Gusde House and Villa Bali

Gusde House and Villa Bali Reviews

Gusde House and Villa Bali

Br. Kumbuh, Jl. Cempaka, MAS, Ubud, Gianyar Regency, Gianyar, Bali, Province of Bali, 80571, IndonesiaSee Hotel Details
Gusde House and Villa Bali
Gusde House and Villa BaliGusde House and Villa BaliGusde House and Villa Bali
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1 night

Guest Reviews

7.2/10
68 review
Verified reviews
Location7.2
Amenities7.0
Service7.1
Cleanliness7.3
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Positive reviews(58)
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Great service(6)
Classy environment(5)
Negative reviews(7)
Refilwe
Deluxe Room, 1 Bedroom, Pool View
Stayed in Jan 2024
Traveling with friends
7 review
7.0/10
Posted on Feb 15, 2024
The room was okay, I just don’t like the fact that there was a construction by the pool and we were not informed before hand. The staff was very polite, welcoming and helpful. Their breakfast isn’t the best but they’ve got nice dishes on the menu to buy.
Response from Property: Dear Mr/s. RefilweWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this.Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
Aleksandr
Deluxe Room with Pool View
Stayed in May 2023
Solo traveler
49 review
10/10
Outstanding
Posted on Jul 3, 2023
Great room with big bath 🛁 You book room and get whole villa in nice location but without bike not recommend
Response from Property: Dear Mr&s. AleksandrWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us, We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
Aiden
Deluxe Room with Pool View
Stayed in Dec 2022
Family
11 review
7.0/10
Posted on Jan 14, 2023
Hotel is nice with a very Balinese feel to it. The staff were very friendly and helped us by scooters. The member of staff who helped us check in was so friendly and nice she made our stay so pleasant!! The room was hot and the AC didn’t work very well; eventually we got a fan in the room and that helped!
Response from Property: Dear Mr&s AidenWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
Guest User
Deluxe Room, 1 Bedroom, Pool View
Stayed in Nov 2023
Solo traveler
1 review
9.0/10
Great
Posted on Dec 15, 2023
Good vibes
Response from Property: Dear Guest,Warmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We are pleased that you are happy to stay with us, We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be a memorable experience.Thank you and have a great day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
Guest User
Cottage Deluxe Room
Stayed in Dec 2022
Traveling with friends
7 review
8.0/10
Very Good
Posted on Jan 23, 2023
I enjoyed my stay here.
Response from Property: Dear Mr&s Warmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
Guest User
Cottage Deluxe Room
Stayed in Feb 2025
Traveling with friends
1 review
4.5/10
Posted on Apr 13, 2025
Facilities: Very average, the water for showering is sometimes loud and sometimes soft, and it feels like the water will be cut off after a while. The toilet lid is even more outrageous. When you sit on the toilet seat, the lid will fall off, and you have to hold it. . . There are a lot of green plants around the house, but the insect repellent is not good. There are ants and mosquitoes in the room. Environment: The room I stayed in has a pool view. The small courtyard is quite beautiful, but the room faces the street and the hotel lobby, and the sound insulation is very poor. It was noisy until more than one o'clock in the evening, and it started to be lively again at about six o'clock in the morning. Anyway, I couldn't sleep well. Service: Very very dissatisfied. I came first for breakfast and ordered a fruit salad, tea, and fried egg. It will take a few minutes for the check and salad to be served first. About 10 minutes after I sat down, a family of four white people came. Their meals were served in three minutes, including fried eggs, bread, fruits, etc. I waited for 20 minutes and asked the male receptionist how long it would take. He said 2 minutes. After another 5 minutes, I came again to ask why it was so slow. Does it take half an hour to fry an egg? They are all eggs. Why did the table next to me come later than me and serve so quickly? Shouldn't they be served in order? Here comes the funny part. They said they just bought the eggs from the supermarket next door, so it took a while! **** answered the question irrelevantly and made up a lot of nonsense. I rolled my eyes and told them to serve white people first and don't even think about getting a tip! You don't deserve it. I left after staying for one night. I chose this place because I was meeting with friends. And my friends waited for more than half an hour for breakfast. It was intentional. I will block you forever!
