Kresna by the Sea by Kresna Hospitality Reviews

It’s taken me quite a while to right this review so my stay dates aren’t accurate but there isn’t an option outside of what’s offered on the feedback site. Having said that we first stayed at the Kresna when it was only in the rice fields and the beach side suites were under construction. The following year we came back and stayed at the new Villas near the beach. This became our pattern on a yearly basis. I think we stayed 4-5 times on subsequent years and always for 14-21 days, so I would say that we were very familiar the property and staff. We had always valued the location of this place as it’s incredibly convenient and has great access to both shopping, beach and a reasonable walk to the restaurant strip so it ticks all the boxes. We also found it reasonably quiet and pleasant if not starting to become a tad tired and not well maintained with the passage of years and the Bali climate. On our last stay however, we booked the beach side villa for three weeks in April. The day after we arrived was a religious day in Bali and we weren’t allow to leave the grounds which was fine. The third day we had a phone call from the Gold Coast hospital and had to return immediately to Australia because of a family emergency. Basically we had to be on a plane within hours. When I went to reception what upset me the most was the complete lack of empathy at our situation. When I explained what was happening the first response was that they could not refund our 21 day stay. I mean really? That was the last thing that I was thinking of at the time and just needed some assistance in getting organised. In hindsight and given the fact that we had stayed there so often and they knew us I was pissed that the money was the first thing that crossed their minds. Of course I would have appreciated a partial refund, obviously it would take a little while to rebook our room but I can guarantee it didn’t stay vacant for three weeks. There wasn’t even an offer for a taxi ride to the airport. It was at that point that I came to terms with the fact that behind the smiles we’re really just a meal ticket. Consequently we’ve never stayed there again and it really left a bitter taste in my mouth.