more formal channel (platform). Isn't that unreasonable? * The damage to my child's health was real. Doesn't the hotel absolve itself of responsibility just because I didn't make a scene at the front desk? * That night, I went back to the hotel to negotiate. They said their supervisor was off duty and let me stay another night. They also asked me to check out other rooms, but they were just as infested with mosquitoes. I didn't want to exchange blood with someone I didn't know, so I returned to my original room. However, within half an hour of entering, my child's allergies worsened. I also called the front desk, and they told me I could check out today, but they wouldn't refund me a penny unless I spoke to their supervisor the next morning. The next day, the manager was incredibly cold, simply saying, "No refunds," showing no concern for my child's situation. Even with my child right next to him, bleeding, he still refused to cancel. I was completely at my wit's end. I told them I'd have to give a bad review before the hotel would agree to a refund. However, the refund was for my poor, unsafe accommodation, and my child's severe allergies. It was fair compensation, not a "hush money" to buy silence! If the cleanliness had been fine and my child hadn't been hurt, I wouldn't have asked for a refund. The problem lay with them. I still advise everyone to be cautious when choosing a room with an indoor pool at this hotel; there are so many mosquitoes! ! 🔴The front desk staff's service attitude was excellent. When they first changed the sheets and negotiated a refund, they expressed apologies and a willingness to resolve the issue. However! The front desk's efforts couldn't change certain objective facts. They couldn't dictate hygiene standards, and the sheets they delivered were still stained with blood! They were powerless to control pests, and could only watch as children were bitten! They had no authority to handle refunds or health complaints, and could only wait for a supervisor to handle them. When management (the manager) showed up, all the pretense of "service" was instantly ripped apart, leaving only the cold-blooded rule (no refunds). 🔴No matter how good the front desk's attitude was, it couldn't make up for this fatal flaw.

I liked it very much

A very satisfying stay at the Bali Villa Hotel. It is well managed and there are no mosquitoes as expected. There is a private swimming pool in the courtyard. The service is also very enthusiastic. The sanitary environment is good. It is very quiet at night. The price-performance ratio is good. I regret that I changed to another hotel after only staying for one night. The difference is huge.

Good hotel