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Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you faced during your visit to Gusde Tranquil Villas.We understand how important comfort, quiet, and timely service are, and we're truly sorry that you encountered issues with sound insulation, insects, and breakfast service. Please know that we take every guest’s feedback seriously and will be reviewing your concerns with our team to ensure we improve in all areas mentioned.Regarding breakfast service, we always aim to serve guests in the order of their arrival, but occasionally kitchen timing and meal complexity can create unintended delays. We will reinforce better communication among our staff to ensure smoother experiences moving forward. Your feedback about the room and water pressure has also been noted, and our maintenance team is actively working on improvements.We deeply regret that your impression of our service was not in line with the warm and welcoming hospitality we are known for. Despite this experience, we hope you will give us the opportunity to provide you with a much better stay in the future.With kind regards,Gusde Tranquil Villas
Guest User
Cottage Deluxe Room
Stayed in Jan 2025
Solo traveler
3 review
1.0/10
Posted on Mar 4, 2025
❌❌❌❌Avoid 👎🚫 The hygiene is extremely poor. The bed sheets, quilts and mosquito nets are black and have various stains and yellow When communicating with the front desk, the attitude is very bad and they don’t speak much English 🙂↕️🙂↕️As soon as we communicated, he looked confused and asked you pay😧☺️☺️ The toilet can’t be flushed, the air conditioner needs to be pressed ten times before it can be turned on, and the food is also flies, mosquitoes and ants. It’s served directly to you regardless of whether you are disgusted🤢🤢👎👎👎 If you see this comment, or see someone recommend it, please avoid it quickly because this hotel is the worst promise I have ever stayed in🙏
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize if your experience did not meet expectations. Your comfort and satisfaction are our top priorities, and we take all guest concerns very seriously.Regarding cleanliness and service, we are surprised to hear about these issues as we strive to maintain high standards. Our housekeeping team ensures that all rooms are cleaned thoroughly before guest check-in. However, we regret if this was not reflected in your experience. We would have been more than happy to assist you had we been informed during your stay.We also apologize if there were any language barriers at the front desk. Our staff is always willing to assist, and we are continuously working on improving communication to better serve our international guests.We truly appreciate your feedback, as it helps us improve our services. If you would like to discuss this further, please reach out to us directly—we would love the opportunity to make things right.Best regards,Gusde Tranquils Villas.
Guest User
Deluxe Room with Pool View
Stayed in Jan 2025
Family
5 review
10/10
Outstanding
Posted on Mar 29, 2025
The environment is very rainforest-like, with lush vegetation. The staff is very friendly and will help drive away insects in advance. The room is large and the bathroom is semi-open-air. It happened that there was a storm outside while I was taking a shower one day. It was a great feeling. There is a restaurant in front of the villa and the breakfast is delicious.
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Response from Property: Dear Guest User,Thank you for your wonderful review! We are delighted to hear that you enjoyed the lush, rainforest-like environment and the spacious room with a semi-open-air bathroom. Experiencing a storm while showering must have been a truly unique and refreshing moment!We’re also happy to know that our friendly staff could assist you and that you loved the breakfast at the restaurant in front of the villa. Your kind words mean a lot to us, and we hope to welcome you back to Gusde Tranquil Villas for another memorable stay.Best regards,Gusde Tranquil Villas Team
Guest User
Deluxe Room with Pool View
Stayed in Nov 2024
Solo traveler
4 review
8.5/10
Very Good
Posted on Dec 8, 2024
It's pretty good. Although the insects and birds outside are a bit noisy in the morning, the environment is pretty good. I highly recommend it.
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We’re delighted to hear that you found the overall environment pleasant and that you would recommend our property.We apologize for the inconvenience caused by the bird sounds in the early morning. Your comments are important to us, and we’ll look into ways to minimize such disturbances in the future to improve our guests’ experience.We truly appreciate your visit and hope to welcome you back soon for an even more enjoyable stay!Warm regards,Gusde Tranquil Villas Team
Anonymous User
Deluxe Suite With Garden View
Stayed in Oct 2024
Couple
1 review
3.0/10
Posted on Dec 31, 2024
We booked a garden view deluxe suite, which is the room in the picture and can see the rice fields. It is the most expensive room type in this hotel, but the front desk said that this is the room we booked. Although it seems to be a villa suite, there are other rooms upstairs. I don’t know if there are any guests in a room, that is, I have to share the living room with other people. The door lock in the courtyard cannot be locked. After booking for one night and checking with the front desk, it still said that this is the room type we booked, but the price of this room type is higher than what I booked. It was cheap, but the language communication was not very convenient, so I gave up the struggle. Fortunately, I only stayed for one night! The toilet environment is really bad 🙂↕️😡🤬! ! ! ! ! ! ! Never book this hotel...because the room and reality are not ideal
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6/10
Response from Property: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about your dissatisfaction during your stay and deeply regret that your experience did not meet your expectations.Regarding the room arrangement, we strive to provide our guests with the best accommodations and experiences. We sincerely apologize if the room did not match your expectations or if there was any miscommunication during your booking or stay. Please rest assured that we take your comments very seriously, and we will investigate the matter to ensure improvements are made.We are committed to enhancing our services and facilities to provide all our guests with a comfortable and pleasant experience. Your feedback helps us learn and improve, and we genuinely appreciate your time in bringing these matters to our attention.Should you wish to discuss your concerns further or allow us an opportunity to regain your trust, please feel free to contact us directly. We hope to have the chance to welcome you back in the future and provide you with the quality stay you deserve.Warm regards,Gusde Tranquil Villas
Anonymous User
One-Bedroom Villa with Private Pool
Stayed in Mar 2024
Traveling with friends
32 review
7.0/10
Posted on Jun 9, 2024
Because the house is in the woods, the ecological environment is better, so there are more bugs. But the swimming pool water is too dirty. We didn't go in the water for 2 days. We were originally planning to enjoy the private swimming pool.
Original TextTranslated by Google
Response from Property: Dear Mr/s. Anonymous UserWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
Pepperrrrr
Family Villa, 2 Bedrooms, Pool View
Stayed in Feb 2024
Traveling with friends
2 review
9.0/10
Great
Posted on Mar 4, 2024
Convenient in Ubud area. Several large villas. The price is well worth it. The reception staff are very nice, but there are a lot of mosquitoes and ants. But we stayed there for a few minutes, so we completely accepted the welcome drinks and fruits!  
Original TextTranslated by Google
Response from Property: Dear Mr/s. PepperrrrWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
mark8888
Deluxe Room with Pool View
Stayed in Jan 2024
Family
29 review
8.0/10
Very Good
Posted on Feb 17, 2024
We booked the innermost villa with free breakfast. The swimming pool is large and comfortable, but the innermost one has to be walked for 3 minutes. You can order food delivery, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear Mr/s. 123-123-123Warmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this.Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team
Anonymous User
Two-Bedroom Villa With Private Pool
Stayed in Jun 2024
Traveling with friends
7 review
9.0/10
Great
Posted on Oct 14, 2024
The hotel is in a very good location, in a quiet area in a busy city. It is very convenient to eat and drink nearby. It is only a few kilometers to Ubud Palace. However, the bathroom decoration is a bit old, the toilet is very old and drains slowly. The overall cost performance is very high.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience with us! We’re glad you enjoyed our convenient location and the vibrant surroundings, as well as the peaceful atmosphere of our property.We apologize for any inconvenience caused by the bathroom facilities and appreciate your feedback on this. We are constantly working on improving our amenities to ensure a comfortable stay for all our guests.Thank you once again for your valuable comments, and we hope to welcome you back for an even better experience in the future.Warm regards,Gusde Tranquil Villas by EPS
Hi zoula
Deluxe Suite With Garden View
Stayed in Jun 2024
Traveling with friends
31 review
9.5/10
Amazing
Posted on Oct 1, 2024
Good location, good facilities, good environment, very spacious and large, like a manor, I like it very much, Ctrip's service is particularly good, Ctrip attaches great importance to user experience, it's super good!
Original TextTranslated by Google
Response from Property: Dear Mr/s. Hi zoulaWarmest greetings from Gusde Tranquil Villas by EPSThank you for your stay with us and for sharing your experience with other travelers.Firstly, thank you for your feedback.We do apologize to hear there were some issues and for the rest please be assured we have addressed this with the team to ensure we improve on this. Once again we would like to apologize for the inconvenience. We are looking forward to welcoming you back to our accommodation on your next visit and we do believe that your next visit to our accommodation will be memorable experience.Thank you and have a nice day ahead.Best regards,Gusde Tranquil Villas by EPSCorporate Management Team